Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive.
Continue Reading “Improve Customer Experience in SaaS with a Little Homework (15 Must Read/Watch Resources in 2020)” →7 Simple User Feedback Questions to Help You Embrace the Voice of the Customers
Any successful company of today knows that optimizing user experience is just as important as innovative product-related ideas or internal expert opinions.
Continue Reading “7 Simple User Feedback Questions to Help You Embrace the Voice of the Customers” →Introducing Inbox: 5 Features to Solve the Issue of Prioritizing Customer Feedback
In conversations with numerous product managers, we’ve learned that the biggest pains of managing customer feedback are categorizing the feedback and getting an overview of all the gathered insights.
If you’re reading this blog post, you’re most likely aware of how valuable feedback is to your product development process.
Continue Reading “Introducing Inbox: 5 Features to Solve the Issue of Prioritizing Customer Feedback” →Customer Centric Culture: Purpose and Profitability?
In a nutshell being customer-centric means: putting your customers first. But it is actually a lot deeper than that. It is placing customers at the core of your business and then building everything around it.
It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems.
Continue Reading “Customer Centric Culture: Purpose and Profitability?” →Why you should focus on quality assurance planning
One of the most difficult parts of software architecture is quality assurance planning. Brian Foote and Joseph Yoder said, “If you think good architecture is expensive, try bad architecture.” Poor development and testing workflows will result in slow progress, high costs and an unusable product.
Continue Reading “Why you should focus on quality assurance planning” →3 Surefire Ways To Enhance Your Customer Experience
Boost your business growth with the outstanding customer experience and build products your customers will love.
We’ve entered the era of the customer.
The SaaS market is getting more and more crowded every year, consumer expectations are getting higher and higher and the voice of the customer is louder and louder.
Continue Reading “3 Surefire Ways To Enhance Your Customer Experience” →Customer Experience Strategy for Small Business in 6 Steps
Many small businesses fail because they overlook the importance of a customer experience strategy.
If you are unfamiliar with the term, it is the plan undertaken by a business to address a customer’s holistic perception of the business after they interact. Customer experience (CX) is about delivering the best solutions to customers effectively.
Continue Reading “Customer Experience Strategy for Small Business in 6 Steps” →Customer feedback examples from 10 leading companies – Google, Facebook, Amazon…
We’re glad to see more and more big companies putting customer feedback at high priority, so today we want to share the top 10 customer feedback examples with you to help you get started in your own feedback process.
Continue Reading “Customer feedback examples from 10 leading companies – Google, Facebook, Amazon…” →Save 35% Communication Time on Client Approval with Guestlist from Usersnap
Your clients look to you and your agency for functional, appealing websites. As the creative pro committed to customer satisfaction, you and your company must balance that goal while maintaining an efficient communication flow that allows you and your team to do your best work.
Continue Reading “Save 35% Communication Time on Client Approval with Guestlist from Usersnap” →5 Ways to Test and Improve Website Customer Experience
Developing your website and a building the customer experience can be a lot of trouble, especially at early stages. You roll out the product, but the engagement rates are far lower than you expected. The worst thing is you don’t know why.
Continue Reading “5 Ways to Test and Improve Website Customer Experience” →