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Empower your team with actionable and scalable customer feedback.
Drive customer engagement and use insights to build what truly matters.
The complete platform to accelerate customer-centric growth.
Master feedback loops collaboration to deliver unbeatable experiences.
Empower your team with actionable and scalable customer feedback.
Drive customer engagement and use insights to build what truly matters.
The complete platform to accelerate customer-centric growth.
Master feedback loops collaboration to deliver unbeatable experiences.
We accept payments via credit card such as VISA, MasterCard, and American Express. Please note that you do not need a credit card to sign up for a Usersnap trial. For Enterprise plans, we also accept bank transfers for annual plans.
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If you are a customer from the EU or UK, we require a valid VAT number. We apply the reverse charge system and you will not be charged for VAT on your invoice. Unfortunately, we can't offer you an account if your organization is in the EU (or UK) and you have no valid VAT number. If you set your country outside the EU (or UK), you will not be asked for a VAT-ID.
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A team member is someone who has access to the Usersnap dashboard and can collaborate with other team members. Invite all your teammates.
In contrary, reporters are the ones who send in feedback via the widgets. They are not counted as team members.
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A project is a feedback widget or survey. You can start with a template and then add/remove components such as question fields, screen capture tools, intro and outro messages.
Projects are contained in spaces, you can create different spaces for different teams or product environments. Each space has an unique code snippet to install, it controls the targeting and display rules of the projects within that space.
Once the space snippet is added to your website or application, you only need to toggle the "set live/pause" button on Usersnap's project interface to activate the widget or survey.
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For all self-service plans we offer our standard terms of service.
In case your organization needs specific custom terms, we are happy to offer them in the Enterprise plan. We regularly work with companies from all sizes up to enterprises like Microsoft, Facebook and Canva.
In terms of GDPR, we want to reassure you that we are 100% compliant.
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We offer discounts to NGOs and educational institutions (30%). For more information, please get in touch with the team (via our feedback button).
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15-day free trial. No credit card.