looking to enhance product experiences and feature adoption
needing insights to improve features, flows and interfaces
aiming to help customers achieve their goals in the product
With a customer satisfaction survey template, understand how users would quantify and rate their own experience. Let them give you all the details they want you to know underneath the CSAT survey.
Share specific and actionable feedback with stakeholders to truly act on user pain points. Tag your team members, copy feedback links, or send the feedback items to integrations like Slack.
Respond to users directly in Usersnap: drill down on their feedback, and close the loop with good news that you’re listening to keep them happy and satisfied.
Visit the statistics page to view satisfaction going up over time. Keep an eye on the month on month trends and see if your efforts are paying off.
A hyper productive way to match the users' bug report forms with your Jira tickets! This template collects crucial user inputs and leverages Usersnap's auto-capture capabilities to give you the most complete and actionable data. Enrich the Jira ticket template with annotated screenshots and videos that users can take with Usersnap's widgets.
Google's HEART framework consists of five key metrics for the different aspects of the user experience.
Pricing and packaging your products and services is a continuous optimization process and requires profound understanding of your users, buyers, as well as competitors.
Understanding the Jobs-to-Be-Done is the cornerstone of successful product design and delivery.
Hear how customers feel about their effort required with your product.
Ask the right users at the right time to join you for a future research interview.
Confirm all testing scenarios internally in preparation for your beta release.
Make reporting issues faster for your users, with screenshots, a comment, and annotations.