You build great digital products.

We help you capture feedback, track issues, and provide support.

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Usersnap Track


Track issues and bugs
Usersnap Track is our developer solution for internal collaboration. Visual communication makes it easy to track issues and reports bugs directly in your browser.

Product management
Stay organized and manage suggestions, feedback and change requests.

Collaborate on new ideas
Screens can be annotated directly in the browser, making idea exchange simple and fun!

Learn more about Usersnap Track.


Try Usersnap Track for free!
bug tracking
Usersnap Chat

Usersnap Chat

In-app conversations
We are proud to offer you the first conversational feedback tool, allowing you to chat with your customers and to ask them for feedback. Get helpful insights from your users and experience what they care about. All from the comfort of your chair.

Provide solutions, not just support
Provide help directly on your website or inside your product. Usersnap Chat allows you to communicate visually. There's no better way to get actionable feedback.

Collaborate with your team
Assign customer conversations to your colleagues and deliver them to the right person within seconds.

Learn more about Usersnap Chat.


Get started with Usersnap Chat!
customer feedback


Qualitative Feedback = Better product decisions
Product decisions are often based on lucky guesses or gut feeling. Getting qualitative feedback from your users helps you to evaluate ideas and make smarter decisions for scalable success.

NPS, CES, CSAT
Customers love to be heard. Combine qualitative and quantitative feedback from users and testers at every product stage to make sure that your next product iteration is based on a solid foundation.

Making feedback processes easier
Our feedback process is incredibly easy. With visual communication and a fully customizable widget, we make feedback fun for everyone.

Learn more about Usersnap Feedback.


Request a demo!

customer feedback solution

Some of our happy customers

We are happy to have the most amazing companies worldwide using our products. Every day.

Behnaz Babazadeh AddThis

Behnaz Babazadeh

Yunchi Luo Compass

Yunchi Luo

Franz Tretter Runtastic

Franz Tretter

Alex Band Ripe NCC

Alex Band

Karl Höllriegl Austrian

Karl Höllriegl

rachel panush executionists

Rachel Panush

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