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User feedback is priceless
We are committed to no credit card, no payment, no 15-day limit free trial. Get insights on your users, see value the platform.
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First 20 feedback items free
Immediately collect feedback, solve user problems, and see impact for your product.
Starter
Run user tests and collect feedback from closed groups to validate your MVP.
€39
/month
Features included:
Usersnap's widgets and surveys have screenshot and screen recording options for users to give feedback visually. Annotation tools and voice recording are available to show & tell issues accurately and easily.
Screen capture widgets
Basic metadata
URL, location, browser info, screen size, etc are automatically captured with the feedback submission.
Integrations
Slack, Jira, Azure DevOps, Linear, Zendesk, and 50+ tools can be integrated with Usersnap to distribute and connect feedback items to your existing workflows.
Announcements
Share product releases as announcement pop-ups or through the changelog. Connect it with the menu widget so that your users always know where to find the info.
Generating project summaries, adding categorization labels, and replying to feedback are new ways Usersnap's AI can help you manage insights at scale.
Usages:
2
You may have 2 widgets or surveys set live at the same time.
active projects
5
seats
You may have 5 team members collaborating in Usersnap's dashboard.
Growth
Drive user engagement and actions with feedback to advance your product.
€89
/month
Features included:
Feedback & support menu
Create a menu widget to offer different types of feedback forms, or link to your support doc and chat.
Conditional questions
Build logic surveys with conditional questions, for example: if answer is X go to Y question.
Reply follow-ups
Reply to the feedback sender from Usersnap's dashboard, your users will receive an email as follow-up. They can continue the thread, and you will get their answer under the same feedback item's activity.
Sentiment sensor (soon)
AI categorizes and detects the user sentiment by positive and negative topics to help you act on urgent matters timely.
Usages:
10
active projects
You may have 10 widgets or surveys set live at the same time.
10
seats
You may have 10 team members collaborating in Usersnap's dashboard.
MOST POPULAR
Professional
Build what truly matters by scaling insights and enhancing ProdOps.
€159
/month
Features included:
Customer request portal
Share the portal in two ways: 1 - collect upvotes and ideas from customers; 2 - allow stakeholders to view the progress of their feedback items.
Error console logs
Javascript errors on the client side console log are recorded automatically for each feedback.
Behavioral targeting
Target by specific product events and user segments to capture the right time and audience for your research.
User identification
See user emails, segments, and application specific attributes along with each feedback. Sort and analyze by context to better solve user problems.
Usages:
20
active projects
You may have 20 widgets or surveys set live at the same time.
20
seats
You may have 20 team members collaborating in Usersnap's dashboard.
Premium
For cross-functional teams to deliver user-centric outcomes.
Starts from
€319
/month
Features included:
Custom branding
Remove "powered by Usersnap" and upload your own logo.
Mobile SDK
Build native feedback forms for mobile apps.
Multi-lingual translations
Activate multiple languages and customize translation strings.
Roles & permissions
Define and manage access and edit controls for team members.
Usages:
50
active projects
You may have 50 widgets or surveys set live at the same time.
50
seats
You may have 50 team members collaborating in Usersnap's dashboard.
Monthly
Yearly Subscription
*Save up to 3 months
What’s included in all plans
Video feedback
Users can record their screen and voice to report their experiences. You can understand the pains and requirements in the clearest way.
30+ Templates
Set up feedback widgets and surveys in minutes with existing templates, which were created with the best practices from our customers.
Flexible form builder
From rating scales, multiple choice questions, check boxes, drop-downs to image fields, all at your disposal to get actionable feedback.
Collaborative workflows
Build Kanban board workflow with custom statuses, set default assignees for each projects, use integrations, or even more possibilities with the REST API.
Fast & personal support
Our support team welcomes questions or onboarding calls, no matter which plan you’ve bought, or if you’re on the free trial!
Browser extensions
Send feedback from any website, even if the widget snippet is not installed. Great for external system feedback consolidation.
