If you are exceeding the page view limit you will be notified and asked to subscribe to a higher plan. No additional costs will arise in this month of exceeding.
If you are exceeding the page view limit you will be notified and asked to subscribe to a higher plan. No additional costs will arise in this month of exceeding.
Basic support includes unlimited service chat and email requests. Premium support includes a dedicated customer success manager, online meetings and optional implementation support.
Basic
Basic
Basic
Premium
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Frequently Asked Questions (FAQs)
What payment options are available for the Usersnap subscription?
What should I do if my organization has no VAT-ID?
What is a team member?
What is a feedback project? What are archived projects?
What is an integration and what 3rd party tools can I use?
Does Usersnap offer customized purchase agreements and terms of service?
Can I try the solution before I buy it?
What do "unlimited reporters" and "unlimited feedback items" mean?
What happens if my website/product produces suddenly more page views?
Do you offer discounts for Non-Profit-Organisations?
Can I book a personal demo?
I have some feedback for your product. Where can I share it with you?
Do you offer support if I need help?
What is browser error recording? Can you record the console logs?
What is the feature customer care replies?
Can you tell me more about dashboard, team collaboration, notifications, custom data fields, multi-project inbox?
Can you tell me more about the development package with Client-side error logging, export feedback data, full API access?
Can you tell me more about the widget features: Browser extensions, automated metadata, visual annotation methods, mobile website capture?
What's the Mobile app for managing feedback?
What's the Routing Menu? Can I offer different widgets to our visitors?
How can I customize the widget to my own brand?
What if I have a question which is not listed here?
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