Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. You want to know the needs and new ideas from your customers. So you love hopping onto different pages to hunt them down, hitting F5 to refresh the list every hour. I’m only kidding.Continue Reading “Track feature requests & read customer feedback on Slack: what we do at Usersnap” →
As a business, we’re regularly trying new products and tools to help us with our software development.
Especially when building customer-centric products, the software text matters. Providing software in our customer’s native language impacts the user experience a lot.
Therefore, we evaluated different platforms for software localization and wanted to share some of our findings.Continue Reading “Top 6 Translation Management Tools for Software Builders” →
The methodology of User Acceptance Testing (UAT) is pretty straight-forward. The implementation itself requires some in-depth knowledge on the available types of User Acceptance Testing, though.
User Acceptance Testing is the process of verifying that a created solution/software works for ‘the user’. This might sound easy enough but, in practice, it isn’t.
To make your journey into User Acceptance Testing a bit easier, we researched the 5 most common types of User Acceptance Testing you have to consider.
Usersnap’s 1st virtual summit, The Journey To Customer-Centric Growth, set sail on May 20th 2020. In case you’ve missed it, replays of all 49 talks are still available for the following month. We’re also here to do a recap for the hottest topics that came up and the most upvoted talks by attendees.Continue Reading “Here’s what you missed at Usersnap’s Customer-Centric Growth Virtual Summit 2020” →
How does a team under 10 people pull off software localization in over 60 countries?
Well, it requires super talented and enthusiastic people. And also having a super easy-to-use feedback reporting tool for power users to send in screenshots of translation issues comes in handy as well!Continue Reading “Software localization pro tip from Content Snare: get an onsite feedback management tool” →
In the last couple of weeks, we’ve given you a deeper look into the world of User Acceptance Testing. And over this period of time, we have received questions on the workflows and processes behind UAT.
It’s quite a special topic for us too, since our bug tracking- & testing software is used by a variety of people and companies helping them in their User Acceptance Testing efforts.
In today’s blog post I’d like to show you what the actual workflow of UAT looks like. From planning to executing and to analyzing your UAT efforts.
More and more web applications are being developed these days. And with each line of code being written, the potential for bugs arises.
Generally speaking, the costs of fixing bugs increase exponentially the later you find them.
The Systems Sciences Institute at IBM found that “the cost to fix an error found after product release was 4 to 5 times more than one uncovered during design, and up to 100 times more than one identified in the maintenance phase”.
And a study by the University of Cambridge found that software bugs cause economic damage of $312 billion per year worldwide.
These numbers highlight the importance of finding bugs as early as possible and to thoroughly test an application before it is released.
That is where web application testing comes in. Web application testing usually consists of multiple steps that ensure that an application is fully functional and runs smoothly and securely. It is an essential part of web development and ensures that an app is running properly before its release.
We put together a 6-step guide, which should give you an overview of what kind of tests to run to test your app.
Let’s get started!
Version Control repository management services are a key component in the software development workflow. In the last few years, GitHub and GitLab positioned themselves as handy assistants for developers, particularly when working in large teams.
With the latest release of GitLab 10.0, GitLab took a major leap forward from code management, to deployment and monitoring. GitLab calls it Complete DevOps. They aim for the entire software development, deployment, and DevOps market.
That means when talking about the differences and similarities of GitLab vs GitHub, we need to look beyond code repositories and take a look at the entire process.
Jennifer Clinehens, the author of CX That Sings and Choice Hacking, whose an expert in customer behavior psychology and the Head of Experience at The Marketing Store – an agency that focuses on customer experience, joined the Feedback Tribe for an energetic round of Ask Me Anything.
Here are the top 10 liked questions. To read the full Q&A, join the Feedback Tribe slack group.Continue Reading “#AskMeAnything with Jennifer Clinehens on the Feedback Tribe” →
Getting user feedback is key to SaaS product growth (or any company’s growth, for that matter.)
And a seemingly small thing like placing a user feedback button on your website or in your app can go a long way for your product.
Placed strategically, easy to spot, and asking the right question, it can help you improve your product roadmap and customer service.
Let’s look at some of the tools you can use to create the best feedback button for your website and application.