Make the voice of customers
the fuel to drive your product decisions with Usersnap.
Allow customers to browse and choose from a menu of various feedback projects. Link your service chat and documentation with a simple configuration.
Customer satisfaction surveys help you measure experiences with star or smiley ratings and determine how to best improve your products and service.
Offer like/dislike micro-interactions to understand your customers. The simple polarity selection is proven to have high engagement.
Use NPS, CSAT, CES and binary rating systems to measure customer happiness. Follow up with a dynamic open-ended question to understand "why" customers think this way.
Flexible triggers allowing you to ask feedback at the right moment will boost response rate. Customize the widget to fit your branding and theme.Try it out ⟶
Relevant statistics for you to quickly grasp customers' needs and evaluate your efforts. Knowing when and how to change will lead you to success.Get a demo ⟶
Close the feedback loop by replying to customers or other actions directly in the feedback inbox. Less hassle on management, more time for growth.Try it out ⟶
Enjoy multiple annotation tools to point out the issue on your screenshot.
Give testers an easy way to send in feedback to get more valuable insights.
No more misunderstandings. Use screen recording to show issues.Click to launch widget ⟶
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