[Webinar] Breaking department silos to build great Customer Experience

Are your CX efforts not showing impact? Is your team working on customer journeys alone? Oh-uh.

Great customer experience can not be built by single departments, teams need to learn how to collaborate on CX initiatives together. We brought on 3 department leaders from 3 highly customer-centric organizations to talk in this panel.

Who are the panelist?

Harriet Kaufman, Principle Customer Success Manager at Mixpanel. Harriet will dive into tracking customer LUV, a customer value metric invented by their teams, and how to create alignment across departments.

Barbara Stewart, Marketing & CX consultant at Hiya Marketing. Barbara will reveal insights on how to differentiate channel tactics to the CX vision.

Haymo Meran, Head of  Product Management at Usersnap. Haymo will tell the wholesome story of transforming processes, even the techy ones, into customer-centric experiences.

What’s the agenda?

We will kick off by each panelist sharing what customer-centricity looks like for their department. Then we have 3 topics to discuss:

  • CX challenges for each department
  • Successful cross-functional CX strategies
  • How to track and measure CX

Finally closing off with Q&A.

Let’s break silos and CX bottlenecks

To watch the replay of the webinar, join the Feedback Tribe today. All panelists are in the community so feel free to talk to them!

What is the Feedback Tribe about? We’re a group of CX enthusiasts that loves customer feedback. We talk about ideas, ongoing projects, case studies, trends and from time to time rant about our struggles.

You can expect more webinars, virtual meet-ups, content collaboration and Ask Me Anything sessions coming up from the Feedback Tribe!

7 Reasons Why Developers Need To Embrace UX Design

Did you know that technical issues are the number one reason people delete apps off their phones? That’s right! More than 90% of the downloaded apps are deleted after one use.

Similarly, 88% of users don’t return to a website after bad user experience.

This is why UX matters. These days users expect remarkable experiences every time they interact with an app, products, support, or a website and in case they don’t get it, you may never have a second chance with them. 

So what’s a developer to do? 

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The State of Customer Experience Report in 2020 – CX statistics to help you move in the right direction

It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. We must say – it’s been such an exhilarating journey so far! 

For research purposes, we talked to many experts, interviewed a large number of potential customers, and even built a community! We learned a lot and shared our findings on our blog through stories and ebooks

However, what we have for you today is very special. We reached out to many digital companies and compiled the statistics to provide insights into the State of Customer Experience in 2020.

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Testing Product Names for SaaS: How to Choose Names for New Features

Having a great SaaS name places you in a great location on this map, closer to your target customers and farther away from your competitors, which is exactly what your unique brand needs.

Choosing the best name for your SaaS product can delicately position your brand to customers by understanding their needs and appealing to their emotions while communicating your brand values. Basically, the best SaaS name understands and speaks the customer’s language, and if you’re not sure how to do that, then keep reading!

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Track feature requests & read customer feedback on Slack: what we do at Usersnap

Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. You want to know the needs and new ideas from your customers. So you love hopping onto different pages to hunt them down, hitting F5 to refresh the list every hour. I’m only kidding.

We at Usersnap believe the voice of customers should be the driver of product development. And our Slack integration 2.0 allows you to track customer requests timely in a streamlined fashion. 

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Top 6 Translation Management Tools for Software Builders

As a business, we’re regularly trying new products and tools to help us with our software development.

Especially when building customer-centric products, the software text matters. Providing software in our customer’s native language impacts the user experience a lot. 

Therefore, we evaluated different platforms for software localization and wanted to share some of our findings.

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CX Manager vs. Customer Support: What’s the difference, and why you need both

You’re probably already aware that customer support is important for digital companies.

According to Entrepreneur, great customer support strengthens your company’s brand, opens doors for partnerships, and increases retention — which is 5 times more profitable than acquisition. 

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50 Inspirational Quotes on Customer Experience to Guide Your Way

Customer experience is a topic that almost anyone can relate to. Yet it’s not easy at all to do a cracking job. 

If you’re just starting out in CX, or you’re feeling a bit lost on the way, here are 50 to-the-point quotes on customer experience to help you get (back) on track.

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5 Types Of User Acceptance Testing

This article is brought to you by Usersnap, a user testing tool that helps you to communicate visually. Get a 15-day free trial here.

The methodology of User Acceptance Testing (UAT) is pretty straight-forward. The implementation itself requires some in-depth knowledge on the available types of User Acceptance Testing, though.

User Acceptance Testing is the process of verifying that a created solution/software works for ‘the user’. This might sound easy enough but, in practice, it isn’t.

To make your journey into User Acceptance Testing a bit easier, we researched the 5 most common types of User Acceptance Testing you have to consider.

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Here’s what you missed at Usersnap’s Customer-Centric Growth Virtual Summit 2020

Usersnap’s 1st virtual summit, The Journey To Customer-Centric Growth, set sail on May 20th 2020. In case you’ve missed it, replays of all 49 talks are still available for the following month. We’re also here to do a recap for the hottest topics that came up and the most upvoted talks by attendees.  

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