Customer feedback is
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3 months off
$9   /month
2 team members
A team member is someone who has access to the Usersnap dashboard and can collaborate with other team members. Invite all your teammates. You can add additional team members to your plan.
1 feedback project
A project is a feedback widget for a use case with a dashboard and including a feedback item list. You can add additional projects to your plan.
Unlimited reporters
Unlimited reporters are the people who will send you feedback items (including screenshots) via your Usersnap feedback widget.
NEW! Micro surveys
Publish polls with multiple answers to learn from your users
Screen recording
Let your users record their flows and send you a video to explain their feedback or issues.
Customer care replies
Usersnap provides an easy-to-use customer reply feature (customer care) to answer via email within the Usersnap dashboard.
Add a team member
Add additional team members for $/€ 6 when you need them.
Add a project
Add more projects for $/€ 9 when you need them.
$69   /month
10 team members
A team member is someone who has access to the Usersnap dashboard and can collaborate with other team members. Invite all your teammates.
5 feedback projects
A project is a feedback widget for a use case with a dashboard and including a feedback item list.
Everything from Basic +
Unlimited reporters are the people who will send you feedback items (including screenshots) via your Usersnap feedback widget.
Integrate with 4,000 apps
Integrate your existing 3rd party solutions via native APIs or Zapier. Jira, Azure DevOps, Asana, etc. Customer Service solutions are not included.
$129   /month
15 team members
Start with a few team members and purchase more if you need them. Be flexible with the users who are managing the feedback in Usersnap.
15 feedback projects
Stay flexible with our  plan. Start with some projects and purchase more when you need them.
Everything from Startup +
Unlimited reporters are the people who will send you feedback items (including screenshots) via your Usersnap feedback widget.
Browser error recording
The Usersnap feedback widget can record all kinds of JavaScript errors from your users' browser.
Custom widget design
Customize the widgets and add a logo in the header. Add an individual web-font to the widgets.
Remove branding
Remove the Usersnap logo from your feedback widgets
$249   /month
25 team members
Start with a few team members and purchase more if you need them. Be flexible with the users who are managing the feedback in Usersnap.
25 feedback projects
Stay flexible with our  plan. Start with some projects and purchase more when you need them.
Everything from Company +
Unlimited reporters are the people who will send you feedback items (including screenshots) via your Usersnap feedback widget.
NEW! Mobile native SDK
Our new mobile native SDK allows you to integrate the Usersnap feedback widgets into your iOS or Android native apps. Coming end of 2021.
NEW! Additional admin roles
Define more than 1 project owner per project.
NEW! Custom translations
Translate all widgets in various languages. Customize each translation of the widget in your preferred languages.
Native screenshots
Use an alternative browser screenshot technology in case your applications have special requirements
Integrate via Webhooks
Customize the widgets and add a logo in the header. Add an individual web-font to the widgets.
$19   /month
2 team members
A team member is someone who has access to the Usersnap dashboard and can collaborate with other team members. Invite all your teammates. You can add additional team members to your plan.
1 feedback project
A project is a feedback widget for a use case with a dashboard and including a feedback item list. You can add additional projects to your plan.
Unlimited reporters
Unlimited reporters are the people who will send you feedback items (including screenshots) via your Usersnap feedback widget.
NEW! Micro surveys
Publish polls with multiple answers to learn from your users
Screen recording
Let your users record their flows and send you a video to explain their feedback or issues.
Customer care replies
Usersnap provides an easy-to-use customer reply feature (customer care) to answer via email within the Usersnap dashboard.
Add a team member
Add additional team members for $/€ 6 when you need them.
Add a project
Add more projects for $/€ 9 when you need them.
$99   /month
10 team members
A team member is someone who has access to the Usersnap dashboard and can collaborate with other team members. Invite all your teammates.
5 feedback projects
A project is a feedback widget for a use case with a dashboard and including a feedback item list.
Everything from Basic +
Unlimited reporters are the people who will send you feedback items (including screenshots) via your Usersnap feedback widget.
Integrate with 4,000 apps
Integrate your existing 3rd party solutions via native APIs or Zapier. Jira, Azure DevOps, Asana, etc. Customer Service solutions are not included.
$189   /month
15 team members
Start with a few team members and purchase more if you need them. Be flexible with the users who are managing the feedback in Usersnap.
15 feedback projects
Stay flexible with our  plan. Start with some projects and purchase more when you need them.
Everything from Startup +
Unlimited reporters are the people who will send you feedback items (including screenshots) via your Usersnap feedback widget.
Browser error recording
The Usersnap feedback widget can record all kinds of JavaScript errors from your users' browser.
Custom widget design
Customize the widgets and add a logo in the header. Add an individual web-font to the widgets.
Remove branding
Remove the Usersnap logo from your feedback widgets
$329   /month
25 team members
Start with a few team members and purchase more if you need them. Be flexible with the users who are managing the feedback in Usersnap.
25 feedback projects
Stay flexible with our  plan. Start with some projects and purchase more when you need them.
Everything from Company +
Unlimited reporters are the people who will send you feedback items (including screenshots) via your Usersnap feedback widget.
NEW! Mobile native SDK
Our new mobile native SDK allows you to integrate the Usersnap feedback widgets into your iOS or Android native apps. Coming end of 2021.
NEW! Additional admin roles
Define more than 1 project owner per project.
NEW! Custom translations
Translate all widgets in various languages. Customize each translation of the widget in your preferred languages.
Native screenshots
Use an alternative browser screenshot technology in case your applications have special requirements
Integrate via Webhooks
Customize the widgets and add a logo in the header. Add an individual web-font to the widgets.

Enterprise plan

starts from $949   /month
We offer tailored, on-request plans for organizations
and companies with specific needs.
Includes all from Premium plan and ...
Contact Sales
up to team members
up to projects
up to page views
Custom subscription payment
Custom terms of service
SOON! Single-Sign-On (SAML, OIDC)
Dedicated support manager
Enterprise support & security
Freeze your account
$5   /month
Contact Sales
secure your data
while you are away

Comparison

Features
Basic
Startup
Company
Premium
Team members
2
10
15
25
Feedback projects
including all feedback use-case widgets
1
3
10
25
# of archived projects
0
0
5
15
Feedback reporters & feedback items
unlimited
unlimited
unlimited
unlimited
The Usersnap dashboard
including team collaboration, notifications, custom data fields, multi-project inbox 
checkmark icon
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Widget features
Browser extensions, automated metadata, visual annotation methods, mobile website capture
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Visual feedback
Screenshots or screen recording
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Native screenshot technology
icon x
icon x
icon x
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Mobile app for
dashboard
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High security & GDPR,CCPA compliance
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Integrate with 4,000 apps
Customer service apps are included from company plan and higher
icon x
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Routing menu
icon x
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Customer care replies
icon x
icon x
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Development package
Client-side error logging, export feedback data, full API access
icon x
icon x
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Custom branding
for widgets
icon x
icon x
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Webhook integration
icon x
icon x
icon x
checkmark icon
Mobile native SDK (end of 2021)
icon x
icon x
icon x
checkmark icon
Enterprise support
Enterprise security (incl. audits), implementation support, SSO-auth (soon)
icon x
icon x
icon x
icon x
Page views limit / month
< 200,000
< 1,000,000
< 1,000,000
< 2,000,000
Subscription payment
Credit card
Credit card
Credit card
Credit card / Bank*
Support
Basic
Basic
Basic
Basic

* Bank transfer is available for annual subscriptions

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Frequently Asked Questions (FAQs)

Build better products
with customer feedback

15-day free trial. No credit card.

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