#1 Customer Feedback Solution

Build better products with Customer Feedback

Make the voice of your customers the fuel that drives product decisions with Usersnap.

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customer feedback is awesome
customer feedback is awesome

Try some of our feedback widgets

Bug reporting and traacking

Visual bug reporting

Offer screen capturing, annotation and voice recording tools for users to explain and submit issues easily and accurately.

NPS for website, in-app and emails

Net promoter score survey
for website, in-app & email

Enhance your retention strategy by tracking customer happiness. Improve response rates to NPS with omnichannel distribution.

SaaS product feature request form

Product feature request

Collect ideas from your daily product users. Empower the user community to vote and discuss on new features and needs.

Beta testing for SaaS and websites

Beta testing widget

Make it easy for beta users to share feedback and capture bugs. Keep them engaged with a welcome note and clear instructions.

Customer feedback button and menu

Feedback & support menu

Guide users to give feedback, get in touch or access your help documentation. Show customers you welcome suggestions.

CSAT customer satisfaction surveys

Customer satisfaction

Use pop-ups for customers to quickly rate their satisfaction levels. Follow-up with a open feedback question on how you can do better.

Short surveys for websites and applications

Website micro survey

Target website visitors with short surveys to learn what they need or why they don’t convert. Take the insights to remove conversion blockers.

Thumbs up/down embedded surveys

Thumbs up/down rater

Let your customers easily interact with your content via embedded rating systems. The easier it is for them to answer, the more answers you will receive. 

SaaS user interview interception widget

User interview invitation

Effectively recruit the right audience for your user research. Intercept your customers to schedule a call or answer a questionnaire.


Collect right-place, right time customer feedback

Send pop-ups with NPS, CSAT, CES or other rating systems to know customer happiness. Follow up with dynamic, open-ended questions to understand why customers think this way.

  • Measure customer satisfaction
  • Multiple choice surveys
  • Send action-based pop-ups
  • Customize the look and feel of widgets
satisfaction rating
feedback menu

Let users send issues and suggestions

Set up a side button with feedback options to collect feature requests, video captures, and screenshots with annotations. Metadata such as URL, device, browser info and javascript errors are included.

One click to a free trial ⟶
tango annie

“Usersnap gives us insights on our users’ pain points, top requests, and use cases. It helps us to prioritize new features, improve product design, and figure out how to best provide overall value for Tango users.”

Annie Ng, Growth, Tango
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Integrate with your favourite tools

Connect Usersnap with over 2,000 solutions, natively and through Zapier. Send customer feedback to designers and developers, or bring everyone together in the Usersnap dashboard.

See all integrations ⟶
closing the loop
Closing the FEEDBACK loop

Respond to customers easily

Reply to customers directly from the feedback inbox, or engage with them on the public board. Tag, assign, and close issues. Less hassle on feedback management, more time for growth.

Check out our ultimate guide to customer feedback for more information!

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Get started now. It’s easy as ...

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Signup for a free account
You’ll get access to all features for 15 days. No credit card required, no complicated onboarding, you are the master of customer feedback.

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Install the Usersnap snippet on your website or app in just a few minutes so you can launch the widget and configure the display rules.

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Configure your feedback collector, invite your team members, connect Usersnap to your favourite integration, and done!

A user feedback solution you can trust

Best Functionality Customer Feedback App
2021 Leader of Customer Feedback App
Best Ease of Use Customer Feedback App
Most Recommended Customer Feedback App
Top 20 Customer Feedback App
High Performer Customer Feedback App 2021 - Usersnap

Build better products
with customer feedback

15-day free trial. No credit card.

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