Enterprise Feedback Management

Deliver high quality products with confidence

Capture product issues and accelerate feedback loops with user-friendly website widgets and workflow-effective integrations.

User-friendly feedback and issue reporting tool

10K of world’s best companies trust Usersnap

GDPR & CCPA compliant

Data center SOC-2 compliant

Dedicated product consultants

Visual feedback tools to accelerate product feedback communication

Clear communication between users and teams

Get more customer willing to share feedback with the easy-to-use widgets and surveys. Enable your teams to see exactly what users experience to find solutions faster. Close the loop timely and increase customer satisfaction.

2X Community feedback volume

Prioritize feature requests that will impact revenue

Gain clarity for your product roadmap. Map feedback with custom data and add labels for categorization. Our customer success team will be with you every step of the way.

Increased B2B2C sales opportunities

Keep teams connected with integrations

Automate forwarding and assigning tickets. Webhooks available to enage with any software. All data can be exported for your personalized analysis.

70% Time reduction in bug tracking

Check your security and user management boxes

Cloud-based hosting

Usersnap is a cloud-based software hosted by ISO 27001, SOC-2, SSAE16/ISAE 3402 certified data centers.

Data security commitment

100% GDPR compliant. Data hosted in Ireland and Germany. Encryption in transfer & at rest. 256-bit SSL protected.

SSO & 2FA

Support for single sign-on via SAML, oAuth with Google and Microsoft. Enforced two-factor or multi-factor authentication.

Organization management

Administrative permission controls for spaces, projects, and public boards. Set user roles with flexibility.

Infrastructure audits

Regular system audits by a third-party security company. Penetration tests are conducted to identify any vulnerabilities.

Continuous success

We value you as a partner. Your dedicated success manager will help you optimize and drive strategic results.

+ GET team buy-in

How Usersnap can help your company

Present the benefits of Usersnap’s customer feedback platform to your management team. Teach them what you can achieve with the power of feedback.

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“In a global organization with over 2000 employees, a streamlined feedback process is essential to scale up internal feedback exchange.”

Gerald Haydtner, Web Manager at Dynatrace

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website feedback and testing in remote settings much easier with Usersnap

A professional success team as your partners

Get 24/7 priority support. Receive tailored onboarding sessions and data-based recommendations.

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“Usersnap helped us shorten the customer support cycle. Visual feedback really helps us to iterate faster on our design community's needs.”

Joscha Feth

Engineer at Canva

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“As a company with a wide range of apps & services we rely on tools like Usersnap to make our feedback workflow better”

Franz Tretter

PM at Runtastic

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“Usersnap has greatly facilitated our user testing and feedback process. It allows us to precisely capture an issue with all the relevant data”

Rachel Panush

PM at Executionists

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“In a global organization with over 2000 employees, Usersnap’s easy to use tool is essential in scaling up our feedback exchange”

Gerald Haydtner

Marketing Manager, Dynatrace

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“Usersnap helped us shorten the customer support cycle. Visual feedback really helps us to iterate faster on our design community's needs.”

Behaz Babazadeh

Creative Director at AddThis

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Seamlessly collect and organize feedback

Try it for 15 days. No credit card needed.

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