CX’er Huddle in the Feedback-Tribe with Adrian Brady-Cesana

Our digital fireside chat with Adrian Brady-Cesana was bombastic. Learn from an experienced CX expert who not only wrote a successful book but hosts a CX podcast on CXChronicles.com.

We are happy and proud to have him in our Feedback Tribe webinar (provided by Usersnap) as a guest to learn hands-on insights on how to optimize customer experience and the importance of CX for your business growth.

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7 Excellent Open Source Bug Tracking Tools, by Usersnap

Over the last few years, developers got some superpowers. Or at least, technologies such as open source bug tracking enabled developers to do amazing things. And that’s incredible. That, combined with understanding user and customer feedback, has made devs more important than ever within a business.

However, there is one big challenge that comes with every new website or app. Something we – the tech-savvy people – call “a bug”. And those bugs are giving us, the developers, a hard time. And those bugs are the reason, why we need to use bug tracking systems in order to find, document, and solve these bugs.

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Net Promoter Score (NPS): the right way to use it + case study

Do you keep hearing about Net Promoter Score (NPS) as a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue?

If you’re interested in learning what Net Promoter Score is about and implementing it into your business – you’re in the right place.

In this guide, we’re going to go over what NPS is, as well as discuss its advantages and challenges. 

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A new experience on Usersnap: adding more context and improving efficiency for user feedback workflows

“Phew” is what your users say when they realize it’s that easy to take a screenshot of a bug. But can you win customers’ hearts with “phew”? Or do you need a “wow”?

The new Usersnap widget and project templates are here to boost your “wow” levels by making user feedback more versatile and adding research value to help you make wiser product decisions. 

Let’s enter the new era of feedback-driven software development 💪

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Customer Experience Resources for SaaS: 15 Must-Read/Watch

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive.

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34 Digital Marketing Tools for Digital Agencies in 2021

It doesn’t matter if you are a solopreneur digital marketer, a freelancer or work in a huge digital marketing agency. Digital marketing tools are a way to gain a competitive edge.

We put together a list of 30+ tools that will help you to satisfy your customers, automate repetitive tasks and give you a better insight into how users are interacting with your customers’ product. Continue Reading “34 Digital Marketing Tools for Digital Agencies in 2021”

Product Validation: Make Sure You Do These 4 Things Before You Build A Product

The success of a new product depends on many factors.

Is there a market for the product? Is the product solving a major issue? And is your product being accepted by users and customers? In this article, we want to shed some light on the topic of product validation and answer the question: What can you do before you start developing a new product?
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Will online stores ever beat real ones? + Survey results of what customers think

Ecommerce shopping has grown significantly in 2020, and many companies are questioning if it will replace the need for brick-and-mortar retail. While it’ll never likely get rid of every store on the block, there may be some customer groups and product types that shift online and never look back.

What’s important is figuring out if those are your customers or not. The odds are that many of your customers are spending more online right now than you (or they) expected. It’s a great opportunity for you now.

According to IBM, the COVID-19 pandemic pushed us all five years forward in our shift from physical retail to online shopping. Ecommerce revenue is expected to grow 20% this year while department stores will drop 60%, with many already closing.

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7 Tips On How to Become a Full Stack Developer!

When you’re starting out, going to university or starting to work in your first full-time job, you feel like you can handle anything. You want to be a good developer, so you want to go full stack.

What’s that exactly? Well, bring together all the books relevant to information technology and bundle them together. That tower of information is what you’d call a full stack 😉

So, once you realize that, ambitious as you are, you know deep down that it’s probably a pipe dream. Or is it?
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How to design trust, and bake it into your software

If you’re looking to develop a new application or a website, you may not have given much thought to making it look and feel trustworthy to your potential users. Their design trust is crucial to improving adoption, usage, and retention rates.

But trust me (pun intended) it’s important.

A well-trusted, well-reviewed website or app will draw new, repeat users and boost your online presence, business, and reputation.

So how can developers and designers create and design trust?

This article focuses on elements and techniques which will enable you and your website or app to gain the trust of your users. Continue Reading “How to design trust, and bake it into your software”