Best 16+1 Usability Testing Tools 2024

Best Usability testing tools

For Product Managers and Developers, selecting the right, usability testing platform and tool isn’t just a task; it’s a crucial step in shaping your product’s success.

Imagine this: you’re crafting an experience meant to resonate with users, but if your tool needs to capture their behavior, preferences, and pain points effectively, you might be steering in the dark. 

A misstep could lead to design choices that don’t align with your user’s needs, resulting in a less-than-ideal user experience. The market offers a variety of usability testing tools, each varying in price, features, and research methods. 

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This diversity means there’s a tool that’s just right for your specific needs – one that can offer clear insights into user interaction with your product.

The key is to find that perfect match, ensuring your design decisions are informed and effective.

Types of usability tests

Choosing the right testing tool is essential. It must match your team’s testing approach. Remember, there are many different usability testing methods and tools of various types, quantitative and qualitative, each offering unique insights.

You also have moderated tests for guided feedback and unmoderated for natural user interaction. Plus, consider whether you’ll test remotely or in person.

Each type demands a specialized tools tool that fits its specific needs.

Selecting the appropriate usability testing tools ensures your testing process is as practical and insightful as possible.

Usability tests come in various forms, each serving different purposes and conducted at different stages of product development. Here are some common types:

  1. Moderated Usability Testing: This type of testing is conducted with a moderator present, who guides participants through predefined tasks while observing their interactions with the product. This allows for real-time feedback and probing.
  2. Unmoderated Remote Usability Testing: Participants complete tasks remotely without a moderator. This method offers flexibility and scalability but may need more in-depth insights due to the absence of real-time probing.
  3. Think-Aloud Testing: Participants verbalize their thoughts and actions as they interact with the product. This provides valuable insight into their decision-making process and pain points.
  4. A/B Testing: Also known as split testing, this involves comparing two versions of a design or feature to determine which performs better in terms of user engagement or other metrics.
  5. Prototype Testing: Testing early versions of a product or feature to gather feedback before investing further resources in development. Prototypes can range from low-fidelity sketches to high-fidelity interactive mockups.
  6. Comparative Usability Testing: Comparing the usability of different products or versions to identify strengths, weaknesses, and areas for improvement.
  7. Accessibility Testing: Evaluating the usability of a product for users with disabilities to ensure it complies with accessibility standards and provides an inclusive user experience.
  8. Benchmark Testing: Establishing a baseline for usability metrics by testing existing products or competitors’ products. This helps set goals for improvement and measure progress over time.
  9. Heuristic Evaluation: Experts evaluate a product against a set of usability principles or heuristics to identify potential usability issues.
  10. Clickstream Analysis: Analyzing user behavior by tracking their interactions with the product, such as clicks, scrolls, and navigation paths, to understand how they engage with it.

Each type of usability test has its advantages and limitations, and the choice of method depends on factors such as user research platform, the stage of product development, available resources, and research goals.

Best tools for usability testing in 2024

1. Usersnap 


Usersnap stands out for its visual feedback, bug tracking, and project collaboration features.

These features make it ideal for teams focusing on iterative product improvements. Its robust integrations like Jira or Azure DevOps enhance team workflows.

Usersnap excels at collecting user feedback for usability testing, which is critical for assessing visual elements and interface usability. This tool is handy for teams conducting iterative testing and seeking immediate user responses.

With a 15-day free trial, it’s an accessible option for teams eager to improve their product’s user experience.

Usersnap also offers the advantage of a user-friendly interface, making it easy for testers or product managers to navigate and provide feedback efficiently. Its ability to capture screenshots and annotate them directly helps pinpoint specific areas of concern in the design. 

This level of detailed benefits teams need to identify and address usability issues quickly. Moreover, the tool’s capacity to integrate feedback into existing project management/product develepoment platforms streamlines the process of transforming user insights into actionable improvements.

2. Maze

Maze for usability

Maze is a dynamic tool suited for continuous product discovery and development teams. Its standout features include prototype testing and live website analysis. This tool is particularly effective for teams needing to test design prototypes before full-scale development or wanting to understand user behavior on live websites. 

Maze offers a practical approach for gathering actionable user insights quickly and efficiently, making it invaluable for iterative design processes. With a free plan and affordable options starting at $99/month, Maze is a cost-effective solution for teams dedicated to refining user experience through regular testing.

