Author: Ashley Cheng

Customer Experience Resources for SaaS: 15 Must-Read/Watch

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive.

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[Webinar] Breaking department silos to build great Customer Experience

Are your CX efforts not showing impact? Is your team working on customer journeys alone? Oh-uh.

Great customer experience can not be built by single departments, teams need to learn how to collaborate on CX initiatives together. We brought on 3 department leaders from 3 highly customer-centric organizations to talk in this panel.

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Track feature requests & read customer feedback on Slack: what we do at Usersnap

Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. You want to know the needs and new ideas from your customers. So you love hopping onto different pages to hunt them down, hitting F5 to refresh the list every hour. I’m only kidding.

We at Usersnap believe the voice of customers should be the driver of product development. And our Slack integration 2.0 allows you to track customer requests timely in a streamlined fashion. 

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Software localization pro tip from Content Snare: get an onsite feedback management tool

How does a team under 10 people pull off software localization in over 60 countries?

Well, it requires super-talented and enthusiastic people. Having a super easy-to-use feedback reporting tool for power users to send screenshots of translation issues also comes in handy!

Try Usersnap for Website Feedback

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#AskMeAnything with Jennifer Clinehens on the Feedback Tribe

Jennifer Clinehens, the author of CX That Sings and Choice Hacking, whose an expert in customer behavior psychology and the Head of Experience at The Marketing Store – an agency that focuses on customer experience, joined the Feedback Tribe for an energetic round of Ask Me Anything.

Here are the top 10 liked questions. To read the full Q&A, join the Feedback Tribe slack group.

Try Usersnap for Customer Journey Mapping

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A PM’s dream-come-true: Triaging issues and feedback from Usersnap to Jira

Ready to level up your product management game?

Imagine crafting the perfect product—it’s like piecing together a puzzle where every element fits seamlessly. Jira isn’t just for tech teams; it’s your secret weapon for managing the entire product lifecycle. With Jira, you get a customizable dashboard that aligns big-picture goals with daily tasks.

Think of it as your Lego set: build, customize, and prioritize to match your unique workflow. Stay agile, responsive, and ahead of the curve with Jira. And with Usersnap’s Jira integration, triaging feedback and bugs is a breeze—making your sprint prep smoother than ever.

Let’s turn feedback into innovation together!

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Beta Testing vs. User Acceptance Testing: When to use which?

Beta testing and User acceptance testing (UAT) are two of the most common types of tests to validate your development before launching your SaaS product or website. 

“Do I need to perform both? What’s the difference?” you may ask. In this article, you’ll read about the different use cases of the two and get guidance on setting up these testing processes and their environments. 

Shall we?

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A good feature request collection tool helps product managers to do their jobs better

Traditionally, feature request collection is a tedious, disorganized process with varied results. Companies send cold emails to their customers, hope they respond, and if they’re lucky, store their response in a spreadsheet that has little to no structure.

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A website feedback widget solves Dynatrace’s 2000+ employee communication

Keeping the marketing website flawless while agilely renewing the content is not a one-man job! But when many stakeholders are involved, it’s difficult to streamline the suggestions and issues.

That’s why Dynatrace added a website feedback tool to make it easy to send in feedback and triage tasks.

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