You’re probably already aware that customer experience manager and customer support are important for digital companies.
However, SaaS, software, and e-commerce companies have a slightly different, additional challenge on their hands. Your potential customers can easily research and even test-drive all of their options before purchase. Sounds like a challenge to you? Then let’s jump in.
Continue Reading “Customer Experience Manager Vs Customer Support: Why You Need Both?” →
Probably the most sensible way to leverage screenshot functionality is in building a customer community. Social media best practice is moving toward proactively managed enterprise communities that benefit from many of the features of traditional, consumer social media (and also enjoy many enhancements).
Consumers appreciate your Facebook page, and might be willing to hit ‘like’ every now and then, but they don’t always appreciate discussions from their brand of dish soap popping up on their private wall.
A managed customer community is proven to lower customer support costs. Customers develop a large repository of FAQ and support material that is easily managed and analyzed through a platform such as Get Satisfaction.
An excellent primer in customer community building was written by Get Satisfaction’s CEO, Wendy Lea, who has been a great advocate for the evolution of enterprise social media away from the fuzzy metrics of the FB page, and toward active, managed communities with a measurable impact on ROI. Continue Reading “How to Build a Customer Community in 2021” →
To be more efficient in collecting customer feedback, you can use the 5Ws to assess your feedback setup – who, where, when, what, why? And you’ll be happy to realize that Usersnap’s project display rules are the answers for the who, where, when.
Continue Reading “How to set popup triggers and display rules for customer feedback” →In the old days, simple customer support was something most companies sucked at. But times changed and so has customer support. A lot of businesses now take customer support as a service and an important part of their business operations.
In this blog post, I’ll show you numerous steps for providing the best customer support available. Bring your customer support to the next level, and your business too.
Continue Reading “Why great customer support is more than a nice-to-have strategy!” →
Many small businesses fall short because they overlook the importance of a customer experience strategy.
If you are unfamiliar with the term, businesses undertake a CX strategy to address a customer’s holistic perception of the business after they interact. In this article, we’ll dive into some proven methods for boosting the CX of your SME.
Continue Reading “Best Customer Experience Strategy for Big and Small Business in 6 Steps” →Developing your website and building the customer experience can be a lot of trouble, especially at the early stages. You roll out the product, but the engagement rates are far lower than you expected. The worst thing is you don’t know why and need a way to increase the website customer experience.
Continue Reading “5 Ways to Test and Improve Customer Experience on the Website” →Customer experience is a topic that almost anyone can relate to. Yet it’s not easy at all to do a cracking job. With that in mind, that is where customer experience quotes can help in guiding you forward.
If you’re just starting out in CX, or you’re feeling a bit lost on the way, here are 50 to-the-point quotes on customer experience to help you get (back) on track.
Continue Reading “50 Inspirational Customer Experience Quotes to Guide You” →If you’re new to bug tracking, issue management or web development in general, you might wonder what a bug report is.
In this blog post, we will be answering this question from different viewpoints. And trust me, it’s not going to be boring.
Continue Reading “What is a bug report? The ins and outs of bug reports.” →
We’re glad to see more and more big companies putting customer feedback as a high priority, so today we want to share the top 10 customer feedback examples with you to help you get started in your own feedback process.
Continue Reading “Best customer feedback examples from 10 leading companies” →Surely all software companies are familiar with beta testing, but how well do you actually do it?
If you’re not all that confident with answering this question, hey, that’s cool too, because you’ve found the right article to get some practical ideas!
We talked to Colin Ulin, senior software engineer at Pocket Prep, about their low-effort high-outcome beta testing strategy and design-thinking development process.
Continue Reading “How to beta test, a robust example from award-winning learning app Pocket Prep” →