3. Lookback


Lookback offers a unique edge in usability testing with features like screen recording, collaborative insights, and live sharing. It’s ideal for teams that prioritize real-time user feedback during testing sessions. The screen recording function is useful for observing how users interact with a product, capturing every click and scroll. 

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Teams can collaborate and share insights live, allowing immediate discussion and decision-making. This makes Lookback a go-to for teams conducting in-depth, and qualitative data and usability studies. With a generous 60-day trial and team plans beginning at $149/month, Lookback is a valuable tool for in-depth user experience analysis.

4. UserTesting


UserTesting stands out among usability testing tools for its versatility. It offers both moderated and unmoderated testing, as well as prototype testing. This makes it an excellent fit for teams that need flexibility in their testing approach. 

Moderated testing is ideal for in-depth remote user testing and feedback on specific aspects, while unmoderated remote testing suits broader, more natural user experiences.

For early design stages, prototype user testing software provides valuable insights. Although its pricing is custom, starting at around $15,000 per seat per year, UserTesting’s comprehensive features make it a worthy investment for teams committed to thorough usability testing.

5. Optimal Workshop

optimal workshop

Optimal Workshop is designed for detailed usability analysis, offering features like card sorting, tree testing, and first-click testing. These tools are perfect for teams aiming to understand user navigation and content organization preferences. 

Card sorting helps structure your website or app content intuitively, while tree testing evaluates the findability of topics. First-click testing ensures users start their journey on the right foot. 

With a free plan and more advanced options starting at $208 per user/month, Optimal Workshop is ideal for teams that optimize the user journey through structured testing.

6. UsabilityHub

UsabilityHub, now known as Lyssna, is a powerful tool for teams needing quick, actionable user feedback. Its features include surveys, five-second, first-click, and prototype tests. These tools are ideal for rapidly gauging user reactions and understanding initial impressions, which are critical in the early stages of product design. 

Five-second tests are great for measuring first impressions, while surveys and first-click tests provide deeper insights into user preferences. With accessible and affordable paid plans starting at $75/month, UsabilityHub is an excellent choice for teams looking for fast and effective usability insights.

7. Loop11


Loop11 offers a comprehensive suite for usability testing, with features like A/B testing, prototype testing, and AI-powered summaries. This tool is perfect for teams looking for in-depth analysis and comparing different design versions. A/B testing helps determine which design elements work best, while prototype testing provides early-stage feedback

The AI-powered summaries streamline the analysis process, making it easier to make informed decisions. Loop11, with its 14-day free trial and plans ranging from $199 to $599/month, is ideal for teams seeking a thorough and analytical approach to usability testing.

8. Userfeel

Userfeel offers versatility in usability testing with its sporadic testing, task completion videos, and highlight reels.

It’s geared towards teams needing flexible testing schedules and varied feedback types. Task completion videos are great for understanding user interactions in real time, while highlight reels provide quick insights into crucial usability issues. 

The Userfeel pricing varies based on test length and type, making it a customizable option for teams with diverse usability testing needs.

9. Trymata

Trymata is a versatile tool for testing prototypes, live websites, and mobile apps. Its features help teams understand how users interact across different platforms. The collaboration tools make team discussions and decisions more efficient. 

Trymata is especially useful for teams that work on diverse digital products and must consistently test user experience across all of them. Starting at $333/month, it’s a valuable investment for teams seeking a comprehensive usability testing solution.

10. Hotjar

Hotjar stands out for its visual analysis tools, like heatmaps and screen recording, alongside conversion funnel analysis. These features are perfect for teams wanting to see how users navigate their site or app. 

Heatmaps show where users click most, while screen recordings give a walkthrough of user actions. Conversion funnel analysis helps in understanding where users drop off. With plans starting at $32, Hotjar is an excellent tool for teams focused on improving user engagement and conversion rates.

11. UserZoom

UserZoom offers a unique mix-and-match approach to UX research tools, including a virtual observation room. This flexibility allows teams to tailor their usability testing methods to research needs. The virtual observation room benefits teams conducting remote, in-depth user studies. 

This tool is ideal for those who require a diverse set of tools to gather comprehensive user insights.

