Introducing new features on our Basecamp integration

With over 150,000 companies using Basecamp, it’s definitely one of the most successful project management tools out there. Usersnap lets you create useful bug reports for your web project directly in the browser. What’s more is that we seamlessly integrate with Basecamp to track bugs and receive visual feedback for your web project!

We’re happy to introduce three new Basecamp features we’ve worked on the last weeks. A huge ‘thank you’ to Nicolas Glinoer, one of the founders & the CTO of Walking Men, is in place here, as he hinted these features in one of his emails. Nicolas is a great example of a dream customer – so here’s to you!

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Continuous Feedback through Continuous Deployment

When you’re developing a product, you’re constantly surrounded by questions like, “How can I improve my product?”, and consequently, “What’s the next step to take?”. There are 2 ways to answer these questions:

  1. Ask your customers
  2. Decide yourself

Ask your customers

Asking your customers appears like the better solution: You’re building the product for your customers, so they should know what they need. Unfortunately, they don’t. Henry Ford, the founder of the Ford Motor Company, once said:

If I had asked people what they wanted, they would have said faster horses.

Your customers are biased with current solutions for their problems, that’s why you can’t expect true innovation from them.

Decide yourself

It’s your task to innovate, not your customers’. The problem is that you don’t understand your customers’ problems entirely in advance. Your most important task as product developer is to learn to understand your customers better than they understand themselves. Make a hypothesis about what your customers need and then try to prove (or even better: refute) this hypothesis. A hypothesis is always a guess, but you will become better and better at guessing the more you validate. Continue Reading “Continuous Feedback through Continuous Deployment”

How Web Design Really Works

I had a strange epiphany the other day when I was discussing Web design and feedback tools with a friend who just happens to be an excellent designer and has run his own agency for years. I had always thought I knew what he did for a living, but when we began to walk through the design process, and how he spent his day, I realized I knew next to nothing. The discussion started off with some verbiage about Web governance, requirements analysis, blah blah blah, and then I asked, point blank:

‘No, I really just want to know what you do all day. Really, minute-by-minute, what does your job look like?’

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The dark side of inbox zero

Or: when your colleague’s inbox zero bliss results in inbox hell for you

In the startup world, when you mention that you’re working towards / or you have reached ‘inbox zero’, you’ll get some admiring nods from whoever is listening to you. Not from me though. I’ll let you in on a secret: inbox zero is a lie. Why? Because answering all your mails – preferably before 8 am so no-one will be up to write a reply – means you’ll create ‘inbox overflow’ for your co-workers. Just pushing unreads back and forth is not going to ‘fix’ email (yes, it’s broken).

Chief Email Officer

Our CEO often jokes that the ‘E’ in his job title stands for ‘Email’. Working on the same desk, I do see a constant stream of messages coming in on his screen. There’s very little you can do about the email behavior of your clients, business contacts or external email fanatics. The very least we – as a team – can do is creating filters and stop bothering each other with loads of non-descriptive emails and funsies (or maybe create a chat room for that sort of things – one that you can mute). Continue Reading “The dark side of inbox zero”

Getting things done with Asana and Usersnap

Asana is a shared task list for your team, keeping everyone on the same page. Asana’s mission is to empower humanity to do great things. Dustin Moskovitz and Justin Rosenstein, both Facebook alumni, created the project management tool to help take that step; to improve the productivity of individuals and groups. Implementing it at Facebook, the results were promising: fewer meetings, the volume of emails went down and the teams got more done with less effort.

Now we are all-in for less emails, especially the ones that come with a subject along the lines of “It does not work, FIX IT“. To help your visitors, customers, and team members describe what they (don’t) see on a page you need a visual feedback tool. Working with Asana already? That’s great, then we only have to connect your Usersnap account to your Asana dashboard!

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Remove the rust: Everything is new in August

The last few weeks we’ve been working on a redesign of our website, rethinking copy and opting for a cleaner design (inspired by Andrew Chen’s recent blog post). We killed a lot of darlings in the process, but happily so. We would love to hear your feedback on our new layout, but first, let me tell you about the driving force behind our redesign mission.

 

Meet Benedikt

Benedikt Reiter is the newest addition to the Usersnap team. He’s a UI/UX-Designer / Frontend Developer with a lot of knowledge of actual programming as well as design. And he’s a Photoshop black belt. Benedikt started developing web applications when he was 13, creating a “little Facebook, but much smaller and not that feature-full”, with about 1500 active users. At 15 he had his first customer.

Always into design and user experience, Benedikt attended the HTL in Perg (Austria) and today he’s about to start the Timebased and Interactive Media track at the University for Art and Industrial Design in Linz.

UX/UI and Responsive Web Design

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Using Typo3? Add the Bug Tracker Usersnap to your CMS!

TYPO3 is an enterprise-class, open source content management system, used to build and manage websites of all types. One of the great things about TYPO3 is that one can add new types of content elements fairly easily. Say, for instance, a feedback button for your visitors and customers. We are working on a plugin, but in the meantime, here are the needed steps to include Usersnap – the visual bug tracker for web development – into your Typo3 site:

  1. Log into your backend
  2. Left Menu: Click on “Template”
  3. Select your start page (earth icon)
  4. Select “Info/Modify” in the Dropdown menu of the template
  5. Click on the edit button next to setup (pencil icon) – it’s the last entry in the table
  6. A editor opens, insert this code (with your Usersnap snippet) at the end:

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activeCollab: A Collaboration Hub for Your Team

Collaboration of the kind where everyone is involved, and able to discuss projects and tasks while you as a manager still having full control over what they can see and do, can be tricky. ActiveCollab is a project collaboration hub for teams that solves that problem. And with Usersnap hooked up to activeCollab, you can easily gather feedback during your development process. Having all project data in one, centralized place is extremely valuable as everyone knows where to get the most up to date information and collaboration and notification tools are built right into the workflow.

People, Roles and Permissions

With activeCollab, there’s no limit to the number of users that you can invite. Continue Reading “activeCollab: A Collaboration Hub for Your Team”