Teaming up with customers to accelerate product feedback management has become a common practice in many industries. An additional effect is that by consulting consumers in the product development phase, companies are able to meet their expectations. By doing so, companies save the time and resources that would otherwise be spent on developing rarely or never used features.
Continue Reading “Best approaches to product feedback management” →
Boost your business growth – Enhance customer experience and build products your customers will love.
We’ve entered the era of the customer.
The SaaS market is getting more and more crowded every year, consumer expectations are getting higher and higher and the voice of the customer is louder and louder.
Continue Reading “3 Surefire Ways To Enhance Customer Experience in 2021” →Finding bugs in your product is part for your customer’s journey. Customer happiness comes from having a stable product and less user tension. But there’s more to making customers happy than having a bug-free product. This is where customer success comes in.
What is customer satisfaction in simple words?
The term customer happiness was coined only in recent years but it is already big with SaaS companies in the Valley. The idea is that making sure your customers are happy and successful ensures a higher customer LTV (Lifetime Value), reduces churn and boosts your NPS (Net Promoter Score).
Continue Reading “Boosting customer happiness in 2021: 6 proven ways” →
A lot has been written on how companies can grow their business through customer success. The terms “customer success” or “customer experience” seem to be the new buzzwords in the growth-driven tech world. These discussions are great, and we at Usersnap believe that customer support email and customer success are important factors when it comes to business success.
However, I do believe that some basic and core questions remain unanswered. And one of these questions is this:
Is email still the best customer support channel?
Continue Reading “Is Customer Support Email the best channel to customer success?” →
Everyone talks about “putting yourself in the customer’s shoes” to see what experience they offer to their customers, but only a few understand the power of customer experience statistics. Before discussing about the power of customer feedback, let’s take a look at the state of the customer experience report.
It’s been over 2 years since we at Usersnap started developing a tool for customer feedback and CX. We must say – it’s been such an exhilarating journey so far!
Continue Reading “Usersnap Customer Experience Statistics + 10 More Stats on CX” →A couple of days ago, there was a customer who came in to ask us if we knew about some great customer support tools. Obviously, we told them about Usersnap and what it does for bug tracking. They didn’t realize that it does just that this customer wanted it for customer support.
Here’s the good news.
Continue Reading “Guide for Usersnap as your main customer support software” →
It’s easy to get lost when understanding the features and steps involved in setting up a product roadmap. As a product manager, these are queries that you might get from anyone in your company, from sales and engineering to customer success and marketing. These questions sometimes can cause a lot of anxiety.
Companies frequently go about creating a product roadmap wrongly. They’ll prioritize meeting deadlines over all else, which might be stressful for the team. Companies will sometimes create a roadmap once and then never look at it again or update it.
This could be a dangerous approach!
This article will give you all the necessary information you need to set up a product roadmap using the Usernap product roadmap strategy in detail.
Continue Reading “How to Create a Product Roadmap with Usersnap Labels” →
More and more brands are designing their products for positive emotions. The reason for this is simple: While brands used to ask questions like “Does this application work?” or even “Does this product work for you?”, there is one more pressing question at work when it comes to user experience. The question is: “How does our product make you feel?”
Continue Reading “Designing the best user experience: examples in SaaS” →
User Acceptance testing is an important – yet often overlooked – step in every software development project. The principle of UAT is simple: It allows you to verify if a solution/software/application works for the user. Yet its implementation in real life software development teams and processes is something a lot of companies struggle with. In this article, we guide you through a practical user acceptance testing example, illustrated by testing a Trello feature.
Continue Reading “Let’s UAT: A practical test case illustrated on the example of Trello” →
Google’s tech alone didn’t build them into a top company. The fact is that user research matters too!
Creatively exploring market preferences is critical for success. Google first gained an initial foothold and held onto it through such evaluations. Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result.
Continue Reading “How Google Conducts User Research for Customer Loyalty” →