While pricing is custom, its adaptability makes it a valuable choice for detailed UX research.

12. Qualaroo


Qualaroo stands out with its in-app feedback collection and AI sentiment analysis. This combination is perfect for teams needing to understand user emotions and reactions within the app environment. 

The AI sentiment analysis adds depth by interpreting user feedback, providing teams with a deeper understanding of user satisfaction and areas for improvement. Custom pricing allows teams to choose features best suited for their specific usability testing needs, making Qualaroo an intelligent choice for nuanced user testing and feedback analysis.

13. GetFeedback


GetFeedback captures in-app feedback, integrates seamlessly with Salesforce, and provides user segmentation. This tool is particularly beneficial for teams looking to understand specific user groups within their app. 

Its integration with Salesforce allows for easy management and analysis of user feedback, making it a top choice for businesses already using Salesforce. Custom pricing ensures teams can tailor the tool to their needs, making GetFeedback an efficient option for targeted user feedback collection.

14. Crazy Egg

Crazy Egg offers a budget-friendly solution for usability testing with features like heatmaps, A/B testing, and session recordings. These tools are excellent for visualizing where users click and how they navigate through a site. 

A/B testing and session recordings provide additional layers of understanding user behavior. Starting at just $24/month, Crazy Egg is an accessible option for teams needing to analyze user interactions without a hefty price tag, making it ideal for small businesses and startups.

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15. Userlytics

Userlytics offers extensive user research capabilities, utilizing a large panel and moderated sessions. It’s perfect for teams needing detailed user insights from a diverse audience. The moderated sessions provide guided feedback, ensuring focused and valuable user responses. 

This tool is handy for in-depth user research tools, and understanding varied user perspectives. With custom pricing, Userlytics is ideal for teams looking for a tailored approach to user research, ensuring comprehensive and specific user feedback.

16. Userbrain


Userbrain is designed for teams requiring ongoing usability testing. It offers recurring tests and prototype testing, coupled with presentation-ready reports. This setup is excellent for continuous product improvement, allowing teams to regularly test and refine their designs. 

Userbrain’s recurring tests are beneficial for tracking user experience over time, ensuring that each product iteration meets user needs. With plans based on usage, Userbrain provides a flexible and efficient solution for teams committed to iterative usability testing and constant refinement.

17. Validately

Validately stands out for its flexibility in offering moderated and unmoderated usability and prototype testing. This makes it a versatile choice for teams seeking diverse user insights. Moderated testing is ideal for in-depth feedback on specific areas, while unmoderated testing offers more natural user responses

Prototype testing with Validately provides early-stage design insights crucial for iterative development. Its custom pricing caters to various project sizes and requirements, making it a suitable option for teams looking for adaptable usability testing solutions.


What is a usability testing tool?

A usability testing tool is software designed to evaluate how people interact with your product. It helps you see where users struggle, what they like, and how they navigate your product. 

What is the usability of assessment tools?

Usability assessment tools measure the effectiveness, efficiency, and satisfaction of a user’s interaction with a product. They gather user feedback and provide critical data that helps improve the product’s design and functionality.

What is QA usability testing?

QA (Quality Assurance) usability testing is a process where testers, often from the QA team, evaluate a product from a user’s perspective. They focus on identifying usability flaws and ensuring the product is user-friendly, reliable, and meets the intended user requirements.

Which testing technique is used for usability testing?

Several techniques are used in usability testing, including task analysis, user interviews, surveys, and observation. The choice of best usability testing technique often depends on the product stage, the nature of the product, and the specific usability aspect being tested.

Making the Right Choice in Usability Testing Tools

Selecting the proper usability testing tools is not just a task; it’s a crucial decision that can significantly impact your product’s success. Each tool we’ve discussed offers unique features that cater to different usability testing platforms, methods and team needs.

The key is to choose a tool that seamlessly aligns quantitative data with your team’s objectives and workflow. If you want the most comprehensive tool, try using Usersnap and then proceed from there.

Please be sure to include your entire product team in this decision-making process, as their insights and perspectives are invaluable. Together, you can identify the tool that best meets your specific requirements for usability testing. 

Remember, the right tool can transform your usability testing process, providing more precise insights and leading to a more user-friendly product.

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