Compare plans
Plan details
Starter
For your MVP
Growth
Get decent insights
Professional
Streamline ProdOps
Premium
For multiple teams
Enterprise
Transform product UX
Account usage
Feedback per month
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The monthly number of feedback items you can collect from widgets and surveys, or create in the dashboard or by browser extensions.
50
1000
unlimited
unlimited
unlimited
Feedback storage
The total amount of feedback items you can have in an account.
500
unlimited
unlimited
unlimited
unlimited
Seats for team members
The users that you can invite to access Usersnap's dashboard to manage projects and feedback.
5
10
20
50
up to ∞
Spaces for teams, sites
Spaces are folders for projects to keep teams and sites organized. Each space has an independent API key and installation code, as well as user permission management.
1
1
5
10
up to ∞
Live projects (widget, surveys)
The amount of projects, which can be a widget or survey or portal, that you can set live to run at the same time. Pause the project once you are not collecting feedback anymore.
2
10
20
50
up to ∞
Live announcements
The amount of announcement posts for the changelog.
5
10
20
50
up to ∞
Archive projects
Archive projects to keep your space clean without deleting valuable feedback data.
5
20
40
100
up to ∞
Page views per month
A page view is counted when your widgets, surveys, announcements, portals load on a webpage. The page views limit is the amount of times Usersnap loads on your sites.
100,000
500,000
1,000,000
2,000,000
up to ∞
Role levels for team members
A page view is counted when your widgets, surveys, announcements, portals load on a webpage. The page views limit is the amount of times Usersnap loads on your sites.
None
None
None
3
3
How to collect
Feedback widget, browser extension
Feedback widgets with screen capture tools and flexible form fields. Launch the widgets by a button on your website or use browser extensions.
Micro surveys as pop-ups or embedded forms
In-app and website surveys, target by URL, time on page, exit intent, etc. Or embed the ratings and forms to webpages or emails.
Screenshots with annotations and video feedback
Take screenshots and make annotations directly on websites with the tools of the widget. Or record the screen and audio to exhibit the entire browsing experience.
Alternative native screenshot technology
For sites that blocks content rendering, select the native screen access permission to capture screenshots as the alternative method.
Ratings with conditional questions
Build logic rating surveys with conditional questions, for example if rating is positive then leads to A open-ended question, if rating is negative then leads to B question.
Logic surveys with conditional questions
Build logic surveys with conditional questions, for example answer A leads to C question, answer B leads to D and E questions.
Public board as upvote portal
Public board for feature requests and feedback upvoting and commenting.
Limited board as personal ticketing portal
Public board for feature requests and feedback upvoting and commenting.
Mobile app SDK
Native mobile application feedback forms and surveys. Implement open calls and inline designs with SDK.
Basic user environment metadata
User environment data such as browser, device, OS, URL, etc. are automatically captured and sent to Usersnap.
Pass custom data for user identification
User application data such as email, attributes, segments, etc. can all be passed to Usersnap.
Browser error console logs capture
User-end javascript and network errors are recorded and attached to feedback items in Usersnap.
API access for custom collection solution
User-end javascript and network errors are recorded and attached to feedback items in Usersnap.
How to communicate
Announcement and changelog
In-app announcement widgets to promote new features, and changelog widget or page to view all the announcements.
Feedback menu for streamlining channels
A menu widget to host different feedback options, and connect customer service tools or knowledge base links.
Notification badge for feedback menu
In-app announcement widgets to promote new features, and changelog widget or page to view all the announcements.
Customize button, widget, survey style
No-code design for feedback button position, widget size, fonts, colors, images, etc.
Remove Usersnap branding
Remove "Poweredby Usersnap" on widgets, surveys, emails. And upload your own brand's logo.
Multi-lingual translation widgets
Translate content and questions to more than 2 languages. Fully customize text strings for each language.
