Make it easy for customers to rate their experience and submit visual feedback directly on your e-commerce website. Listen and learn from their voice to grow.
Customers abandon their shopping carts or bounce from your website if they are not happy with the shopping experience.
Usersnap's widget offers a dedicated place to easily send screenshots, specific requests, NPS and other feedback types to help you understand customer needs.
Target different feedback questions at each step of the customer journey to identify what you should work on.
Usersnap's flexible display rules and no-code design configuration allows e-store managers to set up customer feedback projects effortlessly.
"If you want to speed up your development cycle, I can recommend Usersnap. Having a feedback tool in place which delivers understandable feedback and bug reports is priceless. And: the customer service is fast and excellent. Kudos!"
Get a screenshot with annotations of exactly what your customer sees on his browser. Have all the information you need to solve issues faster.
Reduce time wasted asking customers for more information. Start fixing and improving your e-commerce site with feedback collected with Usersnap.
JET.com reduces feedback cycles in the testing phase for new versions of their online-store by using Usersnap in collecting feedback from testers.
Get understandable bug reports for your online-store developers.
If you offer customers a quick and easy way to send feedback right inside your
e-commerce site, you can avoid negative feedback on your social media channels. Make it easier for them to get in touch.
More happiness means more revenue.
Embed the Usersnap feedback widget on your website and connect to your favorite tools.
Start receiving user feedback and visual bug reports in Jira, Intercom, Zendesk or Slack.
Adapt the widget to your brand and integrate it into your websites.
See the visitor's comments visually with screenshot and annotations.
See exactly what your users see.
Get a browser screenshot without installing any plugin.
30+ integrations available. Automatic or selective transfer to your project management or issue tracking tool.
Everything your team needs to manage bugs and feedback. Collaborate, organise, label, search, prioritise.
Usersnap works seamlessly on all primary browsers on both desktop, tablet & mobile.
URL. Operating system. Screen resolution. Browser version.
Never miss a critical bug again. Receive bug reports & user feedback inside Slack and Intercom.