One platform to manage all your feedback

Feedback button & menu

Give your web app or site a dedicated feedback button to send in issues and suggestions. The feedback menu presents various feedback options. Link your support chat, help page or other mediums to streamline the process.

Design customization available.

Install in seconds with a short code.

Customer feedback button, widget and form

Visual user feedback, contextual screen captures, bug reports with video feedback

Tickets through screenshots

Get visual tickets with the screenshot mode to draw and pin comments. The easier users express the issue, the faster your product improves. Technical context such as browser info, URL and javascript errors is automatically attached.

Capture and annotate screenshots.

Capture video recordings and track flows.

Qualitative & quantitative surveys

Pop up CSAT, NPS and thumbs up/down surveys triggered by user events, URL paths or time on page. Follow up with qualitative questions to obtain insights on how to create a memorable customer experience.

Build single or multi-questions surveys.

Customize questions, design and targeting.

New! Increase response rates even more with mini surveys.

Short customer feedback surveys for websites, in-app and email

In-app and onsite customer feedback forms and pop-ups

In-app forms

Collect in-app feature requests, invite volunteer testers, schedule user interviews with interception dialogs. Open up the qualitative communication with your user and involve them in improving the product.

Customize form’s input fields and elements.

Target relevant audiences and track responses.

Public board

Let customers see and track their suggestions by publishing the feedback list. Use labels to sort, prioritize and filter for a clear view. Keep customers in the know of your progress and growth.

Comment threads for each feedback.

Share public feedback board at no additional cost.

Publish customer feedback list to share status and progress of your project

Project management statistics

Analyze feedback trends to foster improvements and make wiser product decisions. Oversee all relevant feedback in one place with the inbox, subscribe to projects that matter to you and triage faster with the split-screen view.