Competitive analysis of current market offerings absolutely helps your SaaS company. However it isn’t the only thing, and perhaps a quite overrated approach to achieving SaaS growth. Not only is tracking the competition daunting, it doesn’t ensure the product chiseled and shaped will be used by YOUR user base.Continue Reading “SaaS growth in 2022: Why tracking competitive advantage will NOT yield marketing leadership” →
If you think you have a really great product, the success metrics shouldn’t lie: product usage up, churn down, more happy customers, increased MRR. Sounds easy on paper (or desktop), right? If you struggle knowing how great your product is, maybe product survey questions (and this article) can help.Continue Reading “15 Proven Product Survey Questions to Get the Best Insights in 2022” →
If you feel you have been missing the mark with your customers lately, you might need a switch-up in your business model. But how do you choose between all of the business strategies out there? What is the best tactic to use in today’s fast-paced market? Product-led growth (PLG) is a model that is user-centric and user-focused. Customer acquisition, expansion, conversion, and retention are product-driven instead of sales-driven. This method is quickly becoming one of the most popular business models for many companies.Continue Reading “Product-Led Growth: The Best SaaS Scaling Approach in 2022 🚀” →
This article will show you how to reduce your SaaS churn by following the proven strategy that we have already successfully implemented. So grab your salted caramel iced mocha, and let’s make you the churn hero of the company.
For us, it all started in 2020, when our monthly SaaS churn rate was 6.22%, more than double our target benchmark (high pressure, you bet). We wanted to become a product-led growth SaaS company, which means user value is consistent. We sat down with the team for preventing customer churn and were able to combine churn analytics with customer feedback to reduce it down to 4.26%. And when we thought we are on the path to success, the COVID-19 pandemic put a halt to our progress.
A few months later… June 30, 2021, our SaaS churn rate was back at 6.12%. The aimed benchmark was 3%. “Tension” is in the air.Continue Reading “SaaS churn: A simple and proven strategy to reduce churn rate under 2% in SaaS” →
Think of product-market fit (PMF) as sailing: the product is the sail and demand is the wind. For the boat to work or to make your dreams come true, you need to build a sail (product) and find the wind to power it (or satisfy the needs of the market, and its potential customers). If you are a good sailor, you can always feel when the product-market fit is or isn’t happening. The best way to sail the SaaSy seas is to have a product-market fit template on your side.
Imagine the following scenario:Continue Reading “How to use a Product-Market Fit template to know how much customers need you!” →
Customers want good products and services, of course, but do you know what else they want? They want effortless interactions with companies. How about a website that is simple to navigate, and a seamless checkout process? Bingo. They also want it to be quick and painless to resolve any issues they may have with your company. Recognizing and improving upon this customer feedback is where a CES survey comes in handy!
Research shows that when your company makes things easier on your customers and delivers on the promises, it drives more customer loyalty than the companies that focus more on improving the overall experience. It has become pretty common to have a good overall experience, so it’s those companies that truly make dealing with them easy and painless that enjoy more loyal customers.Continue Reading “Ask this CES Survey to Customers, and Help Make Your SaaS Product Amazing” →
Every SaaS company, whether B2B or not, looks to get more intimately connected with their customers’ needs and pains to grow. Which one wouldn’t? Some employ product-led growth In order to understand customer needs, get more customer feedback, and use it actionably. Without question, the rise and importance of SaaS product management within digital companies are “mooning” 🚀. What do I mean by this?
SaaS product management is undoubtedly the engine that helps digital enterprises grow. According to one study, a great product manager can be responsible for up to a ~34% increase in profits. And in the age of Product-Led Growth (PLG), a term coined by now-pioneer Wes Bush, product management and customer-led product development are the lynchpin to SaaS business success.Continue Reading “SaaS Product Management: The Central Nervous System to Digital Companies in 2022” →
How badly do you want to know if your customers are truly satisfied with your services? So much you can taste it? If you’re like us, you must be pretty hungry then. Getting this qualitative data can be tricky. The success of every SaaS company lies in the hands of the consumer. A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base.
This article details everything you need to know about the ins and outs of successful customer satisfaction surveys.Continue Reading “The Customer Satisfaction Survey: Best Questions And Examples In 2022” →
Five wild predictions, two true stories and some solid solutions for product leaders.
Building great products is a complex, challenging, and exhilarating job. Totally worth it 🙃. It requires product leaders to be strategic thinkers and forward-thinking by nature, as well as to see product opportunities when others are “lost” in ambiguity.Continue Reading “The future of product leaders: building with confidence” →
You’ve just launched your new product or you just finished building a new website, and now you wonder what your customers think about those changes. You need product feedback, but can’t get it yet. We know the struggle.
Also, can customer feedback really provide insights to help your company propel itself into product-led growth?
Let’s see 6 ways you can approach this challenge.
Continue Reading “6 Ways to Collect Product Feedback from Web Customers” →