Virtual CX Summit

12 Easy-to-apply Tips To Boost Customer Feedback Response Rate

Are you having a hard time scaling your customer feedback response rate? You’re not alone.

Getting customers to respond to feedback requests is a challenge for businesses of all stripes. According to Customer Experience Magazine, only 1 out of every 26 disgruntled customers will take the time to provide you with feedback. The rest will simply take their business somewhere else. 

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7 Usersnap Collaboration Tips to Manage Customer Feedback Loops with a Visual Twist + Most Requested Feature Release!

Rejoice, do a celebration dance, insert high-five emojis… visual customer feedback just entered a new league with the Attachment feature.

Don’t stop at collecting feedback, manage it like a pro

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The Only Comparison List of Best Customer Feedback Tools You Need

Did you know that 73% of consumers state that customer experience is a crucial factor for determining whether to do business with a company or not?

Additionally, 84% of companies that actively work on improving the customer experience they provide see increased revenue as a result of their efforts.

This makes it crucial that you work on improving your product or service, as well as providing a better experience for your customers.

To be able to do this, you need to know how customers feel about your product and the service you provide, as well as find out what you could do to improve.

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8 Client Collaboration Tools for Web Development & Design Agencies

Running a web development agency, business owners cannot exist independently of their clients, client collaboration. Effective two-way communication between clients and managers, designers and web developers is a crucial process that can make-or-break the company’s success. 

A common way to improve efficiency across the business is by creating systems. Collaboration software is the ideal system that helps clients and web agencies to communicate, collaborate, share files and solve various issues on the fly.

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How To Elevate Your Online Customer Service With Screenshots And Annotations

72% of customers blame poor customer service as the reason for having to explain their issue multiple times.

But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. They are often the ones who do not describe their problems accurately and can waste your time.

So, how can you overcome miscommunication and improve efficiency? How do you shorten the tedious back-and-forth cycle in clarifying technical issues?

This article has got you covered.

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25 Tools for Website Feedback Button and How to Set It Up

Getting user feedback is key to SaaS product growth (or any company’s growth, for that matter.)

And a seemingly small thing like placing a user feedback button on your website or in your app can go a long way for your product.

Placed strategically, easy to spot, and asking the right question, it can help you improve your product roadmap and customer service.

Let’s look at some of the tools you can use to create the best feedback button for your website and application.

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How Google Conducts User Research to Ensure Customer Loyalty

Google’s tech alone didn’t build them into a top company, User Research matters too!

Creatively exploring market preferences is critical for success. Google first gained an initial foothold and held onto it through such evaluations. Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result.

Imagine, for a moment, Google was a condominium with over two billion residents. Do these residents want identical floor plans, fixtures, etc? Definitely not!

Instead, research first helped Google emphasize user personalization. Critical for their expansion, doing so also established current tech trends.

Keep reading for info on Google’s current user research. We will cover study templates, focuses, and trajectory among other facets.

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How to collect feedback & track bugs with the new Jira Experience!

In 2002 the software world looked quite different.

Bugzilla was the main bug tracking tool available, and a small company named Atlassian just launched its software, named Jira.

Jira, in reference to Gojira (Japanese for Godzilla), was intended to be a modern alternative to the market leader Bugzilla. Fast forward to 2018: Jira is used by more than 75,000 customers globally, who use JIRA for their entire software development lifecycle.

While all sorts of department and teams use Jira, its core use case is still its issue tracking and ticketing functionality.

And with this article, we show you how to collect feedback from colleagues, and track bugs with Jira more effectively.
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Introducing Bulk Editing – a Fast, New Way to Manage Feedback

If you are like me you would rather try to balance a laptop, coffee mug, charger, mouse, and your notes all at once rather than walking from your desk to the conference room twice.

A similar dynamic is at work when it comes to managing feedback or planning and tracking software development processes. You want to easily prioritize and assign a task and if possible – tackle multiple tasks at once.

That’s where our new feature comes in: Bulk Editing. Bulk Editing is a fast, flexible new way for you and your team to collaborate, manage, and organize internal or external feedback.

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Improving the UX of Progress Indicators and Feedback Notifications

Visibility of system status is one of the most important rules of UI/UX design. The goal behind this rule is pretty obvious — to minimize user tension you should provide feedback to the user about what is happening with the app within a reasonable amount of time. Don’t keep the users guessing — tell the user what’s happening. And one of the most common forms of such feedback is a progress indicator.

In this article, we’ll give you an overview of the main types of progress indicators and the use cases for them.

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