Customer feedback survey examples to increase your engagement rates

If you’re sending generic customer feedback surveys, then you are wasting your time. Sorry to be rude. Your company is solving a specific need and problem, and it requires tailored questions and answers to get useful info to improve your organization and operation.

And if you’re sending looong customer surveys, then don’t expect a ton of feedback responses. Customers want your product to help them save time, not produce more work!

That’s why we are introducing mini-surveys. Customizable feedback forms that allow you to collect relevant and valuable product insights. You can send out the feedback survey via website pop-ups and emails to maximize the distribution.

Continue Reading “Customer feedback survey examples to increase your engagement rates”

Feature requests and how a feedback-driven SaaS company handles them

Struggling to figure out how to get more feature requests, evaluate and build them, and let your customers know that they’ve been released?

This is the story of how Christina, a product manager, set up a feature request workflow with a simple button in her product, so she could learn directly from the customers what to build next. That button sent new feature requests to the moon and is responsible for a huge part of the company’s monthly recurring revenue (MRR) growth.

Intrigued?

Continue Reading “Feature requests and how a feedback-driven SaaS company handles them”

Net Promoter Score (NPS): the right way to use it + case study

Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue?

If you’re interested in learning what NPS is about and implementing it into your business – you’re in the right place.

In this guide, we’re going to go over what NPS is, as well as discuss its advantages and challenges. 

Continue Reading “Net Promoter Score (NPS): the right way to use it + case study”

Customer Experience Resources for SaaS: 15 Must-Read/Watch

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed.

As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive.

Continue Reading “Customer Experience Resources for SaaS: 15 Must-Read/Watch”

Will online stores ever beat real ones? + Survey results of what customers think

Ecommerce shopping has grown significantly in 2020, and many companies are questioning if it will replace the need for brick-and-mortar retail. While it’ll never likely get rid of every store on the block, there may be some customer groups and product types that shift online and never look back.

What’s important is figuring out if those are your customers or not. The odds are that many of your customers are spending more online right now than you (or they) expected. It’s a great opportunity for you now.

According to IBM, the COVID-19 pandemic pushed us all five years forward in our shift from physical retail to online shopping. Ecommerce revenue is expected to grow 20% this year while department stores will drop 60%, with many already closing.

Continue Reading “Will online stores ever beat real ones? + Survey results of what customers think”

A guide to using testimonials and customer feedback in marketing emails + example templates

As per a report, “People are 270% more likely to purchase a product with five reviews than one with no reviews.” Crazy, right? That’s how crucial testimonials have become in a customer journey. 

With enhanced access to data and information, customers are becoming more aware of the products and services they are about to pay or are already paying for. Customer testimonials have become a big deal to establish that ‘trust factor’ due to the ‘unbiased quotient’ and being the first-hand experience of a user who has already made a purchase.

Continue Reading “A guide to using testimonials and customer feedback in marketing emails + example templates”

[Webinar] Breaking department silos to build great Customer Experience

Are your CX efforts not showing impact? Is your team working on customer journeys alone? Oh-uh.

Great customer experience can not be built by single departments, teams need to learn how to collaborate on CX initiatives together. We brought on 3 department leaders from 3 highly customer-centric organizations to talk in this panel.

Continue Reading “[Webinar] Breaking department silos to build great Customer Experience”

The State of Customer Experience Report in 2021 – CX statistics to help you move in the right direction

It’s been 2 years since we at Usersnap started developing a software solution for collecting Customer Feedback and for measuring Customer Experience. We must say – it’s been such an exhilarating journey so far! 

For research purposes, we talked to many experts, interviewed a large number of potential customers, and even built a community! We learned a lot and shared our findings on our blog through stories and ebooks

However, what we have for you today is very special. We reached out to 100+ digital companies and compiled the statistics to provide insights into the State of Customer Experience.

Continue Reading “The State of Customer Experience Report in 2021 – CX statistics to help you move in the right direction”

Track feature requests & read customer feedback on Slack: what we do at Usersnap

Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. You want to know the needs and new ideas from your customers. So you love hopping onto different pages to hunt them down, hitting F5 to refresh the list every hour. I’m only kidding.

We at Usersnap believe the voice of customers should be the driver of product development. And our Slack integration 2.0 allows you to track customer requests timely in a streamlined fashion. 

Continue Reading “Track feature requests & read customer feedback on Slack: what we do at Usersnap”