Virtual CX Summit

Category: Bug Tracking

All about bug reporting and bug tracking efficiency and effectiveness. Find visual bug tracking tools and collect feedback faster.

A PM’s dream-come-true: Triaging issues and feedback from Usersnap to Jira

As a product owner, you love feedback. But you might not jump with excitement about having to triage these requests and issues for the preparation of your upcoming development sprints. 

We get it, bugs and feedback can get messy, and there are a handful of tools you work with, making the process even more tedious. 

There’s great news: Usersnap’s latest updates on the Jira Server and Cloud integrations allow you to easily triage all collected items to Jira’s backlog for your upcoming to-do list.

Continue Reading “A PM’s dream-come-true: Triaging issues and feedback from Usersnap to Jira” →

25 Screen Capture Tools To Speed Up Web Project Communication

A picture is worth 1000 words. A very familiar quote and it still holds true.

Capturing screen images has become a highly popular mode of visual communication in today’s world. New technologies have enriched working with screenshot images to fit the modern multi-location team structure. 

As per studies, 90% of information entering the brain is visual and that visuals are processed 60,000 times faster in the brain than text. To save cost and time and improve productivity, a visual communication tool for your teams to understand issues faster is must-have. 

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How to create a product roadmap with Usersnap Labels

Countless times projects progress so slowly only due to poor ticket management.

This is especially painful when a new product or version of a product is released, and the real-life application of it highlights numerous bugs, issues and suggestions.

And then come all those tickets…

If you are using Usersnap, your team, clients or customers definitely are submitting more bug reports due to the convenience of capturing screens and annotating in-product.

There is nothing worse than a long list of outstanding tickets. However, we do not just want to overload you with feedback. Usersnap is designed to help you manage your tickets as easily and intuitively as you can. You just need a bit of enlightening!

Ticket management is a breeze with Usersnap Labels. Categorize and track the bugs and suggestions with Labels. Easily create a product roadmap with personalized view. Resolving bugs has never been easier.

How easy? Let’s find out!

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10 Bug Report Template Options that will Skyrocket your QA Process

Have you ever heard the phrase “work smarter, not harder”?

There are many instances throughout your day (and the day of your trusted Quality Assurance team) where implementing this can help improve efficiency, increase accuracy, and make your life a whole lot easier.

You have that sneaking suspicion that there are ways that your testing life and that homemade bug report can be improved?

But how?

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Usersnap update: Dev team energized after spending long nights creating awesome features

Hi there!

Do you use Jira as an issue tracker and Usersnap Classic as the bug collecting tool for your testers and users?

Are you a Usersnap Classic browser extension power user?

Maybe you just arrived and are now interested in Usersnap?

If your answer is yes to any of these questions, then we have good news for you!

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The Conclusive Bug Bash Testing Guide That Will Help You To Eliminate Bugs Efficiently (+ Bonus Section)

Testing can be hard. Especially if you do not have enough resources for a big quality assurance team. It binds valuable resources and consumes a lot of time if done correctly. That’s probably nothing new, we tell you here.

But what we can show you is that it doesn’t have to be that way.

Big players like Microsoft already use the bug bash approach successfully and the nice thing is, that it is also applicable to small and medium-sized companies.

By hosting a bug bash you will focus your team within a limited time frame on finding as many bugs as possible, while simultaneously encouraging team building. Sounds awesome, right?

This post will help you in 8 simple steps to organize your very own efficient bug bash. Plus, we have also included 4 templates in our “Bug Bash Organizer Bundle”; all you need to do is fill them out and you will

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Why this update can bring you up to 57% more bug reports

Get better feedback from your mobile users. Usersnap Classic now offers a new and more powerful widget that enables your users and customers to give you feedback with a screenshot from all major devices and platforms.

If your web application or website is optimized for mobile use, you offer your potential customers an easy way to access your information or services on the go. With the new Usersnap Classic widget your customers can send you visual feedback from their mobile devices.

We listened to our customers and built this brand-new widget for you with first class mobile device support.

Read on to discover what you get out of the new Usersnap widget.

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4 reasons why you should integrate visual communication into your workflow

Our communication is becoming more visual every day. We send emojis, gifs, pictures. We Instagram, Snapchat, or use the latest Facebook Filters to add some visual elements to our video chats. Visual communication is everywhere – and it’s faster, more effective, and fun.

Business communication is not exempt from integrating visual elements and giving everyone more and more opportunities to communicate visually. From Trello boards to Basecamp organization to our very own Usersnap (a visual communication tool for web developers – check it out!) visual communication is everywhere!

Why should you care? And why should you make sure to integrate visual communication into your daily work? We have 4 reasons for you to make you love visual communication even more!?
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How to collect feedback & track bugs with the new Jira Experience!

In 2002 the software world looked quite different.

Bugzilla was the main bug tracking tool available, and a small company named Atlassian just launched its software, named Jira.

Jira, in reference to Gojira (Japanese for Godzilla), was intended to be a modern alternative to the market leader Bugzilla. Fast forward to 2018: Jira is used by more than 75,000 customers globally, who use JIRA for their entire software development lifecycle.

While all sorts of department and teams use Jira, its core use case is still its issue tracking and ticketing functionality.

And with this article, we show you how to collect feedback from colleagues, and track bugs with Jira more effectively.
Continue Reading “How to collect feedback & track bugs with the new Jira Experience!” →