AI-assisted Customer follow-ups by email reply
Reply to feedback tickets to get follow-up insights or inform customers on your progress. Users will receive an email and their response will appear in the thread of the original feedback.
Customer follow-ups templates
Reply to feedback tickets to get follow-up insights or inform customers on your progress. Users will receive an email and their response will appear in the thread of the original feedback.
Email automation content customization
Send your users confirmation emails when they submit a feedback so that they know how much you value their insights. Customize the email content to boost user engagement.
Targeting by page, emails, time
Survey audience targeting by emails, attributes, segments, and API events.
Targeting by user behavioral events
Survey audience targeting by emails, attributes, segments, and API events.
Targeting by user segments
Survey audience targeting by emails, attributes, segments, and API events.
Personal guest board to track feedback progress
Board turned to limited view so that users can only see the feedback tickets from themselves. Use this portal for external users to track the status and communication of their tickets.
How to triage
Collaboration dashboard (list & kanban views)
Feedback management and collaboration space to assign tickets, prioritize requests, and plan roadmap with custom statuses Kanban boards.
Feedback duplication marking
Feedback management and collaboration space to assign tickets, prioritize requests, and plan roadmap with custom statuses Kanban boards.
Custom workflow statuses for kanban board
Feedback management and collaboration space to assign tickets, prioritize requests, and plan roadmap with custom statuses Kanban boards.
User activity list to view feedback history
Like a mini CRM, see all the users that sent feedback and create segments from the list. View the feedback history of individual users to understand their sentiment and engagement holistically.
Segments management
Manage user segments by feedback engagement and scores, or your application's user attributes. Conduct research and target widgets to specific segments.
Integrations: notification type
Bring more awareness of user feedback and new tickets to your team's daily processes, integrate Usersnap with Slack, Microsoft Teams, emails, etc.
Integrations: development, project, service types
Enhance product discovery, development, management, and qualitative analysis with user feedback by integrating Usersnap with Jira, Asana, Linear, Azure DevOps, Zendesk, and 50+ tools.
Integrations: 2-way sync product operations
Two-way installed for security and capability enhancement. Status changes of feedback tickets are synced and custom fields can be adjusted upon forwarding the feedback from Usersnap. Applicable now for Jira, Jira Product Discovery, Azure DevOps, Linear.
Integrations: advanced fields editing
Two-way installed for security and capability enhancement. Status changes of feedback tickets are synced and custom fields can be adjusted upon forwarding the feedback from Usersnap. Applicable now for Jira, Jira Product Discovery, Azure DevOps, Linear.
Webhook custom integration
Build custom requests with webhook integrations for your enterprise solution and create a robust workflow.
REST API to personalize solutions
Build custom feedback collection, analysis, and export functions with the REST API.
PowerBI integration with export REST API
Integrate all the data of user feedback from Usersnap to PowerBI and create your custom visual analysis dashboards. Connect additional data to enhance your business analysis.
AI-assisted Categorization labels
Automate the process of prioritization to emphasize high urgency issues and frequently reported/ requested topics. Simplify the process of labeling feedback items for easy identification of important ones, facilitating prompt responses.
AI-assisted Insights & trends
Save valuable time by extracting key information and swiftly gaining a comprehensive understand of each feedback project.
Data export to CSV, JSON
Export feedback lists with all the fields and user attributes to CSV and JSON files to slice and dice the insights further.
Spaces
Spaces are like folders, helping you to focus on what's relevant to you and your team, without distraction. In a space, you can create and manage projects and menus, which are displayed where your space snippet is installed.
Roles and permissions
Manage user roles for your account, spaces, projects to make collaboration secure and efficient.
Enterprise services
GDPR and CCPA compliant
Usersnap ensures high data security for all customers and is compliant with GDPR, CCPA. You are welcome to request a Data Processing Agreement (DPA) from us anytime.
Single-Sign-On
Connect your enterprise authentication system with Usersnap's Single-Sign-On (SSO) via SAML, OIDC for safety control over user log-ins.
