#1 Customer feedback software for growing SaaS companies

Build customer-centric products with actionable customer feedback: screen captures, surveys and feature requests.

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customer feedback on web applicationUsersnap customer feedback tool for in-app feedback ratings and screen captures
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Certain about your users' needs


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CCPA compliant

Solutions tailored for product managers, developers, UX researchers, designers & CX managers

Make it easy for users

Click, screenshot, send. That's how easy it is for any user to send in-app visual feedback. Pin comments on the screenshots directly. Metadata such as URL, browser info and console logs are captured automatically.

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Validate customer needs

Get more feedback responses with mini-surveys. Target by URL, customer behaviours or specific email lists. Understand what and how you can improve to meet customer expectations. Trend reports readily available.

Find out from this guide how customer feedback can be the revenue driver for your company today.

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Designed for product managers, customer success teams, web project owners & developers


Integrate with your favorite tools

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Integrate with your favorite tools

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Streamline issues & suggestions

Prioritizing feedback is much easier when you can group, upvote and assign all in one dashboard. Shorten QA time and build critical features to stay competitive.

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Back decisions with evidence

Gain confidence in product roadmap planning by referencing customer feedback and request trends. Share the feedback with your team via 30+ integrations, such as Jira, Azure DevOps, Slack and Zendesk.

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Know what customers want.

Collect customer feedback for free. No credit card.

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