Product Feedback Hub

Product decisions you can trace back to evidence

Usersnap automatically brings support tickets, sales calls, in-app comments and surveys into one place for your product team, each item linked to its source. Then you prioritize on evidence.

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Product feedback tool for SaaS Product Managers

Trusted by 20,000+ websites

Read the stories from our customers

Product feedback widgets with screen capture options

Reactive & Proactive Collection

Capture evidence in the product, in context

Users report issues and ideas inside your product with screenshots, annotations, and conditional questions. In-app surveys measure sentiment at the moments you pick.

See the exact problem with screenshots
Targeted surveys with conditional questions

Contextual Product Feedback

Define user problems precisely with auto-captured metadata

Reproduce issues quickly with browser, OS and page data attached. Label feedback to watch hot topics. Manage status, assignee and priority, then send items to Jira, Azure DevOps, Linear, or any of 50+ tools.

Forward rich ticket data to developer tools
Connect or export to CRM and analytics tools

In-product screen recording with annotations and user environment data

Joscha Feth,

Lead Engineer

Usersnap allows us to get feedback more often and more precise ever since we adopted it. This really helps us to iterate faster on our design community's needs.

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Andre Lefort,

VP of Technology

We use Usersnap for all our projects and it has changed our entire QA process, with auto-captured user information to help us solve issues faster.

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Digital product team use case with Usersnap

Tony Stillwell,

Product Director

Listening to our customers has been a priority for us out of the gate. Usersnap has made that priority much easier to maintain.

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Start-up and scale-up use cases with Usersnap

Annie Ng,

Growth Lead

Usersnap gives us insights on our users’ pain points, top requests, and use cases. It helps us to prioritize new features and improve product design.

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Gosia Pryc,

Product Manager

How to bring value to the end users is what our teams thrive for. And Usersnap helps us get the feedback and evidence we need to keep moving.

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User feedback surveys for feature validation and measuring satisfaction

targeted research and surveys

Ask the right users at the right moment

Run tests and research with the right audience. Target by URL, time on page, user properties, or API events (on plans that include it). Adjust widget size, position, fields, and conditional questions.

No-code customization for style and content
Segment research surveys for higher quality data

Close the loop with users

Track progress and reply to customers all in one place

Categorize feedback and requests with labels to monitor hot topics. Reply to users to keep them informed about your roadmap, or start conversations to gain more insights. Transparency helps you gain trust and engagement.

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