Security support services
The freedom to customize Usersnap's service terms to fit the conditions of your enterprise.
Customized terms of conditions
Flexible agreement on the service terms and contract conditions to be discussed and defined with the sales and legal managers.
Team onboarding with success manager
A dedicated customer success manager will help you and your team to get onboarded and create a plan that matches your needs.
Priority technical support
Personal support within 12 hours and above 99.5% uptime.
Customized invoice payment
Payment methods beyond credit card.
Enterprise plan
We don’t just offer a tool, we can be your partner! Custom and flexible plans to accelerate your voice of customer program.
Premium security and support to match your infrastructure requirements
Onboarding session with our product experts to set up your feedback strategy
Single-Sign-On (SAML, OIDC) to centralize authentication point
Dedicated customer success manager to provide timely support
Full API access to create personalized feedback collection methods
Custom payment methods and flexible terms of service
Frequently asked questions
Can’t find the anwser you’re looking for ? Reach out to customer support team.
What payment options are available for the Usersnap subscription?
We accept payments via credit card such as VISA, MasterCard, and American Express. Please note that you do not need a credit card to sign up for a Usersnap trial. For Enterprise plans, we also accept bank transfers for annual plans.
Does Usersnap offer customized purchase agreements?
For all self-service plans we offer our standard terms of service.
In case your organization needs specific custom terms, we are happy to offer them in the Enterprise plan. We regularly work with companies from all sizes up to enterprises like Microsoft, Facebook and Canva.In terms of GDPR, we want to reassure you that we are 100% compliant.
In case your organization needs specific custom terms, we are happy to offer them in the Enterprise plan. We regularly work with companies from all sizes up to enterprises like Microsoft, Facebook and Canva.In terms of GDPR, we want to reassure you that we are 100% compliant.
What should I do if my organization has no VAT-ID?
If you are a customer from the EU or UK, we require a valid VAT number. We apply the reverse charge system and you will not be charged for VAT on your invoice. Unfortunately, we can't offer you an account if your organization is in the EU (or UK) and you have no valid VAT number. If you set your country outside the EU (or UK), you will not be asked for a VAT-ID.
Do you offer discounts for Non-Profit-Organisations?
We offer discounts to NGOs and educational institutions (30%). For more information, please get in touch with the team (via our feedback button).
What are seats?
A seat is a team member who has access to the Usersnap dashboard and can collaborate with other team members. Note that you do not need to be a team member to send feedback via the widget or survey.
What are the conditions for the free trial?
The free trial allows you to set up as many widgets and surveys as you wish to explore, you have access to all the features on the Premium Plan.
Once you have collected 20 feedback items then the trial ends and you need to upgrade to a paid subscription to continue.
Note that free accounts that have not been upgraded to a paid plan will be deactivated after 90 days.
Once you have collected 20 feedback items then the trial ends and you need to upgrade to a paid subscription to continue.
Note that free accounts that have not been upgraded to a paid plan will be deactivated after 90 days.
What is a project? What is a space?
A project is a feedback widget or survey. You can start with a template and then add/remove components such as question fields, screen capture tools, intro and outro messages.
Projects are contained in spaces, you can create different spaces for different teams or product environments. Each space has an unique code snippet to install, it controls the targeting and display rules of the projects within that space.
Once the space snippet is added to your website or application, you only need to toggle the "set live/pause" button on Usersnap's project interface to activate the widget or survey.
Projects are contained in spaces, you can create different spaces for different teams or product environments. Each space has an unique code snippet to install, it controls the targeting and display rules of the projects within that space.
Once the space snippet is added to your website or application, you only need to toggle the "set live/pause" button on Usersnap's project interface to activate the widget or survey.
What plan suits my company the best?
Our most popular and robust features are in the Premium Plan. You are welcome to try it out for free, and speak with our customer success team to help you set up the projects and features which your company needs.
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