Your clients look to you and your agency for functional, appealing websites. As the creative pro committed to customer satisfaction, you and your company must balance that goal while maintaining an efficient communication flow that allows you and your team to do your best work.
Continue Reading “Save 35% Communication Time on Client Approval with Usersnap Board” →9 Tips On How to Fix Feedback Failures in 2021
Mistakes – they’re an inevitable human experience; how we fix feedback we receive is crucial to our business success. But when a business fails in any key area, the results can impact its success. This is why it is crucial for businesses to learn how to fix customer feedback failures so they can enhance brand loyalty.
What makes a business successful? Customers making purchases.
What keeps customers making purchases? Satisfaction with your products or services and, of course, your relationship with them. The question then becomes how you determine the satisfaction level of your customers.
Continue Reading “9 Tips On How to Fix Feedback Failures in 2021” →
Prioritizing Customer Feedback From One Place: Game-Changer!
If you’re reading this post, there’s a decent chance you’re distracted by users and customers giving you feedback; how are you prioritizing customer feedback today?
And if you’re like most product managers, they’re telling you all of that important feedback in different, hard-to-reach places. In this article, you will get to understand what is customer prioritization? and How do you effectively use customer feedback?
Read moreGet started in web development today. Here are 9 basic tips everyone should know.
I have recently published a piece on “what no one tells you about working in web development” in which I shared some insights on how working on web development projects, well, works. Starting out in web development can be quite difficult, but it is a worthwhile adventure if well prepared. Here’s my web development tutorial with 9 useful tips that can help you make your start in web development a smooth one!
The Journey to Customer-Centric Growth: The Virtual Summit!
Wow, can’t believe we actually pulled together a summit with more than 50 speakers on customer experience in such a short period of time, relevant for any customer centric company out there.
And now we’re proud to say The Journey to Customer-Centric Growth – Success Stories of Scaling CX and Qualitative Feedback was a MUST attend, learnings-guaranteed event. Come see how we brought the noise and amplified the importance of CX!
Continue Reading “The Journey to Customer-Centric Growth: The Virtual Summit!” →Closing the Customer Feedback Loop: The Best Ways to Use NPS
Ever started collecting customer feedback, but couldn’t make it actionable in the end? Sounds all too familiar to us, which is why we learned over time how to close the customer feedback loop properly.
The customer feedback loop allows you to implement change according to what your customers have to say. This is one of the best ways to improve your company in an efficient and meaningful way.
More specifically, a closed feedback loop is when you follow up with the customers and show them how their opinions have impacted your business decisions. This shows them that they’re valued by your business, which in turn can mean more conversions and long-term sustainability for you.
Continue Reading “Closing the Customer Feedback Loop: The Best Ways to Use NPS” →
7 Usersnap collaboration tips to manage customer feedback
Don’t stop at collecting feedback, manage it like a pro. Come check out how you can collaborate better with Usersnap, and see how some of our feature are faring with our customers so far.
Continue Reading “7 Usersnap collaboration tips to manage customer feedback” →Trello Integration: improve Trello cards with user feedback
Trello is a fast, easy way to organize anything, from your day-to-day work, to a favorite side project. Because of Trello integrations, it’s everywhere – on Android, iPhone, iPad, Windows 8 Tablet, and your web browser, making collaboration easier.
Usersnap integrates well with Trello, assisting you in collecting and discussing feedback between developers, customers and quality assurance engineers. Let’s see how.
Continue Reading “Trello Integration: improve Trello cards with user feedback” →
CX’er Huddle in the Feedback-Tribe with Adrian Brady-Cesana
Our digital fireside chat with Adrian Brady-Cesana was bombastic. Learn from an experienced CX expert who not only wrote a successful book but hosts a CX podcast on CXChronicles.com.
We are happy and proud to have him in our Feedback Tribe webinar (provided by Usersnap) as a guest to learn hands-on insights on how to optimize customer experience and the importance of CX for your business growth.
Continue Reading “CX’er Huddle in the Feedback-Tribe with Adrian Brady-Cesana” →7 Excellent Open Source Bug Tracking Tools, by Usersnap
Over the last few years, developers got some superpowers. Or at least, technologies such as open source bug tracking enabled developers to do amazing things. And that’s incredible. That, combined with understanding user and customer feedback, has made devs more important than ever within a business.
However, there is one big challenge that comes with every new website or app. Something we – the tech-savvy people – call “a bug”. And those bugs are giving us, the developers, a hard time. And those bugs are the reason, why we need to use bug tracking systems in order to find, document, and solve these bugs.
Continue Reading “7 Excellent Open Source Bug Tracking Tools, by Usersnap” →