Understand your customers

By collecting in-app user feedback

Make it easy for your clients to submit feedback so you can prioritise the urgent bug fixes and product improvements.

happy customer with feedback

Learn from the feedback of your customer

It's difficult to understand your customers' issues when you are missing feedback information.

Prioritising bug fixes and improvements with the help of Usersnap will help you build products that your customers will love ❤️.

Screenshot Usersnap CX in action

"Feedback driven companies provide the best products to people. We help our customers to make digital experiences exceptional."

Josef Trauner, CEO Usersnap

Understand what to improve and build next

Collect customer feedback with a screenshot and annotations within your product.Usersnap provides product managers all the information to help them build the right features.

Direct all feedback into one central place.

How Usersnap works for digital agencies
See exactly what your customers see.

See exactly what your customers see

Get a screenshot with annotations created in the same browser as your customers used. Have every information you need to solve issues.

Stop chasing more information from your customer.

Try Usersnap For Free→

Our customer: Onshape

To sum it up, Usersnap has set new standard in how we collect feedback from our users.

Read the success story
Onshape screenshot
Usersnap backend - detail view

Increase customer satisfaction

Let customers feel valuable by letting them know that they are being listened to.Make it easier for them to get in touch.

Keep your customers engaged and happy.

Centralize your customers' feedback

Have one central channel dedicated to addressing feedback and bug reports. Sort, label & prioritize reported issues.

Finish your issues quickly.

Find a clear direction
Handle all the bugs at once.

Lower your mean time to resolution

Handle all your user feedback in one place.
Less issues mean a better product retention, and consequently that'll translate to more revenue for you.

Keep your team and customers motivated by resolving their issues fast and reliable.

LOVED BY TEAMS AT

Happy Usersnap customers

Installation takes 5 minutes and supports your existing tool-chain.

Embed the feedback widget on your website. Connect Usersnap to your favorite tool.

Receive feedback and visual bug reports
in Jira, Basecamp, Asana or Slack.

Usersnap integrations

Use customer feedback to develop the best product

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Features tailored to software company needs

Customizable feedback widget

Adapt the widget to your brand and integrate it into your websites.

Screenshot with comments

See the visitor's comments visually with screenshot and annotations.

Client-side error recording

Get Javascript errors for fast bug reproduction and debugging.

Understand what your user see

See exactly what your users see.  
Get a browser screenshot without installing any plugin.

Use your existing workflow

20+ integrations available. Automatic or selective transfer to your project management or issue tracking tool.

Powerful dashboard

Everything your team needs to manage bugs and feedback. Collaborate, organise, label, search, prioritise.

Support for responsive websites

Usersnap works seamlessly on all primary browsers on both desktop, tablet & mobile.

All the context data available

URL. Operating system. Screen resolution. Browser version.

Get notified on new issues.

Never miss a critical bug again. Receive bug reports & user feedback inside Slack and Intercom.

What our customers say

Rachel Panush
Executionists

"We use Usersnap for all our projects. It’s great that Usersnap captures browser and device information to help us to debug reported issues."
Tony Stillwell
DivvyHQ

“The instant visual feedback we get from Usersnap has helped us tremendously for our product development.”
Franz Tretter
Runtastic

"As a company with a wide range of apps & services we rely on tools like Usersnap to make our feedback workflow better."

Get visual user feedback and
optimize your testing process

Yunchi Luo, Compass. Happy Usersnap customer
Yunchi Luo
Tech Lead at Compass

“Usersnap has significantly reduced our response time to fixing bugs, while it's integration with Desk makes managing feedback from our users easier, too. Consider the Compass engineering team impressed.”

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