Grow your e-commerce with user feedback

Collect feedback around your e-commerce store. Increase conversion by finding lagging flows and streamline the testing of new versions with visual feedback.

Get started, it’s free

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Crack qualitative feedback to reduce abandonment

Customers abandon their shopping carts or bounce from your website if they are not happy with the shopping experience.

Usersnap's widget offers a dedicated place to easily send screenshots, specific requests, NPS and other feedback types to help you understand customer needs.

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Track & develop customer satisfaction agilely

Target different feedback questions at each step of the customer journey to identify what you should work on.

Usersnap's flexible display rules and no-code design configuration allows e-store managers to set up customer feedback projects effortlessly.

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Streamline your testing process for new releases of the store

Your QA team will approve new version much faster with the visual feedback functionality of Usersnap. Each browser screen turns into a screenshot in seconds and your team can annotate and pinpoint issues with ease.

Ship new releases of your online store faster

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Successful teams collect feedback with Usersnap

See exactly what your customers see

Get a screenshot with annotations of exactly what your customer sees on his browser. Have all the information you need to solve issues faster.

Reduce time wasted asking customers for more information. Start fixing and improving your e-commerce site with feedback collected with Usersnap.

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Customer Success

Usersnap customer: JET.com

JET.com reduces feedback cycles in the testing phase for new versions of their online-store by using Usersnap in collecting feedback from testers.

Get understandable bug reports for your online-store developers.

Increase customer satisfaction

If you offer customers a quick and easy way to send feedback right inside your
e-commerce site, you can avoid negative feedback on your social media channels. Make it easier for them to get in touch.

More happiness means more revenue.

Read more ⟶

Centralize your customers' feedback

Have one central channel dedicated to addressing feedback and bug reports. Sort, label & prioritize reported issues.

Finish your issues quickly.

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Lower your mean time to resolution

Handle all your user feedback in one place.
Less issues mean a better product retention, and consequently that'll translate to more revenue for you.

Keep your team and customers motivated by resolving their issues fast and reliable.

Read more about the QA and UAT features ⟶

2 Million

Feedback items collected

3 Billion

End users reached

Integrate with your favorite tools

View all our integrations ⟶

Integrate with your favorite tools

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Features tailored to your e-commerce needs

Customizable feedback widget

Adapt the widget to your brand and integrate it into your websites.

Screenshot with comments

See the visitor's comments visually with screenshot and annotations.

Client-side error recording

Get Javascript errors for fast bug reproduction and debugging.

Understand what your user see

See exactly what your users see.  
Get a browser screenshot without installing any plugin.

Use your existing workflow

30+ integrations available. Automatic or selective transfer to your project management or issue tracking tool.

Powerful dashboard

Everything your team needs to manage bugs and feedback. Collaborate, organise, label, search, prioritise.

Support for responsive websites

Usersnap works seamlessly on all primary browsers on both desktop, tablet & mobile.

All the context data available

URL. Operating system. Screen resolution. Browser version.

Get notified on new issues.

Never miss a critical bug again. Receive bug reports & user feedback inside Slack and Intercom.

"If you want to speed up your development cycle, I can recommend Usersnap. Having a feedback tool in place which delivers understandable feedback and bug reports is priceless. And: the customer service is fast and excellent. Kudos!"

Jörg Sutara, Paymill

Collect user feedback,
ship faster, grow faster

Try it, it’s free, no credit card.

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