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Measure, quantify and engage with customer experiences on desktop or mobile. Understand how your product offering really makes users feel. Confirm that your latest releases are satisfying users, and how you can remove friction points over time.
looking to enhance product experiences and feature adoption
needing insights to improve features, flows and interfaces
aiming to help customers achieve their goals in the product
Understand how users would quantify and rate their own experience, and give them the opportunity to give you all the details they want you to know on top.
Share specific and actionable feedback with stakeholders to truly act on user pain points. Tag your team members, copy feedback links, or send the feedback items to integrations like Slack.
Respond to users directly in Usersnap: drill down on their feedback, and close the loop with good news that you’re listening to keep them happy and satisfied.
Visit the statistics page to view satisfaction going up over time. Keep an eye on the month on month trends and see if your efforts are paying off.
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Customers are predictable, and with a little research, you can get an idea of what they will want next.
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Get more and better customer feedback by following some of these examples and methods to use feedback forms.
