Easily get started - join our live demo on how to collect & manage feedback.
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Give your website or app a dedicated feedback button to receive issues and suggestions. Use the menu to lead customers to the right support and feedback option. Link your messenger chat, help page or other mediums for a streamlined process.
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Allow users to to draw and pin comments directly on their screens with the in-app widget. Technical context such as browser info, URL and javascript errors are automatically attached. Advanced screen rendering options for protected sites available.
Launch CSAT, NPS, polls and thumbs up/down surveys by user events, URL paths or time on page. Follow up with qualitative questions to gain insights on how you can create a memorable customer experience.
Find out more about microsurveys ⟶
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Let customers see and vote on their suggestions by publishing the feedback list. Keep customers in the know of your progress and growth. Use labels to sort and prioritize your roadmap.
Check our our feature request board ⟶.svg)
Analyze feedback trends to foster improvements and make wiser product decisions. Oversee all relevant feedback in one place with the inbox and triage faster with the split-screen view.
Or integrate with your project management tools ⟶
Place the global snippet to your HTML code just once to start your feedback adventure. Or use our Wordpress plugin.
Each feedback project has its own notification setting for you to focus on the most relevant info.
Launch or pause your projects from the dashboard. Use the preview mode to test before going live.
Browse and work through the feedback in one clear view.
Apply your brand’s colors and text fonts. Our customizations allow you to style the feedback widget in many ways.
The Chrome and Firefox browser extensions allow you to capture and send feedback or ideas on any web page.
Usersnap is cloud-based so you don't have to worry about installation & maintenance.
ISO 27001 and SOC-2 certified hosting centers.
We value data safety and fulfill a variety of security measurements. 256-bit SSL protected, 100% GDPR compliant.
All data of your projects and tickets can be exported. You are the magician of the show.
Our feedback collectors support multiple languages for you to speak in your users’ most familiar tongue.
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If you have an enterprise solution we don’t support, you can still connect Usersnap to your software using Webhooks.
Whenever there’s feedback, we have your back! No matter the volume of feedback tickets... you pay the same.
We are committed to WCAG 2.1 AA standards for these project types: NPS and quick issue reporting.
Self-service premium plan to fulfil enterprise solutions without the hassle of talking to a sales representative.
Implement native feedback forms to your mobile applications. Streamline insights and requests of all devices to one single place.
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Offer screen capturing, annotation and voice recording tools for users to explain and submit issues easily and accurately.
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Enhance your retention strategy by tracking customer happiness. Improve response rates to NPS with omnichannel distribution.
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Collect ideas from your daily product users. Empower the user community to vote and discuss on new features and needs.
Make it easy for beta users to share feedback and capture bugs. Keep them engaged with a welcome note and clear instructions.
Guide users to give feedback, get in touch or access your help documentation. Show customers you welcome suggestions.
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Use pop-ups for customers to quickly rate their satisfaction levels. Follow-up with a open feedback question on how you can do better.
Target website visitors with short surveys to learn what they need or why they don’t convert. Take the insights to remove conversion blockers.
Let your customers easily interact with your content via embedded rating systems. The easier it is for them to answer, the more answers you will receive.
Effectively recruit the right audience for your user research. Intercept your customers to schedule a call or answer a questionnaire.
Try it, it’s free, no credit card.
