For E-Commerce

Visual Feedback Solution for your e-commerce Store

Collect feedback & issues on your e-commerce store. Increase conversion by finding lagging flows and streamline the testing of new versions with visual feedback.

Be first to test it Schedule demo →

visual feedback in action - Usersnap

Loved by teams at

Crack qualitative feedback to reduce abandonment

Customers abandon their shopping carts or bounce from your website if they are not happy with the shopping experience. Usersnap's widget offers a dedicated place to easily send screenshots, specific requests, NPS and other feedback types to help you understand customer needs.

Try it for free →More about panels →

video about customer feedback

customer satisfaction

Track & develop customer satisfaction agilely

Target different feedback questions at each step of the customer journey to identify what you should work on. Usersnap's flexible display rules and no-code design configuration allows e-store managers to set up customer feedback projects effortlessly.

Try it for free →

Streamline your testing process for new releases of the store

Your QA team will approve new version much faster with the visual feedback functionality of Usersnap. Each browser screen turns into a screenshot in seconds and your team can annotate and pinpoint issues with ease. Ship new releases of your online store faster.

Schedule demo →More about emails →

feedback options of Usersnap

Usersnap customer: JET.com

JET.com reduces feedback cycles in the testing phase for new versions of their online-store by using Usersnap in collecting feedback from testers. Get understandable bug reports for your online-store developers.

More about panels →

example customer

meta data of Usersnap feedback

See what your visitors see

Get a screenshot with annotations of exactly what your customer sees on his browser. Have all the information you need to solve issues faster. Reduce time wasted asking customers for more information. Start fixing and improving your e-commerce site with feedback collected with Usersnap.

Get started for free →

Centralize your clients' feedback

Have one central platform dedicated to addressing feedback and bug reports. Sort, label & prioritize your users' feedback. Integrate it with your existing toolstack.

Schedule demo →More about emails →

plan your roadmap

“Usersnap has shortened our customer support cycle. Visual feedback really helps us understand and iterate faster.”

Canva success story with Usersnap

Read full story

“As a company with a wide range of products, we rely on Usersnap to manage user feedback workflows.”

Runtastic success story with Usersnap

Product Manager

Read full story

“In a global organization with over 2000 employees, Usersnap is essential for scaling the feedback exchange on our website.”

Dynatrace success story with Usersnap

Gerald Haydtner

Website Marketing Manager

Read full story

“How to bring value to the end users is what the teams thrive for. And Usersnap helps us get the feedback and evidence we need to keep moving.”

Erste Bank use Usersnap for user feedback on applications

Malgorzata Fleischmann

Read full story

integrations

Integrate with
tools you use daily

View Usersnap integrations ⟶

Additional features

Installation

Place the code snippet to your HTML just once to start your feedback adventure. Or use our Wordpress plugin.

Projects and notifications

Each feedback project has its own notification setting for you to focus on the most relevant info.

Spaces for teams and sites

Create spaces to organize your feedback projects for different sites and/or teams.

User permissions

Grant team members with different permission levels for your account, spaces, and projects.

Branding

Apply your brand’s colors, text fonts and logo to your feedback widgets and feedback reply emails to boost brand’s credibility.

Browser extension

The Chrome and Firefox browser extensions allow you to capture and send feedback or ideas on any web page.

Cloud-based hosting

Usersnap is cloud-based so you don't have to worry about installation & maintenance. ISO 27001 and SOC-2 certified hosting centers.

Security (GDPR, CCPA)

We value data safety and fulfill a variety of security measurements. 256-bit SSL protected, 100% GDPR compliant.

Data export

All data of your projects and tickets can be exported. You are the magician of the show.

Language support

Our feedback collectors support multiple languages for you to speak in your users’ most familiar tongue.

Webhooks

If you have an enterprise solution we don’t support, you can still connect Usersnap to your software using Webhooks.

Unlimited feedback

Whenever there’s feedback, we have your back! No matter the volume of feedback tickets... you pay the same.

Web content accessibility

We are committed to WCAG 2.1 AA standards for these project types: NPS and quick issue reporting.

Premium plan for global teams

Self-service premium plan to fulfil enterprise solutions without the hassle of talking to a sales representative.

Mobile application SDK

Implement native feedback forms to your mobile applications. Streamline insights and requests of all devices to one single place.

mobile sdk of Usersnap

Mobile application SDK

Implement native feedback forms to your mobile applications. Streamline insights and requests of all devices to one single place.

capterra

Our users love us, check out why ⟶

Collect feedback,
ship better & faster.

Start for free, no credit card.

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.