Best 36 Customer Feedback Tools To Try in 2024

Did you know that 73% of consumers state that customer experience is a crucial factor for determining whether to do business with a company or not?

Additionally, 84% of companies that actively work on improving the customer experience using customer feedback tools see increased revenue as a result of their efforts.

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Iterative Product Development Process With Examples

It is September 23, 1999.

A day marked by a mix of anticipation and apprehension in the world of space exploration. NASA’s robotic space probe, launched to study Mars’ atmosphere and climate, is set to enter orbit around the Red Planet. 

The Mars Climate Orbiter mission, costing $327.6 million, would help gain a significant step in our understanding of Mars.

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Collecting feedback using 1 to 5 rating scale surveys

Ever wondered why the humble 1 to 5 rating point scale is the secret weapon of Product Managers (PMs)?

Marty Cagan, in his book “Inspired: How To Create Products Customers Love”, mentions the use of customer surveys as a tool for understanding customer needs and preferences.

Its beauty lies in its universal appeal—whether you’re navigating the digital realm or the tangible world, the 1 to 5 scale speaks a language everyone understands.

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Exit Surveys: Questions To Ask For Churn Reduction

Why isn’t every SaaS business carrying exit surveys when their users cancel?

Whether you call them cancellation surveys, churn surveys, or exit surveys, these are simple tools anyone can use. When used well they will cut your churn, improve user experience, and increase the likelihood that ex-users become customers again in the future. 

In the course of this blog, we’ll explain what exit surveys are, why they matter, what the best questions to ask are, ways to cut churn using exit surveys, and how to put one together for yourself.

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Best 15+6 UAT testing tools (2024)

User Acceptance Testing (UAT) is important for more agile software development teams.

It’s the last stage in the software development life cycle, and it ensures every product meets the requirements and designations of the users.

However, as pivotal as it is, it’s frequently harassed by challenges, underscoring the quintessential role of having adept UAT testing tools.

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Ways To Elevate Your Next New Feature Announcement (Included Examples)

Your team just launched a new feature — Hooray!

Customers will now come running to use it! 

Well, maybe. Did you tell customers about the new feature? 

A common problem teams face is forgetting about the value of communication with their customers and prospects when new features are being released. 

Customers want to know or may need a polite nudge, to engage with your product, but new features are a great way to pull them back in. 

Even if customers use your product daily, they are focused on their jobs, not when new features are released, so it’s important to set expectations on when they will receive new things. 

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How To Use Jira Product Discovery in 4 Steps

With an outcome-based discovery approach, Jira Product Discovery (JPD) equips teams to prioritize topics that deliver tangible value, ensuring that they are not just ticking off items on a to-do list but truly contributing to the product’s success. 

Unlike Jira Software, which is adept at tracking and managing development tasks, JPD fosters stakeholder alignment and strategic planning.

This capability is pivotal in averting the “feature factory” phenomenon; as Tanguy Crusson, Head of JPD, says, “Roadmaps should focus on why and not just what and when.”

For those new to the platform, we want to offer our real example of using Jira Product Discovery over the past quarters as guidance on maximizing the benefits of this powerful tool.

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What is the CIRCLES method? Examples and Alternatives from Senior PM

Imagine stepping into the world of product management with a product vision, secret formula and one particular feature that the industry’s luminaries use to transform raw ideas into gold consistently.

That formula exists, and it’s called the CIRCLES method.

Ready to see your ideas soar? Let’s unravel the magic of CIRCLES together.

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