One platform to manage all your feedback

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Feedback button & menu

Give your web app or site a dedicated feedback button to send in issues and suggestions. The feedback menu presents various feedback options. Link your support chat, help page or other mediums to streamline the process.

Design customization available.
Install in seconds with a short code.

Tickets through screenshots

Get visual tickets with the screenshot mode to draw and pin comments. The easier users express the issue, the faster your product improves. Technical context such as browser info, URL and javascript errors is automatically attached.

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Capture and annotate screenshots.
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Capture video recordings and track flows.

Qualitative & Quantitative surveys

Pop up CSAT, NPS and thumbs up/down surveys triggered by user events, URL paths or time on page. Follow up with qualitative questions to obtain insights on how to create a memorable customer experience.

Build single or multi-questions surveys.
Customize questions, design and targeting.

In-app forms

Collect in-app feature requests, invite volunteer testers, schedule user interviews with interception dialogs. Open up the qualitative communication with your user and involve them in improving the product.

Customize form’s input fields and elements.
Target relevant audiences and track responses.

Guest list view

Let customers see and track their suggestions by publishing the feedback list. Use labels to sort, prioritize and filter for a clear view. Keep customers in the know of your progress and growth.

Comment threads for each feedback.
No additional cost to share a feedback roadmap.

Dashboard & statistics

Analyze feedback trends to foster improvements and make wiser product decisions. Oversee all relevant feedback in one place with the inbox, subscribe to projects that matter to you and triage faster with the split-screen view.

Mobile app to manage feedback on-the-go.
Email replies for customers sent from inbox.

Bring feedback into your whole
team’s workflow

integrations

Integrate with your favorite tools

View all our integrations ⟶

Integrate with your favorite tools

View all our integrations →

Additional features

Installation

Place the global snippet to your HTML code just once to start your feedback adventure. Or use our Wordpress plugin.

Projects and notifications

Each feedback project has its own notification setting for you to focus on the most relevant info.

Pause/live control

Launch or pause your projects from the dashboard. Use the preview mode to test before going live.

Split-screen

Browse and work through the feedback in one clear view.

Branding

Apply your brand’s colors and text fonts. Our public REST API allows you to style the feedback widget however you wish.

Browser extension

The Chrome and Firefox browser extensions allow you to capture and send feedback or ideas on any web page.

Cloud-based hosting

Usersnap is cloud-based so you don't have to worry about installation & maintenance.
ISO 27001 and SOC-2 certified hosting centers.

Security (GDPR, CCPA)

We value data safety and fulfill a variety of security measurements. 256-bit SSL protected, 100% GDPR compliant.

Data export

All data of your projects and tickets can be exported. You are the magician of the show.

Language support

Our feedback collectors support multiple languages for you to speak in your users’ most familiar tongue.

Webhooks

If you have an enterprise solution we don’t support, you can still connect Usersnap to your software using Webhooks.

Unlimited feedback

Whenever there’s feedback, we have your back! No matter the volume of feedback tickets... you pay the same.

Collect feedback,
ship better & faster.

Try it, it’s free, no credit card.

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