Customer feedback is priceless but ...

Try Usersnap for free. No credit card needed.

3 months off
Basic

Show users you care by giving them a channel to easily send feedback and screen captures.

€9
/month
Start free trial
1 active project (widget or survey)
2 collaborators
Features you can enjoy:
Video and voice recordings from end-users' browser
Annotated screenshots with metadata auto captured
NEW! Microsurveys, NPS, CSAT and more templates
Reply to customers by email through Usersnap’s dashboard
Categorize and filter feedback with labels to identify trends
Flexible pricing to add widgets/surveys and collaborators
Export feedback data to JSON and CSV files
Unlimited incoming feedback! If users want to tell you something, we make sure you hear it.
Startup

More ways to collect customer needs and improve how your team acts on feedback.

€69
/month
Start free trial
5 active projects (widgets or surveys)
10 collaborators
Everything in Basic, plus:
Feedback menu widget to offer multiple feedback & support options
Joint inbox to manage all feedback in one place
Move popular requests to the public upvote board
50+ integrations for seamless external and internal communication
NEW! Close the feedback loop faster with reply templates
Company

Scale engagement and solve user pain points faster. Growing companies adore this!

€129
/month
Start free trial
15 active projects (widgets, surveys)
15 collaborators
Everything in Startup, plus:
HOT! Automatic browser error capturing for easier troubleshooting
Style your own beautiful feedback button, widgets, surveys, menu
Removal of Usersnap branding on widgets, surveys, menu
Tailor “thank you” screen with a friendly message or call-to-action
Archive inactive widgets and surveys while safe keeping your data
Premium

Complete the CX and connect feedback to your custom workflows and analytics.

€249
/month
Start free trial
25 active projects (widgets, surveys)
25 collaborators
Everything in Company, plus:
NEW! Native mobile app surveys for cross-device engagement
NEW! Custom translations to fit each local strategy
Advance screen capturing technologies for protected sites
Webhooks to connect any of your 3rd party solution
Extra admin roles to manage dashboard and edit permissions
Security audit every year to ensure utmost data safety
Basic

Show users you care by giving them a channel to easily send feedback and screen captures.

€19
/month
Start free trial
1 active widget or survey
2 collaborators
Features you can enjoy:
Video and voice recordings from users
Annotated screenshots with metadata
NEW! Microsurveys, NPS, CSAT and more templates.
Logic jumps to send conditional questions
Reply to customers by email through Usersnap’s dashboard
Categorize and filter feedback with labels
Export feedback data to JSON and CSV files
Unlimited incoming feedback! If users want to tell you something, we make sure you hear it.
Startup

Get more ways to understand customer needs and improve how your team acts on feedback.

€99
/month
Start free trial
5 active widget or survey
10 user licences
Everything in Basic, plus:
Feedback menu widget to offer multiple support options
Chain surveys to dive deeper into user needs
Joint inbox to manage all feedback in one place
Move popular requests to the public upvote board
50+ integrations for seamless external and internal communication
NEW! Close the feedback loop faster with reply templates
Unlimited incoming feedback, as always!
Company

Scale your customer engagement and solve user pain points faster. Growing companies adore this plan.

€189
/month
Start free trial
15 active widget or survey
15 team members
Everything in Startup, plus:
Automatic browser error capturing for easier troubleshooting
Style your own beautiful widgets and microsurveys
Removal of Usersnap branding on widgets, surveys, reply-to-customer emails
Tailor feedback submission “thank you” screen with a friendly message or call-to-action links
Space to experiment feedback collection and archive inactive forms
Unlimited incoming feedback, as always!
Premium

Complete the customer experience and connect feedback to your custom workflows and analytics.

€329
/month
Start free trial
25 active widget or survey
25 team members
Everything in Company, plus:
NEW! Native mobile app surveys to improve cross-device engagement
NEW! Custom translations to fit each local strategy
Advance screen capturing technologies for protected sites
Webhooks to connect any solution
Admin roles accessible to manage dashboard visibility and edit permissions
Security audit every year to ensure utmost data safety
Flexible payment methods including bank transfer
Unlimited incoming feedback, as always!
Basic

Show users you care by giving them a channel to easily send feedback and screen captures.

€19
/month
Start free trial
1 active widget or survey
2 collaborators
Features you can enjoy:
Video and voice recordings from end-users' browser
Annotated screenshots with metadata auto captured
NEW! Microsurveys, NPS, CSAT and more templates
Logic jumps to send conditional questions
Reply to customers by email through Usersnap’s dashboard
Categorize and filter feedback with labels to identify trends
Flexible pricing to add widgets/surveys and collaborators
Export feedback data to JSON and CSV files
Unlimited incoming feedback! If users want to tell you something, we make sure you hear it.
Startup

More ways to collect customer needs and improve how your team acts on feedback.

€99
/month
Start free trial
5 active widgets or surveys
10 collaborators
Everything in Basic, plus:
Feedback menu widget to offer multiple feedback & support options
Joint inbox to manage all feedback in one place
Move popular requests to the public upvote board
50+ integrations for seamless external and internal communication
NEW! Close the feedback loop faster with reply templates
Company

Scale your engagement and solve user pain points faster. Growing companies adore this plan!

€189
/month
Start free trial
15 active widgets or surveys
15 collaborators
Everything in Startup, plus:
HOT! Automatic browser error capturing for easier troubleshooting
Style your own beautiful feedback button, widgets, surveys, menu
Removal of Usersnap branding on widgets, surveys, menu
Tailor “thank you” screen with a friendly message or call-to-action links
Archive inactive widgets and surveys while safe keeping your data
Premium

Complete the CX and connect feedback to your custom workflows and analytics.

€329
/month
Start free trial
25 active widgets or surveys
25 collaborators
Everything in Company, plus:
NEW! Native mobile app surveys for cross-device engagement
NEW! Custom translations to fit each local strategy
Advance screen capturing technologies for protected sites
Webhooks to connect any of your 3rd party solution
Extra admin roles to manage dashboard and edit permissions
Security audit every year to ensure utmost data safety

Enterprise plan

We don’t just offer a tool, we can be your partner! Custom and flexible plans to accelerate your voice of customer program.

Top security and support to match your requirements
Single-Sign-On (SAML, OIDC) to centralize authentication point
Full API access to create personalized feedback collection methods
Onboarding session with our product experts to set up your widgets and surveys
Dedicated customer success manager to assist with your goals
Custom terms of service
Let’s chat

Enterprise plan

We don’t just offer a tool, we can be your partner! Custom and
flexible plans to accelerate your voice of customer program.
Let's chat
up to collaborators
up to ∞ active widgets or surveys
up to page views
Flexible payment methods
Custom terms of service
Full REST API access to create personalized feedback collection methods
NEW! Single-Sign-On (SAML, OIDC) to centralize authentication point
Dedicated customer success manager to assist with onboarding and your business goals
Enterprise security infrastructure to match your requirements
Freeze your account
$5   /month
Contact Sales
secure your data
while you are away

LOVED BY TEAMS AT

Happy Usersnap customers

Frequently Asked Questions (FAQs)

Personalized demo on how to use customer feedback software

How can a user feedback software help you build better products?

Schedule a free consultation with one of our experts ⟶

Build better products
with customer feedback

15-day free trial. No credit card.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.