We our customers

Usersnap is used by some of the most amazing companies worldwide

Just some of the leading companies that use Usersnap: Google trusts Usersnap facebook trusts Usersnap TUI trusts Usersnap Microsoft trusts Usersnap Runtastic trusts Usersnap Onshape trusts Usersnap FastCompany trusts Usersnap Hawaiian Airlines trusts Usersnap Erste bank trusts Usersnap

Case studies

See how Usersnap helps big & small companies improve their business with bug tracking & user feedback.

What our customers say about Usersnap

Behnaz Badazadeh, Senior Interaction Designer at AddThis

Behnaz Babazadeh
Senior Interaction Designer

addthis using usersnap bug tracking

We love how easy it was to install Usersnap in our product. Getting detailed, visual feedback has eliminated confusion and streamlined our QA process so that bugs and design feedback are assigned to the right person. We even created a Slack channel so the whole team can follow feedback without filling up our inboxes.

franz tretter runtastic

Franz Tretter
Product Manager Web

runtastic franz tretter case study

As a company with a wide range of apps & services we rely on tools like Usersnap to make our feedback workflow better.

On the one side, Usersnap enables our users to easily submit feedback. On the other side, we gather a lot of in-depth information, such as technical data, screenshots and device information with the Usersnap feedback widget.

The easy-to-use tools from Usersnap were the main reason that we choose to roll out Usersnap in our globally operating company.

What others say about Usersnap on Twitter

What other customers say about Usersnap

yunchi luo compass

Yunchi Luo
Tech Lead at

compass.com bug tracking tool

Usersnap has significantly reduced our response time to fixing bugs, while its integration with Desk makes managing feedback from our users easier, too. Consider the Compass engineering team impressed.

Karl höllriegl austrian

Karl Höllriegl

austrian feedback & bug tracking tool

We use the Usersnap feedback widget for our internal web development projects. It helps us to collaborate more effectively on new features and landing pages. With it's screenshot feature, we and the developers are able to communicate change requests or features in an easy way. Our team loves it.

enzo pietzsch

Enzo Pietzsch
QA & Usability Engineer

enzo jimdo bug tracking tool

The worst bug report is the one which hasn't been filed.

I see two major reasons for not reporting issues: The cost of switching the system (e.g. to an issue tracker or email client) and the hassle of describing the problem coherently.

Usersnap deals with both. Reporting an issue is just one click away and the combination of a screenshot in addition to highly relevant metadata makes reproducing a bug a breeze.

jörg sutara paymill

Jörg Sutara
Managing Director

paymill bug tracking & feedback tool

If you want to speed up your development cycle, I can recommend Usersnap.

Having a feedback tool in place which delivers understandable feedback and bug reports is priceless. And: the customer service is fast and excellent. Kudos!

Sabine Wahl

Sabine Wahl

ximes feedback tool usersnap

Around 40% of all bugs reported for our ExtJS application TISBoard are related to specific behaviours of different browsers.

Usersnap delivers exactly the information we need to get sufficient information to reproduce every issue easily.

Stephen Sinclair

Stephen Sinclair
Web Developer

asitemade4u feedback tool

The response with my current clients has been overwhelming!

I particularly appreciate your connection with Asana which is my main project management system.

Andre LeFort

Andre LeFort

tbk creative bug tracking tool

Usersnap has completely revolutionized how we do user feedback and quality assurance testing. Our process used to be painful, inconsistent and too often we'd be left guessing what the issue really was. Now we don't guess at all. We get all the browser vitals, a nice screenshot and a contact email address to follow-up with.

To sum it all up, I finally sat down on my couch one evening and did some Quality Assurance testing from my iPad, because it was so dead simple. I would never have dreamed doing that in the past, the reporting and email and screenshoting alone would have driven me insane.

Our entire team loves Usersnap, we can't imagine doing testing without it ever again!

Luke Anear

Luke Anear
Managing Director

safety culture usersnap

We are impressed with how many people are using the feedback option from Usersnap.

The response has been excellent and the additional information that comes with each request really helps us get to the cause of the issue very quickly. Well done!

Robert Klausner

Robert Klausner
Head of IT

frischeis usersnap

We use Usersnap for our e-commerce platform veneerworld.com. Collecting feedback is simple and we get invaluable insights from our customers.

We also use it to collect ideas - the immediate possibility to place notes is very helpful for this.

Max Antonov

Max Antonov
Head of Product

nextcommerce using usersnap

Usersnap allowed us to start capturing users' feedback quickly and simply, with minimum effort required from our product and tech teams.

We started receiving the feedback as soon as we installed the Usersnap widget on Get Price. This helps us to better align with our users' needs and feel confident that we are focusing our efforts where they really matter.

Chris Reddick

Chris Reddick

Clarity project usersnap

Usersnap has taken the hassle out of Quality Assurance for our Clients.

It makes it easier to get very accurate feedback and effectively decrease our overhead in the QA process by an estimated 20-30%.

Mathias Frey

Mathias Frey
Head of Development

mathias frey usersnap

With Usersnap's visual feedback tool we managed to get rid of two thirds of endless meetings, unhelpful problem descriptions and confusing mail communication.

This means more time for doing the actual work and thus a better product. Clients like it, developers love it.

Arnin Wahls

Arnim Wahls
Founder and CEO

firstbird using usersnap

We definitely ask our beta testers to use the feedback button, and also gather feedback from external test panels.

Most users have no idea about coding and don’t speak tech. I’m more comfortable with sending a screenshot with a note attached!

Matt Edwards College

Matt Edwards

cliftoncollege usersnap

As a leading UK Public Boarding School, we faced many challenges when delivering a new industry leading website for prospective parents, including managing a large number of highly invested stakeholders.

In the initial stages of a soft launch we used Usersnap to help with bug and content management to ensure that the academic staff had an easy and quick way of reporting issues with functionality and content.

The staff loved the tool, and praised it for its simplicity and wide range of features.

As the site went live we also realised that the tool could be re-purposed to help us manage content updates from the academic stakeholders, who could use it to update their pages and show us exactly how and what to change without having to come and see us and show us on screen. It has already saved us a huge amount of time, not only from not having to train the staff in a complex CMS, but also in face to face meetings about a small page edit. In short, it's well worth the monthly subscription!

Mike Ugino

Mike Ugino

sellbrite using usersnap

Usersnap gives us insight into both platform performance and user behavior that money couldn't buy, through an interface our customers love to use. The fact that it integrates seamlessly with Zendesk makes it truly effortless to manage.

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