Getting user feedback is key to SaaS product growth (or any company’s growth, for that matter.)
And a seemingly small thing like placing a user feedback button on your website or in your app can go a long way for your product.
Placed strategically, easy to spot, and asking the right question, it can help you improve your product roadmap and customer service.
Let’s look at some of the tools you can use to create the best feedback button for your website and application.
Google’s tech alone didn’t build them into a top company, User Research matters too!
Creatively exploring market preferences is critical for success. Google first gained an initial foothold and held onto it through such evaluations. Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result.
Imagine, for a moment, Google was a condominium with over two billion residents. Do these residents want identical floor plans, fixtures, etc? Definitely not!
Instead, research first helped Google emphasize user personalization. Critical for their expansion, doing so also established current tech trends.
Keep reading for info on Google’s current user research. We will cover study templates, focuses, and trajectory among other facets.
In 2002 the software world looked quite different.
Bugzilla was the main bug tracking tool available, and a small company named Atlassian just launched its software, named Jira.
Jira, in reference to Gojira (Japanese for Godzilla), was intended to be a modern alternative to the market leader Bugzilla. Fast forward to 2018: Jira is used by more than 75,000 customers globally, who use JIRA for their entire software development lifecycle.
While all sorts of department and teams use Jira, its core use case is still its issue tracking and ticketing functionality.
And with this article, we show you how to collect feedback from colleagues, and track bugs with Jira more effectively.
If you are like me you would rather try to balance a laptop, coffee mug, charger, mouse, and your notes all at once rather than walking from your desk to the conference room twice.
A similar dynamic is at work when it comes to managing feedback or planning and tracking software development processes. You want to easily prioritize and assign a task and if possible – tackle multiple tasks at once.
That’s where our new feature comes in: Bulk Editing. Bulk Editing is a fast, flexible new way for you and your team to collaborate, manage, and organize internal or external feedback.
There’s a ton of great content out there on how to onboard new users, how to treat them well, and how to make sure that they understand your product, its benefits, and become paying customers.
However, there’s less information available on how you should treat your users who want to end the relationship with you.
We at Usersnap looked into the topic of user offboarding and provide you with the following essentials for how to end relationships with your customers and users.
Imagine this. The web designer of your team has spent the last week working on design drafts for a new website of yours. She perfectly highlighted user stories and designed all possible user interactions on that particular site.
She presents the design drafts and user stories to the team. And her design presentation ends with a simple: “And guys, what do you think?”.
User feedback and testing probably isn’t a high priority for you when working on your new landing page or web application. But it’s something you should take into consideration before heading in the wrong direction with your newly launched landing page.
Collecting & managing feedback or user complaints on website issues doesn’t always require the use of a large bug tracking or feedback system. For many (especially) small- and medium-sized companies, on-site feedback widgets are sufficient.
So stop being lazy with ad-hoc feedback from colleagues and customers.
Working on new design drafts and website prototypes take a lot of patience and knowledge. When you consider the feedback part of the process it takes even longer.
Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Well, managed? I guess managing feedback through all these channels is barely possible. But here’s the good news.
We are going to show you how to set up your design- & feedback workflow for making feedback from colleagues and customers actionable and manageable again.