Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. You want to know the needs and new ideas from your customers. So you love hopping onto different pages to hunt them down, hitting F5 to refresh the list every hour. I’m only kidding.Continue Reading “Track feature requests & read customer feedback on Slack: what we do at Usersnap” →
You’re probably already aware that customer support is important for digital companies.
According to Entrepreneur, great customer support strengthens your company’s brand, opens doors for partnerships, and increases retention — which is 5 times more profitable than acquisition.Continue Reading “CX Manager vs. Customer Support: What’s the difference, and why you need both” →
Customer experience is a topic that almost anyone can relate to. Yet it’s not easy at all to do a cracking job.
If you’re just starting out in CX, or you’re feeling a bit lost on the way, here are 50 to-the-point quotes on customer experience to help you get (back) on track.Continue Reading “50 Inspirational Quotes on Customer Experience to Guide Your Way” →
It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. We must say – it’s been such an exhilarating journey so far!
For research purposes, we talked to many experts, interviewed a large number of potential customers, and even built a community! We learned a lot and shared our findings on our blog through stories and ebooks.
However, what we have for you today is very special. We reached out to 100+ digital companies and compiled the statistics to provide insights into the State of Customer Experience in 2020.Continue Reading “The State of Customer Experience Report in 2020 – CX statistics to help you move in the right direction” →
Are you having a hard time scaling your customer feedback response rate? You’re not alone.
Getting customers to respond to feedback requests is a challenge for businesses of all stripes. According to Customer Experience Magazine, only 1 out of every 26 disgruntled customers will take the time to provide you with feedback. The rest will simply take their business somewhere else.Continue Reading “12 Easy-To-Apply Tips To Boost Customer Feedback Response Rate” →
Wow, can’t believe we actually pulled together a summit with more than 50 speakers on Customer Experience and Customer-centric growth in less than 2 months!
And now we’re proud to say The Journey to Customer-Centric Growth – Success Stories of Scaling CX and Qualitative Feedback is a MUST attend, learnings guaranteed event. Especially for SaaS product managers, customer success managers, growth marketers, and actually all the organizations that aspire to listen to the Voice of Customers.Continue Reading “The Journey to Customer-Centric Growth: Our 1st Virtual Summit on May 20th!” →
Jennifer Clinehens, the author of CX That Sings and Choice Hacking, whose an expert in customer behavior psychology and the Head of Experience at The Marketing Store – an agency that focuses on customer experience, joined the Feedback Tribe for an energetic round of Ask Me Anything.
Here are the top 10 liked questions. To read the full Q&A, join the Feedback Tribe slack group.Continue Reading “#AskMeAnything with Jennifer Clinehens on the Feedback Tribe” →
Getting user feedback is key to SaaS product growth (or any company’s growth, for that matter.)
And a seemingly small thing like placing a user feedback button on your website or in your app can go a long way for your product.
Placed strategically, easy to spot, and asking the right question, it can help you improve your product roadmap and customer service.
Let’s look at some of the tools you can use to create the best feedback button for your website and application.
Rejoice, do a celebration dance, insert high-five emojis… visual customer feedback just entered a new league with the Attachment feature.
Don’t stop at collecting feedback, manage it like a proContinue Reading “7 Usersnap Collaboration Tips to Manage Customer Feedback Loops with a Visual Twist + Most Requested Feature Release!” →
As a product owner, you love feedback. But you might not jump with excitement about having to triage these requests and issues for the preparation of your upcoming development sprints.
We get it, bugs and feedback can get messy, and there are a handful of tools you work with, making the process even more tedious.
There’s great news: Usersnap’s latest updates on the Jira Server and Cloud integrations allow you to easily triage all collected items to Jira’s backlog for your upcoming to-do list.Continue Reading “A PM’s dream-come-true: Triaging issues and feedback from Usersnap to Jira” →