Close-Ended Questions – How to Get Quality Insights for Your Customer Feedback

Learning about your customers’ needs is sometimes like being a 1-person paddle boat upstream. Particularly when you don’t have the right tools or questions, it’s a lot of effort just to understand them, much less to execute on what you can learn. When you need to get a large amount of data quickly and easily, one of the best approaches to gather customer feedback data is using closed-ended questions. They’re a great way to conduct survey research effectively with a large audience, and help to avoid tiring your customers.

In this article we’ll explain the difference between close-ended & open-ended questions, and we’ve compiled the ultimate list of sample questions.

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HubSpot Integrations: How to Power Up Your CRM As a SaaS!

You want to be competitive within your SaaS industry, no doubt. In order to accomplish this though, you have to level up your customer data platform like Hubspot. Using HubSpot integrations enriches the data and information you have about your customers, and can help you grow your SaaS business massively.

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How To Capture Video From Websites And Leverage It For Your SaaS Business

If you’re searching for a tool to capture video from website to improve your support process, then most likely this is how your users typically send a question/complaint:

They find your “support@email” and write something vague, like: “My page loads funny and slow.”

You ask for more details; they reply back a few days. After 3 or 4 back-and-forths, the culprit turns out to be nothing more than the customer’s buggy add-on.

Next you create an issue on Jira for a developer. And finally, you record a Loom video to demonstrate the solution for the customer.

Gosh, there’s got to be a better way to simplify customer feedback and support … and there is! Usersnap allows your customers to capture videos as bug reports or feedback directly on your website or web application. Show tech issues by screen recording and voice feedback, instead of writing inaccurate explanations.

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SaaS growth in 2022: Why tracking competitive advantage will NOT yield marketing leadership

Competitive analysis of current market offerings absolutely helps your SaaS company. However it isn’t the only thing, and perhaps a quite overrated approach to achieving SaaS growth. Not only is tracking the competition daunting, it doesn’t ensure the product chiseled and shaped will be used by YOUR user base. 

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The Only Comparison List of Best Customer Feedback Tools You Need

Did you know that 73% of consumers state that customer experience is a crucial factor for determining whether to do business with a company or not? Additionally, 84% of companies that actively work on improving the customer experience using customer feedback tools see increased revenue as a result of their efforts.

This is where a customer feedback tool can help.

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15 Proven Product Survey Questions to Get the Best Insights in 2022

If you think you have a really great product, the success metrics shouldn’t lie: product usage up, churn down, more happy customers, increased MRR. Sounds easy on paper (or desktop), right? If you struggle knowing how great your product is, maybe product survey questions (and this article) can help.

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25 Tools for Website, Mobile, and In-Product Feedback Widgets

Have you ever heard of a SaaS company that can say they have personally interacted with up to 50% of their users? Well, we at Usersnap have been able to do that with a simple feedback widget!

More than half of our customers have sent us feedback through our feedback widget. Our power users even send 2-5 feedback without any prompt every quarter!

In this article, you will learn about the website widgets that can be easily added to your web or mobile applications, as well as the best practices for feedback button UX.

For a SaaS product to grow and stay relevant (or any company’s growth, for that matter), you need to have a constant stream of customer feedback on the website and in-app. However, it’s way easier said than done. We will share how you can set up interactive widgets on websites and how to increase engagement for feedback sections on websites. By the end of this read, you will be ready to create a feedback button with a template.

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The Best 7 Typeform Alternatives for SaaS Companies Today

You know you need insights from users of your product, but aren’t quite sure how to do it. Does that sound like a familiar challenge? Luckily, you aren’t alone. Some folks resort to Typeform to help out in getting insights, which isn’t a bad choice at all. However, there are some Typeform alternatives to keep in mind. We know it is hard just collecting customer feedback, but then making decisions out of it becomes even tougher. Recently, we asked our own customers what their struggles were, and getting significantly more customer feedback was the 2nd biggest pain point that Usersnap helps them solve.

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Your ultimate guide to customer feedback: the revenue driver for 84% of digital companies.

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join that 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

So how do you get customer feedback and accelerate growth? There are a lot of details, so let’s give you a quick outline so you can navigate as you please.

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