If you are exceeding the page view limit you will be notified and asked to subscribe to a higher plan. No additional costs will arise in this month of exceeding.
If you are exceeding the page view limit you will be notified and asked to subscribe to a higher plan. No additional costs will arise in this month of exceeding.
Basic support includes unlimited service chat and email requests. Premium support includes a dedicated customer success manager, online meetings and optional implementation support.
Basic
Basic
Basic
Premium
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Frequently Asked Questions (FAQs)
What payment options are available for the Usersnap subscription?
What should I do if my organization has no VAT-ID?
What is a team member?
What is a feedback project? What are archived projects?
What is an integration and what 3rd party tools can I use?
Does Usersnap offer customized purchase agreements and terms of service?
Can I try the solution before I buy it?
What do "unlimited reporters" and "unlimited feedback items" mean?
What happens if my website/product produces suddenly more page views?
Do you offer discounts for Non-Profit-Organisations?
Can you tell me more about dashboard, team collaboration, notifications, custom data fields, multi-project inbox?
What is browser error recording? Can you record the console logs?
What is screen recording? Can my users record their screen with a video?
What is the feature customer care replies?
Can you tell me more about the development package with Client-side error logging, export feedback data, full API access?
Can you tell me more about the widget features: Browser extensions, automated metadata, visual annotation methods, mobile website capture?
What's the mobile app for managing feedback?
What's the Routing Menu? Can I offer different widgets to our visitors?
How can I customize the widget to my own brand?
I have some feedback for your product. Where can I share it with you?
Can I book a personal demo?
Do you offer support if I need help?
What if I have a question which is not listed here?