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Usersnap empowers SaaS companies to be feedback-driven and build customer-centric products.
Be first to test itSchedule demo →.png)
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It's difficult to understand your customers' issues when you are missing context. Prioritising bug fixes and improvements with the help of the Usersnap customer feedback solution.
More about panels →
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The voice of your customers and prospects should direct your product roadmap to growing your business. Manage incoming feedback and gain confidence in your product decisions.
Try it for free →Collect customer feedback with screen sharing, a screenshot and annotations within your product. Get all with meta data of their browser, screen size and URL.
Schedule demo →More about emails →
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Track your customers' experience or keep a close eye of your customers' experience. Measure NPS, CSAT or engagement during their user journey.
Learn what Usersnap can do for you →Have one central platform dedicated to addressing feedback and bug reports. Sort, label & prioritize your users' feedback. Integrate it with your existing toolstack.
Schedule demo →More about emails →.png)
Place the code snippet to your HTML just once to start your feedback adventure. Or use our Wordpress plugin.
Each feedback project has its own notification setting for you to focus on the most relevant info.
Create spaces to organize your feedback projects for different sites and/or teams.
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Grant team members with different permission levels for your account, spaces, and projects.
Apply your brand’s colors, text fonts and logo to your feedback widgets and feedback reply emails to boost brand’s credibility.
The Chrome and Firefox browser extensions allow you to capture and send feedback or ideas on any web page.
Usersnap is cloud-based so you don't have to worry about installation & maintenance.
ISO 27001 and SOC-2 certified hosting centers.
We value data safety and fulfill a variety of security measurements. 256-bit SSL protected, 100% GDPR compliant.
All data of your projects and tickets can be exported. You are the magician of the show.
Our feedback collectors support multiple languages for you to speak in your users’ most familiar tongue.
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If you have an enterprise solution we don’t support, you can still connect Usersnap to your software using Webhooks.
Whenever there’s feedback, we have your back! No matter the volume of feedback tickets... you pay the same.
We are committed to WCAG 2.1 AA standards for these project types: NPS and quick issue reporting.
Self-service premium plan to fulfil enterprise solutions without the hassle of talking to a sales representative.
Implement native feedback forms to your mobile applications. Streamline insights and requests of all devices to one single place.
Try now. Collect 20 feedback for free.
