How To Capture Video From Websites And Leverage It For Your SaaS Business

If you’re searching for a tool to capture video from website to improve your support process, then most likely this is how your users typically send a question/complaint:

They find your “support@email” and write something vague, like: “My page loads funny and slow.”

You ask for more details; they reply back a few days. After 3 or 4 back-and-forths, the culprit turns out to be nothing more than the customer’s buggy add-on.

Next you create an issue on Jira for a developer. And finally, you record a Loom video to demonstrate the solution for the customer.

Gosh, there’s got to be a better way to simplify customer feedback and support … and there is! Usersnap allows your customers to capture videos as bug reports or feedback directly on your website or web application. Show tech issues by screen recording and voice feedback, instead of writing inaccurate explanations.

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16 extremely useful Chrome extensions for developers

A couple of months ago, we reviewed the new Firefox browser designed for developers. Since then most of our developers kept Google Chrome as their primary browser. Working with Chrome offers access to an immense repository of Chrome extensions and tools which make our daily tasks less of a chore. With the built-in developer tools, there seems to be no further need for more tools. However, I’d like to present you with 16 of the best Google Chrome extensions for developers.

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The Only Comparison List of Best Customer Feedback Tools You Need

Did you know that 73% of consumers state that customer experience is a crucial factor for determining whether to do business with a company or not? Additionally, 84% of companies that actively work on improving the customer experience using customer feedback tools see increased revenue as a result of their efforts.

This is where a customer feedback tool can help.

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25 Tools for Website, Mobile, and In-Product Feedback Widgets

Have you ever heard of a SaaS company that can say they have personally interacted with up to 50% of their users? Well, we at Usersnap have been able to do that with a simple feedback widget!

More than half of our customers have sent us feedback through our feedback widget. Our power users even send 2-5 feedback without any prompt every quarter!

In this article, you will learn about the website widgets that can be easily added to your web or mobile applications, as well as the best practices for feedback button UX.

For a SaaS product to grow and stay relevant (or any company’s growth, for that matter), you need to have a constant stream of customer feedback on the website and in-app. However, it’s way easier said than done. We will share how you can set up interactive widgets on websites and how to increase engagement for feedback sections on websites. By the end of this read, you will be ready to create a feedback button with a template.

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Website Feedback Tool: A New Way to Stress-Free Customer Feedback

Working on new design drafts and website prototypes takes a lot of patience and knowledge. When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line.

Email threads, Slack chats, phone calls, and meetings – that’s how the feedback is collected and managed. Well, managed? I guess managing feedback through all these channels is barely possible. But here’s the good news.

We are going to show you how to set up your design & feedback workflow for making feedback from colleagues and customers actionable and manageable again.

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A 6-Step Guide to Web Application Testing

More and more web applications are being developed these days. And with each line of code being written, the potential for bugs arises.

Generally speaking, the costs of fixing bugs increase exponentially the later you find them.

The Systems Sciences Institute at IBM found that “the cost to fix an error found after product release was 4 to 5 times more than one uncovered during design, and up to 100 times more than one identified in the maintenance phase”.

And a study by the University of Cambridge found that software bugs cause economic damage of $312 billion per year worldwide.

These numbers highlight the importance of finding bugs as early as possible and to thoroughly test an application before it is released.

That is where web application testing comes in. Web application testing usually consists of multiple steps that ensure that an application is fully functional and runs smoothly and securely. It is an essential part of web development and ensures that an app is running properly before its release.

We put together a 6-step guide, which should give you an overview of what kind of tests to run to test your app.

Let’s get started!

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How Tango incorporated user feedback from early-adopters to achieve hyper growth

September 2021 was a spectacular month: Tango was voted #1 Product of the Week on Product Hunt (and later on got recognized as Product of the Year) and acquired more than 10,000 early adopters! It was also the month they started collecting customer feedback with Usersnap. That leads us to this story!

Product of the Year! - Tango Product Hunt

Now, as they say: shall we tango?

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9 creative ways to ask your website visitors for feedback

You’ve finished a new website, and you’re hyped, but you wonder if your users will love it as you do. You conduct 1-2 interview research, but time is limited, you just have to release it into the wild. And again you wonder if there are other more efficient or creative ways to ask for feedback.

So that’s how you landed here. Many companies struggle with how to ask for website feedback just like you, and the solution varies. You can send more surveys, use new tools, or try to design feedback questions differently. All these are covered in this article.

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Digital engagement trends for web design in 2021

Getting your customers and website visitors engaged with your product is a tall order. Did you ever think “if only we pull this product lever, they’ll start doing what we want”, only to find out you overdid it? Happens all the time, and we’ve got some furiously funny customer feedback to prove it. This is why nailing digital engagement for web and app design is crucial for more happy customers and visitors.

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