User Acceptance testing is an important – yet often overlooked – step in every software development project. The principle of UAT is simple: It allows you to verify if a solution/software/application works for the user. Yet its implementation in real life software development teams and processes is something a lot of companies struggle with. In this article, we guide you through a practical user acceptance testing example, illustrated by testing a Trello feature.
Google’s tech alone didn’t build them into a top company. The fact is that user research matters too!
Creatively exploring market preferences is critical for success. Google first gained an initial foothold and held onto it through such evaluations. Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result.
Your clients look to you and your agency for functional, appealing websites. As the creative pro committed to customer satisfaction, you and your company must balance that goal while maintaining an efficient communication flow that allows you and your team to do your best work.Continue Reading “Save 35% Communication Time on Client Approval with Usersnap Board” →
Mistakes – they’re an inevitable human experience; how we fix feedback we receive is crucial to our business success. But when a business fails in any key area, the results can impact its success. This is why it is crucial for businesses to learn how to fix customer feedback failures so they can enhance brand loyalty.
What makes a business successful? Customers making purchases.
What keeps customers making purchases? Satisfaction with your products or services and, of course, your relationship with them. The question then becomes how you determine the satisfaction level of your customers.
If you’re reading this post, there’s a decent chance you’re distracted by users and customers giving you feedback; how are you prioritizing customer feedback today?
And if you’re like most product managers, they’re telling you all of that important feedback in different, hard-to-reach places. In this article, you will get to understand what is customer prioritization? and How do you effectively use customer feedback?Read more
I have recently published a piece on “what no one tells you about working in web development” in which I shared some insights on how working on web development projects, well, works. Starting out in web development can be quite difficult, but it is a worthwhile adventure if well prepared. Here’s my web development tutorial with 9 useful tips that can help you make your start in web development a smooth one!
Wow, can’t believe we actually pulled together a summit with more than 50 speakers on customer experience in such a short period of time, relevant for any customer centric company out there.
And now we’re proud to say The Journey to Customer-Centric Growth – Success Stories of Scaling CX and Qualitative Feedback was a MUST attend, learnings-guaranteed event. Come see how we brought the noise and amplified the importance of CX!Continue Reading “The Journey to Customer-Centric Growth: The Virtual Summit!” →
Ever started collecting customer feedback, but couldn’t make it actionable in the end? Sounds all too familiar to us, which is why we learned over time how to close the customer feedback loop properly.
The customer feedback loop allows you to implement change according to what your customers have to say. This is one of the best ways to improve your company in an efficient and meaningful way.
More specifically, a closed feedback loop is when you follow up with the customers and show them how their opinions have impacted your business decisions. This shows them that they’re valued by your business, which in turn can mean more conversions and long-term sustainability for you.
Don’t stop at collecting feedback, manage it like a pro. Come check out how you can collaborate better with Usersnap, and see how some of our feature are faring with our customers so far.Continue Reading “7 Usersnap collaboration tips to manage customer feedback” →
Trello is a fast, easy way to organize anything, from your day-to-day work, to a favorite side project. Because of Trello integrations, it’s everywhere – on Android, iPhone, iPad, Windows 8 Tablet, and your web browser, making collaboration easier.
Usersnap integrates well with Trello, assisting you in collecting and discussing feedback between developers, customers and quality assurance engineers. Let’s see how.