User Testing Tool

Quality feedback loops to achieve faster growth

Collect clear product testing feedback and use visual captures for bug reports. Quickly iterate and complete on user expectations. Usersnap is a platform to bring non-tech stakeholders and developers together.

User feedback tool for SaaS Product Managers

Trusted by 20,000+ websites

Microsoft and UsersnapErste Group and UsersnapBBC and UsersnapWP Engine and UsersnapRed Hat and UsersnapTrendyol
Microsoft and UsersnapErste Group and UsersnapBBC and UsersnapWP Engine and UsersnapRed Hat and UsersnapTrendyol
Read the stories from our customers
bug reporting with auto-captured user environment data


Real-time screen recordings with audio and metadata

Let testers record their screens and voices, and give feedback as they experience your web apps. No explanation needed for them to use this UAT testing tool.

  • Video and voice feedback to report UX
  • Tech background data auto-captured

Screen capture feedback tool

Contextual bug reports automatically completed

Categorize feedback with labels into important topics. Manage development and track issues with the status, assignee, priority fields and more. Connect with 50+ integrations.

  • In-product targeting of pages or segments
  • Customize widget design for each test case
screen recording bug reports captured with Usersnap
Canva and Usersnap
Joscha Feth,
Lead Engineer
Usersnap allows us to get feedback more often and more precise ever since we adopted it. This really helps us to iterate faster on our design community's needs.
View success story
Tech and product manager testimonial
Andre Lefort,
VP of Technology
We use Usersnap for all our projects and it has changed our entire QA process, with auto-captured user information to help us solve issues faster.
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Digital product team use case with Usersnap
Tony Stillwell,
Product Director
Listening to our customers has been a priority for us out of the gate. Usersnap has made that priority much easier to maintain.
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Start-up and scale-up use cases with Usersnap
Annie Ng,
Growth Lead
Usersnap gives us insights on our users’ pain points, top requests, and use cases. It helps us to prioritize new features and improve product design.
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Erste Bank and Usersnap
Gosia Pryc,
Product Manager
How to bring value to the end users is what our teams thrive for. And Usersnap helps us get the feedback and evidence we need to keep moving.
View success story
User feedback roadmap

Speed up website improvements

Track progress and reply to customers all in one place

Group feedback with labels and track progress with a customized Kanban board status view. Synchronize with development tools for streamlined operations, two-way sync possible with Jira and Azure DevOps.

  • Guest board for stakeholders to track tickets
  • AI-assisted labeling to sort requests by topics

Close feedback loops

Resolve issues faster and keep stakeholders happy

Communicate with your community or stakeholders using the public or limited Board. Follow up on feedback in Usersnap and customer will get an email reply. Let them appreciate your user-centric approach.

See all features
  • AI-assested reply templates to respond timely
  • 2-way sync integrations for efficient DevOps
User feedback management tool

Only 10 mins to implement this customer feedback software

The best way of user acceptance testing

Bring feedback into your
team’s workflow

See your 50+ integration options

Build the right features in the right way

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G2 Best Customer Support User Feedback SoftwareG2 High Performer User Feedback Software
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