Enterprise Feedback Management

Empower your business with a best-in-class feedback solution

Built to deliver actionable user feedback for enterprises.

  • Easy set up for tech and non-technical teams
  • Seamless Integration and data connectivity
  • Enterprise-ready and high security standards
User-friendly feedback and issue reporting tool

Leading enterprises use Usersnap

Microsoft logoRed Hat is a happy Usersnap customerSemrush logoDynatrace logoErste Bank logo
Usersnap is GDPR and CCPA compliant

GDPR & CCPA compliant

Usersnap's data center is SOC 2 compliant

Data center SOC-2 compliant

Product consultants dedicated to enterprise success

Dedicated product consultants

of issues resolved faster
Track and report bugs and issues in real-time.
increase in user engagement
Allow users to provide feedback directly within the application or website.
improvement in team productivity
Eliminate communication barriers and increase on-time delivery of projects.

Gain clarity on product decisions by capturing user feedback, validating new features and testing feedback for QA and UAT.

Visual feedback tools to accelerate product feedback communication

Crystal clear communication between users and teams

Keep customers engaged and willing to share feedback with the easy-to-use widgets and surveys. Enable your teams to see exactly what users experience to find solutions faster with our intuitive dashboard that has automated insights with the help of AI. 

2X Community feedback volume


Get moving faster with organized environments  

Make collaboration stress-free with dedicated Spaces to organize projects for multiple environments and different teams. Keep projects running simultaneously and avoid unnecessary errors.

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Organize feedback projects by spaces and admin permissions
Labels and categories to prioritize user feedback

Prioritize feature requests that will impact revenue

Gain clarity for your product roadmap by validating new features and monitoring user satisfaction. Map feedback with custom data, add labels for categorization and manage all feedback in a centralized place.

Create real-time interactive dashboards and reports 

Build integrated solutions via a REST API and use your existing data about your customers to leverage advanced reports and statistics with integrated data visualization tools like MS Power BI, Tableau and more. Discover what’s important to make better business decisions as a team.

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Analyze user feedback trends with interactive and custom dashboards

Check your security and user management boxes

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Cloud-based hosting

Usersnap is a cloud-based software hosted by ISO 27001, SOC-2, SSAE16/ISAE 3402 certified data centers.


GDPR commitment

100% GDPR compliant. Data hosted in Ireland and Frankfurt. Encryption in transfer & at rest. 256-bit SSL protected.

SSO with Usersnap


Support for single sign-on via SAML, oAuth with Google and Microsoft. Enforced two-factor or multi-factor authentication..

User management

Organization management

Administrative permission controls for spaces, projects, and public boards. Set user roles with flexibility.

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WCAG 2.1 compliant

Our issue reporting widget and NPS surveys comply with web content accessibility guidelines 2.1 level AA.

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Continuous success and support

We value you as a partner. Your dedicated success manager will help you optimize and drive strategic results.

website feedback and testing in remote settings much easier with Usersnap

“In a global organization with over 2000 employees, a streamlined feedback process is essential to scale up internal feedback exchange.”

Gerald Haydtner, Web Manager at Dynatrace
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team of Usersnap

A professional success team as your partners

Get 24/7 priority support. Receive tailored onboarding sessions and data-based recommendations.

Unlock a smarter way to feedback and growth.