Customer service is important. Super important. If you underestimate the importance of excellent customer service, chances are somewhat slim to win your customers as your most important influencers.
In this blog post, you’ll find everything you need to know about customer experience and why it truly matters for your business.
So better let’s get started.
Continue Reading “Guide to win with the customer experience management” →
Did you ever release a “game-changing” feature in your eyes, but no one used it? In addition, was it even inconvenient for your customers? We’ve heard the horror stories, and created a few of our own along the way. The one thing missing for your product feature: product feedback! There is no doubt: releasing the right product features is a cornerstone for every SaaS company’s business success. It brings about product-led growth and helps your SaaS scale.
In this post I’m going to show you how we handle product feedback questions and implement new product features. Everything backed by product feedback.
Continue Reading “Your next product feature, backed by product feedback.” →
Struggling to figure out how to grow your feature request, evaluate and build them, and let your customers know that they’ve been released?
This is the story of how Christina, a product manager, set up a feature request workflow with a simple button in her product. This was so that she could learn directly from the customers what to build next. That button sent new feature requests to the moon and is responsible for a huge part of the company’s monthly recurring revenue (MRR) growth.
Intrigued?
Continue Reading “Feature Request Handling: How a SaaS Company Obsessed with Feedback Does It” →Are you having a hard time scaling your customer survey response rate? what is a good response rate for a survey? You’re not alone.
Getting customers to respond to feedback requests is a challenge for businesses of all stripes. Which is why we’re breaking it down here with some easy-to-use tips to get you moving in the right direction.
Continue Reading “12 Easy-To-Apply Tips To Boost Your Feedback Survey Response Rate” →Continue Reading “Transformation to Customer Centricity with the Power of Feedback” →Collecting customer feedback is the magic that turned our company into made customer centricity part of the lifeblood of our organization. We agilely implemented the feedback for our product and improved the customer journey. Our monthly new customers rate doubled and product trials went up by 155%.
Klaus-M. Schremser, Head of Growth
Why do brands compete to shout “customer centric”? Today, customers want more from brands.
They look beyond the products and, recently, the focus on customer experience has become more accentuated.
Writing catchy copies for your marketing campaigns to grab the attention of your consumers is definitely important. But many marketers have forgotten about writing copies to show customer centricity and improve customer experience.
Continue Reading “How to Use Customer Centric Copywriting to Improve Experience” →
Teaming up with customers to accelerate product feedback management has become a common practice in many industries. An additional effect is that by consulting consumers in the product development phase, companies are able to meet their expectations. By doing so, companies save the time and resources that would otherwise be spent on developing rarely or never used features.
Continue Reading “Best approaches to product feedback management” →
Boost your business growth – Enhance customer experience and build products your customers will love.
We’ve entered the era of the customer.
The SaaS market is getting more and more crowded every year, consumer expectations are getting higher and higher and the voice of the customer is louder and louder.
Continue Reading “3 Surefire Ways To Enhance Customer Experience in 2021” →Finding bugs in your product is part for your customer’s journey. Customer happiness comes from having a stable product and less user tension. But there’s more to making customers happy than having a bug-free product. This is where customer success comes in.
What is customer satisfaction in simple words?
The term customer happiness was coined only in recent years but it is already big with SaaS companies in the Valley. The idea is that making sure your customers are happy and successful ensures a higher customer LTV (Lifetime Value), reduces churn and boosts your NPS (Net Promoter Score).
Continue Reading “Boosting customer happiness in 2021: 6 proven ways” →
A lot has been written on how companies can grow their business through customer success. The terms “customer success” or “customer experience” seem to be the new buzzwords in the growth-driven tech world. These discussions are great, and we at Usersnap believe that customer support email and customer success are important factors when it comes to business success.
However, I do believe that some basic and core questions remain unanswered. And one of these questions is this:
Is email still the best customer support channel?
Continue Reading “Is Customer Support Email the best channel to customer success?” →
