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Collect feedback & issues on your e-commerce store. Increase conversion by finding lagging flows and streamline the testing of new versions with visual feedback.
Be first to test itSchedule demo →
Customers abandon their shopping carts or bounce from your website if they are not happy with the shopping experience. Usersnap's widget offers a dedicated place to easily send screenshots, specific requests, NPS and other feedback types to help you understand customer needs.
Try it for free →More about panels →
Target different feedback questions at each step of the customer journey to identify what you should work on. Usersnap's flexible display rules and no-code design configuration allows e-store managers to set up customer feedback projects effortlessly.
Try it for free →Your QA team will approve new version much faster with the visual feedback functionality of Usersnap. Each browser screen turns into a screenshot in seconds and your team can annotate and pinpoint issues with ease. Ship new releases of your online store faster.
Schedule demo →More about emails →
“Usersnap helped us shorten the customer support cycle. Visual feedback really helps us to iterate faster on our design community's needs”
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“As a company with a wide range of apps & services we rely on tools like Usersnap to make our feedback workflow better”
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“Usersnap has greatly facilitated our user testing and feedback process. It allows us to precisely capture an issue with all the relevant data”
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“As a company with a wide range of apps & services we rely on tools like Usersnap to make our feedback workflow better”
“Usersnap has greatly facilitated our user testing and feedback process. It allows us to precisely capture an issue with all the relevant data”
“In a global organization with over 2,000 employees, Usersnap’s easy to use tool is essential in scaling up our feedback exchange”
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“Usersnap has greatly facilitated our user testing and feedback process. It allows us to precisely capture an issue with all the relevant data”
“In a global organization with over 2,000 employees, Usersnap’s easy to use tool is essential in scaling up our feedback exchange”
“We love how easy it was to install Usersnap in our product. Getting visual feedback has eliminated confusion and streamlined our QA process”
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“In a global organization with over 2,000 employees, Usersnap’s easy to use tool is essential in scaling up our feedback exchange”
“We love how easy it was to install Usersnap in our product. Getting visual feedback has eliminated confusion and streamlined our QA process”
“Usersnap helped us shorten the customer support cycle. Visual feedback really helps us to iterate faster on our design community's needs”
“We love how easy it was to install Usersnap in our product. Getting visual feedback has eliminated confusion and streamlined our QA process”
“Usersnap helped us shorten the customer support cycle. Visual feedback really helps us to iterate faster on our design community's needs.”
“As a company with a wide range of apps & services we rely on tools like Usersnap to make our feedback workflow better”
JET.com reduces feedback cycles in the testing phase for new versions of their online-store by using Usersnap in collecting feedback from testers. Get understandable bug reports for your online-store developers.
More about panels →
Get a screenshot with annotations of exactly what your customer sees on his browser. Have all the information you need to solve issues faster. Reduce time wasted asking customers for more information. Start fixing and improving your e-commerce site with feedback collected with Usersnap.
Get started for free →Have one central platform dedicated to addressing feedback and bug reports. Sort, label & prioritize your users' feedback. Integrate it with your existing toolstack.
Schedule demo →More about emails →.png)
Place the code snippet to your HTML just once to start your feedback adventure. Or use our Wordpress plugin.
Each feedback project has its own notification setting for you to focus on the most relevant info.
Create spaces to organize your feedback projects for different sites and/or teams.
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Grant team members with different permission levels for your account, spaces, and projects.
Apply your brand’s colors, text fonts and logo to your feedback widgets and feedback reply emails to boost brand’s credibility.
The Chrome and Firefox browser extensions allow you to capture and send feedback or ideas on any web page.
Usersnap is cloud-based so you don't have to worry about installation & maintenance.
ISO 27001 and SOC-2 certified hosting centers.
We value data safety and fulfill a variety of security measurements. 256-bit SSL protected, 100% GDPR compliant.
All data of your projects and tickets can be exported. You are the magician of the show.
Our feedback collectors support multiple languages for you to speak in your users’ most familiar tongue.
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If you have an enterprise solution we don’t support, you can still connect Usersnap to your software using Webhooks.
Whenever there’s feedback, we have your back! No matter the volume of feedback tickets... you pay the same.
We are committed to WCAG 2.1 AA standards for these project types: NPS and quick issue reporting.
Self-service premium plan to fulfil enterprise solutions without the hassle of talking to a sales representative.
Implement native feedback forms to your mobile applications. Streamline insights and requests of all devices to one single place.
Start for free, no credit card.
