Visual Bug Tracking - Tools & Tips - Usersnap blog

Must try: User screen recording eliminates customer feedback confusions

I wish I can just send a video screen recording.

Please delete this sentence from your vocabulary. Because we’ve heard your wish loud and clear, and we’re excited to announce Usersnap is your wholesome user screen recording feedback tool.

You can now see the entire flow of your users’ issues and save time in clarifying the steps of troubleshooting. Plus, your customers also save time in explaining what their screenshot means. Win-win.

Continue Reading →

A new experience on Usersnap: adding more context and improving efficiency for user feedback workflows

“Phew” is what your users say when they realize it’s that easy to take a screenshot of a bug. But can you win customers’ hearts with “phew”? Or do you need a “wow”?

The new Usersnap widget and project templates are here to boost your “wow” levels by making user feedback more versatile and adding research value to help you make wiser product decisions.

Let’s enter the new era of feedback-driven software development 💪

Continue Reading →

A PM’s dream-come-true: Triaging issues and feedback from Usersnap to Jira

As a product owner, you love feedback. But you might not jump with excitement about having to triage these requests and issues for the preparation of your upcoming development sprints.

We get it, bugs and feedback can get messy, and there are a handful of tools you work with, making the process even more tedious.

There’s great news: Usersnap’s latest updates on the Jira Server and Cloud integrations allow you to easily triage all collected items to Jira’s backlog for your upcoming to-do list.

Continue Reading →

What is a bug report? The ins and outs of bug reports.

This article is brought to you by Usersnap – a visual feedback & bug tracking tool, used by software companies like Facebook and Microsoft.

If you’re new to bug tracking, issue management or web development in general, you might wonder what a bug report is.

In this blog post, we will be answering this question from different viewpoints. And trust me, it’s not going to be boring.
Continue Reading “What is a bug report? The ins and outs of bug reports.” →

Jira vs Trello – an Overview on the Best Project Management Tool

Sometimes I feel a bit overwhelmed by the sheer amount of content in the field of project management. Especially when looking at the tool-side of project management. I see new tools popping up every other day.

With Jira and Trello – we looked at two major project management tools, their benefits and drawbacks and most importantly their main differences. Since Atlassian, the vendor of Jira acquired Trello, both project management tools are coming from the same company. But they are still competing over the same target group.

So if you’re thinking about making the switch to Jira or Trello, this article is the right place for you.
Continue Reading “Jira vs Trello – an Overview on the Best Project Management Tool” →

25 Screen Capture Tools To Speed Up Web Project Communication

A picture is worth 1000 words. A very familiar quote and it still holds true.

Capturing screen images has become a highly popular mode of visual communication in today’s world. New technologies have enriched working with screenshot images to fit the modern multi-location team structure.

As per studies, 90% of information entering the brain is visual and that visuals are processed 60,000 times faster in the brain than text. To save cost and time and improve productivity, a visual communication tool for your teams to understand issues faster is must-have.

Continue Reading “25 Screen Capture Tools To Speed Up Web Project Communication” →

7 Excellent Open Source Bug Tracking Tools unveiled by Usersnap

Over the last few years, developers got some superpowers. Or at least, technologies enabled developers to do amazing things. And that’s incredible.

However, there is one big challenge that comes with every new website or app. Something we – the tech-savvy people – call “a bug”. And those bugs are giving us, the developers, a hard time. And those bugs are the reason, why we need to use bug tracking systems in order to find, document, and solve these bugs.

Continue Reading →

How to create a product roadmap with Usersnap Labels

Countless times projects progress so slowly only due to poor ticket management.

This is especially painful when a new product or version of a product is released, and the real-life application of it highlights numerous bugs, issues and suggestions.

And then come all those tickets…

If you are using Usersnap, your team, clients or customers definitely are submitting more bug reports due to the convenience of capturing screens and annotating in-product.

There is nothing worse than a long list of outstanding tickets. However, we do not just want to overload you with feedback. Usersnap is designed to help you manage your tickets as easily and intuitively as you can. You just need a bit of enlightening!

Ticket management is a breeze with Usersnap Labels. Categorize and track the bugs and suggestions with Labels. Easily create a product roadmap with personalized view. Resolving bugs has never been easier.

How easy? Let’s find out!

Continue Reading “How to create a product roadmap with Usersnap Labels” →

10 Bug Report Template Options that will Skyrocket your QA Process

Have you ever heard the phrase “work smarter, not harder”?

There are many instances throughout your day (and the day of your trusted Quality Assurance team) where implementing this can help improve efficiency, increase accuracy, and make your life a whole lot easier.

You have that sneaking suspicion that there are ways that your testing life and that homemade bug report can be improved?

But how?

Continue Reading “10 Bug Report Template Options that will Skyrocket your QA Process” →

Usersnap update: Dev team energized after spending long nights creating awesome features

Hi there!

Do you use Jira as an issue tracker and Usersnap Classic as the bug collecting tool for your testers and users?

Are you a Usersnap Classic browser extension power user?

Maybe you just arrived and are now interested in Usersnap?

If your answer is yes to any of these questions, then we have good news for you!

Continue Reading “Usersnap update: Dev team energized after spending long nights creating awesome features” →