The Only Comparison List of Best Customer Feedback Tools You Need

Did you know that 73% of consumers state that customer experience is a crucial factor for determining whether to do business with a company or not?

Additionally, 84% of companies that actively work on improving the customer experience they provide see increased revenue as a result of their efforts.

This makes it crucial that you work on improving your product or service, as well as providing a better experience for your customers.

To be able to do this, you need to know how customers feel about your product and the service you provide, as well as find out what you could do to improve.

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16 extremely useful Chrome extensions for developers

A couple of months ago, we reviewed the new Firefox browser designed for developers. Since then most of our developers kept Google Chrome as their primary browser. Working with Chrome offers access to an immense repository of Chrome extensions and tools which make our daily tasks less of a chore. With the built-in developer tools, there seems to be no further need for more tools. However, I’d like to present you 16 of the best Google Chrome extensions for developers.

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Beta Testing vs. User Acceptance Testing: When to use which?

Beta testing and User acceptance testing (UAT) are two of the most common types of tests to validate your development before launching your SaaS product or website. 

“Do I need to perform both? What’s the difference?” you may ask. In this article, you’ll read about the different use cases of the two and get guidance on setting up these testing processes and their environments. 

Shall we?

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What is a bug report? The ins and outs of bug reports.

This article is brought to you by Usersnap – a visual feedback & bug tracking tool, used by software companies like Facebook and Microsoft.

If you’re new to bug tracking, issue management or web development in general, you might wonder what a bug report is.

In this blog post, we will be answering this question from different viewpoints. And trust me, it’s not going to be boring.
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Jira vs Trello – an Overview on the Best Project Management Tool

Sometimes I feel a bit overwhelmed by the sheer amount of content in the field of project management. Especially when looking at the tool-side of project management. I see new tools popping up every other day.

With Jira and Trello – we looked at two major project management tools, their benefits and drawbacks and most importantly their main differences. Since Atlassian, the vendor of Jira acquired Trello, both project management tools are coming from the same company. But they are still competing over the same target group.

So if you’re thinking about making the switch to Jira or Trello, this article is the right place for you.
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12 best web development blogs you should be reading right now

This article is brought to you by Usersnap – a visual feedback & bug tracking tool, used by software companies like Facebook, Google, and Microsoft.

Creating software isn’t that easy. There is a ton of things to consider. The more you actually create, the more you’ll learn.

And since there are many developers out there who share their experience, it’s a hard game to follow all of them. Because of this, we collected the following blogs and present you a list of 11 web development blogs worth reading.

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Net Promoter Score (NPS): the right way to use it + FAQs

Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue?

If you’re interested in learning what NPS is about and implementing it into your business – you’re in the right place.

In this guide, we’re going to go over what NPS is, as well as discuss its advantages and challenges. 

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User Acceptance Testing – How To Do It Right!

This article is brought to you by Usersnap, your solution for building great digital projects. Get a 15-day free trial here.

Bold statement right? But of all forms of testing, user acceptance testing is often the most essential to get right. Why? Because when implemented correctly, it’s the most effective in reducing both time and cost, whilst increasing customer satisfaction.
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A good feature request collection tool helps product managers to do their jobs better

Traditionally, feature request collection is a tedious, disorganized process with varied results. Companies send cold emails to their customers, hope they respond, and if they’re lucky, store their response in a spreadsheet that has little to no structure.

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Let’s UAT: A practical test case illustrated on the example of Trello

User Acceptance testing is an important – yet often overlooked – step in every software development project. The principle of UAT is simple: It allows you to verify if a solution/software/application works for the user.

Yet its implementation in real life software development teams and processes is something a lot of companies struggle with.

In this article, we guide you through a practical user acceptance testing example, illustrated by testing a Trello feature.

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