#1 Customer feedback software for growing SaaS companies

Build customer-centric products with actionable customer feedback: screen captures, surveys and feature requests.

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customer feedback on web applicationUsersnap customer feedback tool for in-app feedback ratings and screen captures
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Certain about your users' needs

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Companies using Usersnap
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Solutions tailored for product managers, developers, UX researchers, designers & CX managers

Make it easy for users

Click, screenshot, send. That's how easy it is for any user to send in-app visual feedback. Pin comments on the screenshots directly. Metadata such as URL, browser info and console logs are captured automatically.

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Collect feedback on web and mobile apps with Usersnap

Validate customer needs

Get more feedback with in-app microsurveys that triggers with customer behaviour events. Use specific insights to exceed customer expectations. Customer experience scores readily available.

New! Native mobile apps feedback forms.
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Designed for product managers, customer success teams, web project owners & developers

integrations

Integrate with your favorite tools

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Integrate with your favorite tools

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Streamline issues & suggestions

Prioritizing feedback is much easier when you can group, upvote and assign all in one dashboard. Shorten QA time and build critical features to stay competitive.

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Back decisions with evidence

Gain confidence in product roadmap planning by referencing customer feedback and request trends. Share the feedback with your team via 30+ integrations, such as Jira, Azure DevOps, Slack and Zendesk.

Find out from this guide how customer feedback can be the revenue driver for your company today.

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Know what customers want.

Collect customer feedback for free. No credit card.

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