5 Biggest Challenges The DevOps Face in 2019

DevOps is a new movement that’s rapidly spreading through the technological community. While many might think it’s just a buzzword, It is really much more than that. By definition, DevOps is also known as “agile infrastructure” and it’s a cross-disciplinary community of practice which aims to optimize systems at scale. 

That might sound a bit complicated, but it’s much simpler than it sounds. Basically, it’s the practice of operations and development teams working together to speed up the development process and beyond. It’s a way to create more effectively, so it’s done a world of good for companies who need to focus on producing more products at a rapid pace.

However, it isn’t without its challenges. There are a number of roadblocks preventing DevOps businesses from finding success, and that’s exactly what we’ll be talking about in this guide. Once you know the 5 biggest challenges, you’ll also be equipped to overcome those challenges.

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25 Screen Capture Tools To Speed Up Web Project Communication

A picture is worth 1000 words. A very familiar quote and it still holds true.

Capturing screen images has become a highly popular mode of visual communication in today’s world. New technologies have enriched working with screenshot images to fit the modern multi-location team structure. 

As per studies, 90% of information entering the brain is visual and that visuals are processed 60,000 times faster in the brain than text. To save cost and time and improve productivity, a visual communication tool for your teams to understand issues faster is must-have. 

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How To Measure UI/UX Design Impact On Business (+ Our Own Experience)

Who doesn’t like to use a product that looks pretty?

Yet as a software company owner or product manager, you hesitate to put time and budget into UI/UX design?

The questions lingering in your mind may be: How important is design to product success? Or how would UI/UX contribute to business growth? 

Here at Usersnap, we recently underwent a significant change to our product interface. So we can help answer some of the FAQs you might have with our real-life examples. 

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TrackDuck is no more :( – use this TrackDuck alternative

TrackDuck was a solution for visual user feedback and many companies used it for a long time.

After it’s acquisition by InvisionApp, TrackDuck was no longer a strategic focus for the acquiring company.

Many customers of TrackDuck have to look for an alternative to TrackDuck. We want to offer a smooth migration for your visual feedback process.

We learned from the many TrackDuck customers that Usersnap is a great alternative.

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How to Use Micro-Interactions to Improve Website Experience

According to ThinkJar’s customer strategy research, 86% of consumers are willing to pay more for an upgraded experience.

As a product owner, UI/UX designer or a marketer, we are all working to optimize the website experience and bring in more customers.

But what defines a good experience? What should you improve? How can you measure the quality of user experiences?

If you have any of these questions floating in your mind, you are on the right track. In this article, you will get answers and learn about the best practices in creating, measuring and evaluating digital experiences from leading companies.

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6 Secrets of Improving Customer Experience with Customer Centric Copywriting

Customers today want more from brands.

They look beyond the products and, recently, the focus on customer experience has become more accentuated.

Writing catchy copies for your marketing campaigns to grab the attention of your consumers is definitely important. But many marketers have forgotten about writing copies to improve customer experience.

Today, in a highly competitive business environment, the quality of the products is usually similarly amazing. But what can differentiate businesses is the type of experience they offer to the customer. The way they allow them to interact with their brand.  

And your job, as a content writer, is to create informative, personalized content, that is deeply focused on consumers’ issues and challenges. Let’s see how you can improve your writing to shift the focus on the customer.

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How To Elevate Your Online Customer Service With Screenshots And Annotations

72% of customers blame poor customer service as the reason for having to explain their issue multiple times.

But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. They are often the ones who do not describe their problems accurately and can waste your time.

So, how can you overcome miscommunication and improve efficiency? How do you shorten the tedious back-and-forth cycle in clarifying technical issues?

This article has got you covered.

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How QA Testing is Moving Up in Today’s Agile Value Chain

In the past, the core goal of testing is to find bugs and fix them. But the dynamics of IT and testing landscape have changed now.

Agile QA approach and user experience driven development (UXDD) have taken modern software development and testing by storm.

Are your QA testers up to speed?

As a QA tester or manager, how you scale up your skills to match today’s innovative challenges is the key to improving testing productivity and advancing your career prospects.  

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10 Ways to Utilize Customer Advocacy in Your Business

No matter what type of business you’re in, you have to deal with customers.

They are, after all, the foundation of your business, without which you would have no business at all. Putting a heavy focus on customer needs will help you in many ways, one of which is to create strong customer advocacy.

According to Harvard Business School Press, just a 12% increase in customer advocacy can bring 200% growth in revenue for companies.

So how do you build up customer advocacy? How do you use it to its full potential?

Here are 10 ways to use customer advocacy in your business, Let’s go.

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5 Reasons to Start Collecting Customer Churn Feedback

Every company wants to provide a product that continues to make customers happy and meet their needs. This will provide a strong rate of customer retention and allow the company to continue to grow.

To do this, customer churn must be reduced.

But, first, you need to know exactly why they churn. Taking the time to dive into customer churn feedback will save not only money but also time invested in acquiring new customers. According to Forrester Research, it costs 5 times more to acquire new customers than it does to retain your existing clients.

Like most companies we wanted to increase our retention rate and one way to understand what customers did not like about our product or experience was to ask them why they left.

So that’s what we did. The churn feedback helped us decide what we should build next to keep our customers happy and even to iterate on our business strategy.

Let’s talk about our process and how you can implement it in your business too.

“When customers share their story, they’re not just sharing pain points. They’re actually teaching you how to make your product, service, and business better.”Kristin Smaby

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