Build better products with Customer Feedback

Make the voice of the customers the fuel to drive your product decisions with Usersnap.

Visual feedback helps your QA processcollect feedback
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Test some of our customer feedback widgets

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Feedback menu

Allow customers to browse and choose from a menu of various feedback projects. Link your service chat and documentation with a simple configuration.

Try it right now  ⟶
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Customer satisfaction

Customer satisfaction surveys help you measure experiences with star or smiley ratings and determine how to best improve your products and service.

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NPS Rater

Know if people would recommend your product, and follow up with open-ended questions to find out why.


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Feedback options

Guide users to give feedback, how they want. Users and customers can rate their experience, report bugs, and contact support from the same feedback button.

Come check out our ultimate guide to customer feedback for even more info!

Read more ⟶
feedback menu
meta data of Usersnap feedback
Screenshots & Screen Recordings

See it, fix it.

Your users can send in annotated screenshots or screen recordings directly in your web app or website. Metadata such as URL, device, browser info and javascript errors are included.

One click to a free trial ⟶
Statistics

Get Ratings & Qualitative Feedback

Use NPS, CSAT, CES and binary rating systems to measure customer happiness. Follow up with a dynamic open-ended question to understand "why" customers think this way.

  • Measure Customer Satisfaction
  • Get a customer health score
  • Streamlined feedback process
  • Resolve issues and ship faster
rating options Usersnap
customer satisfaction
trigger-based

Increase Customer Engagement

Flexible triggers allowing you to ask feedback at the right moment will boost response rate. Customize the widget to fit your branding and theme.

Sign up for free ⟶
Closing the loop

Respond to Feedback Easily

Close the feedback loop by replying to customers or other actions directly in the feedback inbox. Less hassle on management, more time for growth.

Try it out  ⟶
Usersnap dashboard
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Statistics

Gain Insights to Highlights & Trends

Relevant statistics for you to quickly grasp customers' needs and evaluate your efforts. Knowing when and how to change will lead you to success.

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Integrations

Integrate with your favourite tools

Usersnap works with over two thousand apps and solutions your team uses daily. Collect feedback across the entire product development lifecycle.

See all integrations ⟶
product that can be integrated

Canva’s case study

Challenges

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Communicating visual matters with users
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Unsolicited customer feedback sources.
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Streamlining internal bug tracking with efficiency

“Usersnap allows us to get feedback more often and more precise ever since we adopted it. This really helps us to iterate faster on our design community's needs.”

Joscha Feth, Engineer

Results

215% increase
in customer feedback submission
Improved efficiency
by streamlining and automating tickets.
Raised customer satisfaction
by allowing for in-app feedback.
Check out all of our customer stories ⟶

Get started now. It’s easy as ...

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Signup for a free account
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You’ll get access to all features for 15 days. No credit card required, no complicated onboarding, you are the master of customer feedback.

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Install the Usersnap snippet on your website or app in just a few minutes so you can launch the widget and configure the display rules.

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Configure your feedback collector, invite your team members, connect Usersnap to your favourite integration, and done!

Build better products
with customer feedback

15-day free trial. No credit card.

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