One platform to manage all team & customer feedback

Customer feedback management platformcollect feedback
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Feedback button & menu

Give your website or app a dedicated feedback button to receive issues and suggestions. Use the menu to lead customers to the right support and feedback option. Link your messenger chat, help page or other mediums for a streamlined process.

feedback menu of Usersnap
Design and branding customization.
Usersnap project settings
Automate feedback assignment.
Customer feedback button, widget and form
Visual user feedback, contextual screen captures, bug reports with video feedback

Capture videos & screenshots

Allow users to to draw and pin comments directly on their screens with the in-app widget. Technical context such as browser info, URL and javascript errors are automatically attached. Advanced screen rendering options for protected sites available.

Track flows with screen recordings ⟶
Usersnap custom user data fetched automatically
Send your application’s custom data along.
Attachment with Usersnap widget
Additional attachments also available.

Surveys with flexible targeting

Launch CSAT, NPS, polls and thumbs up/down surveys by user events, URL paths or time on page. Follow up with qualitative questions to gain insights on how you can create a memorable customer experience.

Find out more about microsurveys ⟶
annotated screenshots
Build single or multi-questions surveys.
customize questions
Target relevant users and track responses.
Short customer feedback surveys for websites, in-app and email
In-app and onsite customer feedback forms and pop-ups

Omnichannel experience

Get more feedback, measure satisfaction and collect feature requests across channels and devices. Show your customers you care and build a memorable experience.

New! Interactive inline raters and forms for websites and emails, and single page link to share to anywhere.

Request upvote board

Let customers see and vote on their suggestions by publishing the feedback list. Keep customers in the know of your progress and growth. Use labels to sort and prioritize your roadmap.

Check our our feature request board ⟶
have conversations with users
Comment threads for community feedback.
Display status oon feedback roadmap board
Add status to in-progress items.
Publish customer feedback list to share status and progress of your project
Customer feedback tracking dashboard

Labels, statistics & reply-tos

Analyze feedback trends to foster improvements and make wiser product decisions. Oversee all relevant feedback in one place with the inbox and triage faster with the split-screen view.

Or integrate with your project management tools ⟶
mobile sdk
Mobile app to manage feedback on-the-go.
email replies
Reply templates to easily engage with customers.

Bring feedback into your whole
team’s workflow

integrations

Integrate with tools you use daily

View Usersnap integrations ⟶

Integrate with your favorite tools

View all our integrations →

Additional features

code icon

Installation

Place the global snippet to your HTML code just once to start your feedback adventure. Or use our Wordpress plugin.

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Projects and notifications

Each feedback project has its own notification setting for you to focus on the most relevant info.

network

Pause/live control

Launch or pause your projects from the dashboard. Use the preview mode to test before going live.

layout icon

Split-screen

Browse and work through the feedback in one clear view.

equalizer

Branding

Apply your brand’s colors and text fonts. Our customizations allow you to style the feedback widget in many ways.

app windows

Browser extension

The Chrome and Firefox browser extensions allow you to capture and send feedback or ideas on any web page.

cloud

Cloud-based hosting

Usersnap is cloud-based so you don't have to worry about installation & maintenance.
ISO 27001 and SOC-2 certified hosting centers.

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Security (GDPR, CCPA)

We value data safety and fulfill a variety of security measurements. 256-bit SSL protected, 100% GDPR compliant.

share

Data export

All data of your projects and tickets can be exported. You are the magician of the show.

Language support

Our feedback collectors support multiple languages for you to speak in your users’ most familiar tongue.

webhooks

Webhooks

If you have an enterprise solution we don’t support, you can still connect Usersnap to your software using Webhooks.

Unlimited feedback

Whenever there’s feedback, we have your back! No matter the volume of feedback tickets... you pay the same.

Web content accessibility

We are committed to WCAG 2.1 AA standards for these project types: NPS and quick issue reporting.

Premium plan for global teams

Self-service premium plan to fulfil enterprise solutions without the hassle of talking to a sales representative.

mobile sdk of Usersnap

Mobile application SDK

Implement native feedback forms to your mobile applications. Streamline insights and requests of all devices to one single place.

Interact with sample feedback templates here

Bug reporting and traacking

Visual bug reporting

Offer screen capturing, annotation and voice recording tools for users to explain and submit issues easily and accurately.

Preview
NPS for website, in-app and emails

Net promoter score survey
for website, in-app & email

Enhance your retention strategy by tracking customer happiness. Improve response rates to NPS with omnichannel distribution.

Preview
SaaS product feature request form

Product feature request

Collect ideas from your daily product users. Empower the user community to vote and discuss on new features and needs.

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Beta testing for SaaS and websites

Beta testing widget

Make it easy for beta users to share feedback and capture bugs. Keep them engaged with a welcome note and clear instructions.

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Customer feedback button and menu

Feedback & support menu

Guide users to give feedback, get in touch or access your help documentation. Show customers you welcome suggestions.

Preview
CSAT customer satisfaction surveys

Customer satisfaction

Use pop-ups for customers to quickly rate their satisfaction levels. Follow-up with a open feedback question on how you can do better.

Preview
Short surveys for websites and applications

Website micro survey

Target website visitors with short surveys to learn what they need or why they don’t convert. Take the insights to remove conversion blockers.

Preview
Thumbs up/down embedded surveys

Thumbs up/down rater

Let your customers easily interact with your content via embedded rating systems. The easier it is for them to answer, the more answers you will receive. 

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SaaS user interview interception widget

User interview invitation

Effectively recruit the right audience for your user research. Intercept your customers to schedule a call or answer a questionnaire.

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Personalized demo on how to use customer feedback software

How can a user feedback software help you build better products?

Schedule a free consultation with one of our experts ⟶

Collect feedback,
ship better & faster.

Try it, it’s free, no credit card.

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