Website Feedback: The Best Guide in 2021 (Questions, Types, and Tools)

Website feedback is the most important data point to focus on when you’re not sure why your product frustrates users, website bounce rates increase, or conversions are stagnant.

At some point along the way, all successful businesses come to understand that customer feedback becomes the momentum to more leads and (hopefully) revenue.

Continue Reading “Website Feedback: The Best Guide in 2021 (Questions, Types, and Tools)”

User Screen Recording: Solving Customer Feedback Errors, Circa 2021

I wish I could just send a user screen recording video.

Please delete this sentence from your vocabulary. Because we’ve heard your wish loud and clear, and we’re excited to announce Usersnap is your wholesome user screen recording feedback tool. 

Are you also asking “How do I record a user session?”

You can now see the entire flow of your users’ issues and save time in clarifying the steps of troubleshooting. Plus, your customers also save time in explaining what their screenshot means. Win-win.

Continue Reading “User Screen Recording: Solving Customer Feedback Errors, Circa 2021”

The Only Comparison List of Best Customer Feedback Tools You Need

Did you know that 73% of consumers state that customer experience is a crucial factor for determining whether to do business with a company or not? Additionally, 84% of companies that actively work on improving the customer experience using customer feedback tools see increased revenue as a result of their efforts.

This is where a customer feedback tool can help.

Continue Reading “The Only Comparison List of Best Customer Feedback Tools You Need”

How to beta test, a robust example from award-winning learning app Pocket Prep

Surely all software companies are familiar with beta testing, but how well do you actually do it?

If you’re not all that confident with answering this question, hey, that’s cool too, because you’ve found the right article to get some practical ideas!

We talked to Colin Ulin, senior software engineer at Pocket Prep, about their low-effort high-outcome beta testing strategy and design-thinking development process. 

Continue Reading “How to beta test, a robust example from award-winning learning app Pocket Prep”

12 Easy-To-Apply Tips To Boost Your Feedback Survey Response Rate

Are you having a hard time scaling your customer survey response rate? what is a good response rate for a survey? You’re not alone.

Getting customers to respond to feedback requests is a challenge for businesses of all stripes. Which is why we’re breaking it down here with some easy-to-use tips to get you moving in the right direction.

Continue Reading “12 Easy-To-Apply Tips To Boost Your Feedback Survey Response Rate”

How Google Conducts User Research for Customer Loyalty

Google’s tech alone didn’t build them into a top company. The fact is that user research matters too!

Creatively exploring market preferences is critical for success. Google first gained an initial foothold and held onto it through such evaluations. Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result.

Continue Reading “How Google Conducts User Research for Customer Loyalty”

Trello Integration: improve Trello cards with user feedback

Trello is a fast, easy way to organize anything, from your day-to-day work, to a favorite side project. Because of Trello integrations, it’s everywhere – on Android, iPhone, iPad, Windows 8 Tablet, and your web browser, making collaboration easier.

Usersnap integrates well with Trello, assisting you in collecting and discussing feedback between developers, customers and quality assurance engineers. Let’s see how.

Continue Reading “Trello Integration: improve Trello cards with user feedback”

CX’er Huddle in the Feedback-Tribe with Adrian Brady-Cesana

Our digital fireside chat with Adrian Brady-Cesana was bombastic. Learn from an experienced CX expert who not only wrote a successful book but hosts a CX podcast on CXChronicles.com.

We are happy and proud to have him in our Feedback Tribe webinar (provided by Usersnap) as a guest to learn hands-on insights on how to optimize customer experience and the importance of CX for your business growth.

Continue Reading “CX’er Huddle in the Feedback-Tribe with Adrian Brady-Cesana”

7 Tips On How to Become a Full Stack Developer!

This article is brought to you by Usersnap, a top-rated customer feedback software that helps your business to grow by understanding your customers and taking product decisions with confidence. Get a 15-day free trial here.

When you’re starting out, going to university or starting to work in your first full-time job, you feel like you can handle anything. You want to be a good developer, so you want to go full stack.

What’s that exactly? Well, bring together all the books relevant to information technology and bundle them together. That tower of information is what you’d call a full stack 😉

So, once you realize that, ambitious as you are, you know deep down that it’s probably a pipe dream. Or is it?
Continue Reading “7 Tips On How to Become a Full Stack Developer!”