One platform to manage all your feedback

Customer feedback management platformcollect feedback
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Feedback button & menu

Give your web app or site a dedicated feedback button to send in issues and suggestions. The feedback menu presents various feedback options. Link your support chat, help page or other mediums to streamline the process.

feedback menu of Usersnap
Design customization available.
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Install in seconds with a short code.
Customer feedback button, widget and form
Visual user feedback, contextual screen captures, bug reports with video feedback

Tickets through screenshots

Get visual tickets with the screenshot mode to draw and pin comments. The easier users express the issue, the faster your product improves. Technical context such as browser info, URL and javascript errors is automatically attached.

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Capture and annotate screenshots.
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Capture video recordings and track flows.

Qualitative & quantitative surveys

Pop up CSAT, NPS and thumbs up/down surveys triggered by user events, URL paths or time on page. Follow up with qualitative questions to obtain insights on how to create a memorable customer experience.

annotated screenshots
Build single or multi-questions surveys.
customize questions
Customize questions, design and targeting.
Short customer feedback surveys for websites, in-app and email
In-app and onsite customer feedback forms and pop-ups

In-app forms

Collect in-app feature requests, invite volunteer testers, schedule user interviews with interception dialogs. Open up the qualitative communication with your user and involve them in improving the product.

mobile sdk of Usersnap
Support native mobile apps survey and forms (SDK)
target relevant audiences
Target relevant audiences and track responses.

Public board

Let customers see and track their suggestions by publishing the feedback list. Use labels to sort, prioritize and filter for a clear view. Keep customers in the know of your progress and growth.

have conversations with users
Comment threads for each feedback.
invite team members
Share public feedback board at no additional cost.
Publish customer feedback list to share status and progress of your project
Customer feedback tracking dashboard

Project management statistics

Analyze feedback trends to foster improvements and make wiser product decisions. Oversee all relevant feedback in one place with the inbox, subscribe to projects that matter to you and triage faster with the split-screen view.

mobile sdk
Mobile app to manage feedback on-the-go.
email replies
Email replies for customers sent from inbox.

Bring feedback into your whole
team’s workflow

integrations

Integrate with your favorite tools

View all our integrations ⟶

Integrate with your favorite tools

View all our integrations →

Additional features

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Installation

Place the global snippet to your HTML code just once to start your feedback adventure. Or use our Wordpress plugin.

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Projects and notifications

Each feedback project has its own notification setting for you to focus on the most relevant info.

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Pause/live control

Launch or pause your projects from the dashboard. Use the preview mode to test before going live.

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Split-screen

Browse and work through the feedback in one clear view.

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Branding

Apply your brand’s colors and text fonts. Our customizations allow you to style the feedback widget in many ways.

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Browser extension

The Chrome and Firefox browser extensions allow you to capture and send feedback or ideas on any web page.

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Cloud-based hosting

Usersnap is cloud-based so you don't have to worry about installation & maintenance.
ISO 27001 and SOC-2 certified hosting centers.

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Security (GDPR, CCPA)

We value data safety and fulfill a variety of security measurements. 256-bit SSL protected, 100% GDPR compliant.

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Data export

All data of your projects and tickets can be exported. You are the magician of the show.

Language support

Our feedback collectors support multiple languages for you to speak in your users’ most familiar tongue.

webhooks

Webhooks

If you have an enterprise solution we don’t support, you can still connect Usersnap to your software using Webhooks.

combined

Unlimited feedback

Whenever there’s feedback, we have your back! No matter the volume of feedback tickets... you pay the same.

Web content accessibility

We are committed to WCAG 2.1 AA standards for these project types: NPS and quick issue reporting.

Premium plan for global teams

Self-service premium plan to fulfil enterprise solutions without the hassle of talking to a sales representative.

mobile sdk of Usersnap

Mobile application SDK

Implement native feedback forms to your mobile applications. Streamline insights and requests of all devices to one single place.

Collect feedback,
ship better & faster.

Try it, it’s free, no credit card.

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