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  • How to Turn Customer Calls Into Product Insights (Without Watching Every Recording Twice)

    How to Turn Customer Calls Into Product Insights (Without Watching Every Recording Twice)

    Your team records every customer call. Sales logs them in Gong. CS records support conversations. Research runs discovery interviews on Zoom. The recordings exist. The transcripts exist. But when you need evidence for a roadmap decision on Wednesday, you can’t search across any of them. The insights live in whoever watched the recording. And most…

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