User Testing Tool

Quality feedback loops to achieve faster growth

Collect clear product testing feedback and use visual captures for bug reports. Quickly iterate and complete on user expectations. Usersnap is a platform to bring non-tech stakeholders and developers together.

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User feedback tool for SaaS Product Managers

Trusted by 20,000+ websites

Read the stories from our customers

bug reporting with auto-captured user environment data

IN-APP VISUAL FEEDBACK

Real-time screen recordings with audio and metadata

Let testers record their screens and voices, and give feedback as they experience your web apps. No explanation needed for them to use this UAT testing tool.

Video and voice feedback to report UX
Tech background data auto-captured

Screen capture feedback tool

Contextual bug reports automatically completed

Categorize feedback with labels into important topics. Manage development and track issues with the status, assignee, priority fields and more. Connect with 50+ integrations.

In-product targeting of pages or segments
Customize widget design for each test case

screen recording bug reports captured with Usersnap

Joscha Feth,
Lead Engineer

Usersnap allows us to get feedback more often and more precise ever since we adopted it. This really helps us to iterate faster on our design community's needs.

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Andre Lefort,
VP of Technology

We use Usersnap for all our projects and it has changed our entire QA process, with auto-captured user information to help us solve issues faster.

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Digital product team use case with Usersnap

Tony Stillwell,
Product Director

Listening to our customers has been a priority for us out of the gate. Usersnap has made that priority much easier to maintain.

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Start-up and scale-up use cases with Usersnap

Annie Ng,
Growth Lead

Usersnap gives us insights on our users’ pain points, top requests, and use cases. It helps us to prioritize new features and improve product design.

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Gosia Pryc,
Product Manager

How to bring value to the end users is what our teams thrive for. And Usersnap helps us get the feedback and evidence we need to keep moving.

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Speed up website improvements

Track progress and reply to customers all in one place

Group feedback with labels and track progress with a customized Kanban board status view. Synchronize with development tools for streamlined operations, two-way sync possible with Jira and Azure DevOps.

Guest board for stakeholders to track tickets
AI-assisted labeling to sort requests by topics

Close feedback loops

Resolve issues faster and keep stakeholders happy

Communicate with your community or stakeholders using the public or limited Board. Follow up on feedback in Usersnap and customer will get an email reply. Let them appreciate your user-centric approach.

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