Eric Meyer: we’ve got the solution for your problem!

Eric Meyer, a renown web consultant, wrote a post on the problem of receiving and processing feedback on his own blog, meyerweb.com, and highlighting small things like typos on other blogs, without writing lengthy emails. “As I was reading an article with a few scattered apostrophe errors, I wished that I could highlight each one, hit a report button, and know that the author had been notified of the errors so that they could fix them.  No requirement to leave a comment chastising them for bad grammar, replete with lots of textual context so they could find the errors. (…)”

Continue Reading “Eric Meyer: we’ve got the solution for your problem!”

Continuous Everything – From Coding to Feedback

Continuous Integration and Continuous Deployment are strong concepts in modern software development and specifically useful and necessary for cloud applications. Delivering code continuously keeps the product development agile and allows for fast iterations. Specifically when it comes to SaaS products or services, the way to ship software has to follow the continuous track, delivering new “releases” several times a day. For example, at Quora every commit is submitted to the production system, unless this process is actively suppressed.

Ever decreasing software release cycles also require to rethink the way feedback from real users is gathered. Bimonthly user experience reviews with a selected set of customers are not suitable if new features of a product are published daily. Tools to suggest improvements and to report bugs need to be actively integrated in the product development process, addressing not only a selected group of testers but also includes real users.

This blog post is essentially an extended tutorial, explaining how to set up a 3C software production chain:- Continuous Integration, Continuous Deployment and Continuous Feedback.

We will use Microsoft Visual Studio and deploy directly to Windows Azure (Section 1). After that we connect Microsoft Team Foundation Server Online to our tool chain (Section 2) and subsequently connecting TFS with Windows Azure to establish Continuous Deployment directly from Visual Studio (Section 3). Finally we will add Usersnap to introduce Continuous Feedback to our setup (Section 4).

Since a standard “Hello-World” approach is always disappointing, we decided to create a tweet-wall which displays tweets containing the hashtag #usersnap. Lots of screenshots should provide a step-by-step tutorial to get you started with Visual Studio 2012, Team Foundation Service and Azure and finally Usersnap. There is no need to write code while walking through this tutorial.

Continue Reading “Continuous Everything – From Coding to Feedback”

5 steps to make bug-fixing fun again

Working with bug tracking software can be an extreme pain for the communication/marketing side of your startup. Oftentimes using one or more tools alongside is forced upon them and they don’t always have the notion how important browser- or OS specifics are. Believe me, I’ve been on both sides. If your communications team won’t happily help their programming co workers optimizing the side, how can you expect your users or customers to do so?

Let’s talk about how to make bug-fixing fun again!

Continue Reading “5 steps to make bug-fixing fun again”

Youtube’s Feedback Button vs. Usersnap

It has been announced that YouTube gets another new layout and as always, YouTube offers a feedback button on the bottom right corner to collect textual and visual feedback from their visitors, which is an extremely good idea.

YouTube’s feedback system on the test bed

Clicking on the YouTube feedback button displays a text-box and you will be asked to describe your feedback in your own words. After that you can highlight important areas in your browser and blackout private information: Continue Reading “Youtube’s Feedback Button vs. Usersnap”

#ThanksUsersnap | Tweet & Win 2019 Terms and Conditions

It’s that time of the year to be extra thankful and show your gratitude!

Share what you like about streamlined and easy-to-use customer feedback tool Usersnap on Twitter or Facebook with hashtag #ThanksUsersnap and get a chance to win:

$20 Amazon shopping voucher

The latest designer hit – Usersnap T-shirt 🤩

And this is also our way of saying thank you to you for being a supportive customer! We ❤️ you (as much as we love feedback!)

Campaign ends on 30th November.

#ThanksUsersnap for making user feedback collection so easy and intuitive. Embracing visual feedback exchange has increased the efficiency of our QA process and the usability of the product. My team + customers can’t be happier! @usersnap

Winners will be drawn bi-weekly on 20th November and 4th of December. We will contact you via the respective social media. We will draw one lucky winner per 30 shares. All rights reserved by Usersnap.

Happy Thanksgiving from Usersnap team!

Lessons from a 125 year old business.

When I was 3 years old, my parents had a grocery store selling almost anything. I spent my days observing customers and finally I came up with the idea to sell onions in front of the store, directly on the sidewalk to attract more customers. My mum told me that I need to address everyone to offer what I had to sell. Finally, I sat there waiting for my  first customer to do business. I took all my courage I had as toddler and did what I was told: I asked everyone passing my kiosk if they needed onions. Surprisingly an old lady wanted to buy a kilo of onions when I suddenly realized that I was not able to weigh them – I couldn’t even read numbers at this time.

At the end of that day my conversion rate was zero – I sold not a single onion but I learnt a very important lession: You’ll only have the chance to sell if you get in touch with your customers and if you can deliver exactly what they need.

My parents are still running their 1887-founded business. In the 125 years of its existence, some major pivots were made (they made pivots before it was cool) ranging from selling leather propulsions followed by a grocery store which transformed to a successful niche player: today Betten Leimer produces and sells feather beds.

Continue Reading “Lessons from a 125 year old business.”

Basecamp as a project management tool for web projects

Launched in 2004, Basecamp is one of the oldest web-based project management and collaboration tools on the web.  With 150,000 companies using Basecamp, it’s definitely one of the most successful PM tools out there. 37signals, the company behind Basecamp relaunched Basecamp as “New Basecamp” back in March this year. The “old” Basecamp Classic is still available and it is still possible to sign up for a Basecamp Classic account. Since the classic version is not actively promoted any longer, this blog post refers only to the “New Basecamp“.

Instead of reviewing all features of Basecamp and comparing them to other tools, let’s focus on five real life requirements for a project management tool which is used for managing web development projects. These requirements are experiences we gathered in the last couple of years.

Continue Reading “Basecamp as a project management tool for web projects”