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Customer satisfaction survey

Quantify customer experiences on desktop or mobile, and improve your customer’s satisfaction. Gather quality insights on how your product offering really makes users feel. Confirm the latest releases satisfy users, and where to remove friction points over time.

Who needs a customer satisfaction survey?

Product Managers

looking to enhance product experiences and feature adoption

UX Designers and Engineers

needing insights to improve features, flows and interfaces

Customer Success Teams

aiming to help customers achieve their goals in the product

What problem does a customer satisfaction survey solve?

With a customer experience survey, understand how users would quantify and rate their own experience. Let them give you all the details they want you to know underneath the CSAT survey.

What can be done with the feedback after?

Share specific and actionable feedback with stakeholders to truly act on user pain points. Tag your team members, copy feedback links, or send the feedback items to integrations like Slack.

Respond to users directly in Usersnap: drill down on their feedback, and close the loop with good news that you’re listening to keep them happy and satisfied.

Visit the statistics page to view satisfaction going up over time. Keep an eye on the month on month trends and see if your efforts are paying off.

Check out related feedback templates

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