If you’re sending generic customer feedback surveys, then you are wasting your time. Sorry to be rude. Your company is solving a specific need and problem, and it requires tailored questions and answers to get useful info to improve your organization and operation.
And if you’re trying to get customer feedback by sending looong customer surveys, then don’t expect a ton of feedback responses. Customers want your product to help them save time, not produce more work!
That’s why we are introducing mini-surveys. Customizable feedback forms that allow you to collect relevant and valuable product insights. You can send out the feedback survey via website pop-ups and emails to maximize the distribution.
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