Back to all templates

Customer satisfaction survey

Quantify customer experiences on desktop or mobile, and improve your customer’s satisfaction. Gather quality insights on how your product offering really makes users feel. Confirm the latest releases satisfy users, and where to remove friction points over time.

Already a user? Start using this template now

Who needs a customer satisfaction survey?

Product Managers

looking to enhance product experiences and feature adoption

UX Designers and Engineers

needing insights to improve features, flows and interfaces

Customer Success Teams

aiming to help customers achieve their goals in the product

What problem does a customer satisfaction survey solve?

With a customer experience survey, understand how users would quantify and rate their own experience. Let them give you all the details they want you to know underneath the CSAT survey.

What can be done with the feedback after?

Share specific and actionable feedback with stakeholders to truly act on user pain points. Tag your team members, copy feedback links, or send the feedback items to integrations like Slack.

Respond to users directly in Usersnap: drill down on their feedback, and close the loop with good news that you’re listening to keep them happy and satisfied.

Visit the statistics page to view satisfaction going up over time. Keep an eye on the month on month trends and see if your efforts are paying off.

Check out related feedback templates

Customer effort survey template

Hear how customers feel about their effort required with your product.

Embedded rating for web pages

See what visitors think of your pages and content.

NPS for mobile apps

Evaluate customer loyalty and gain actionable insights.

Email survey invitation

Extend rating feedback surveys to email channels.

User onboarding survey

Engage with new users to hear their feedback promptly.

Feature announcement template

Announce new features and collect feedback in one go.

Schedule user interview

Ask the right users at the right time to join you for a future research interview.

View this template

Customer engagement rater

Get simple and fast thumbs up or thumbs down feedback from your users.

View this template

NPS survey

Measure the strength of word-of-mouth from your users to others.

View this template

Feature request

Collect feature requests and associated user pains for your product roadmap.

View this template

User feedback form

Empower users to tell you free-form what’s on their mind related to your product.

View this template

User acceptance testing form

Confirm all testing scenarios internally in preparation for your beta release.

View this template

Beta test feedback form

Gather early insights with actual users before fully releasing to everyone.

View this template

Quick issue reporting

Make reporting issues faster for your users, with screenshots, a comment, and annotations.

View this template

Bug tracking

Get visual bug reports, with screen recordings and screenshots with multiple comments.

View this template

Churn survey

Find out why customers leave, and what you can to do improve.

Pricing customer feedback template

Get precise, descriptive feedback on features in your product.

New feature poll

Ask customers to rank the features they think are most important.

Product-market fit (PMF) survey

Measure how well your product serves your targeted audience.

Feature satisfaction survey

Hear how customers feel about their effort required with your product.

‍

Collect feedback,
ship better & faster.

Try it, it’s free, no credit card.

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Try our browser extension

chrome

firefox