We’re glad to see more and more big companies putting customer feedback at high priority, so today we want to share the top 10 customer feedback examples with you to help you get started in your own feedback process.Continue Reading “Customer feedback examples from 10 leading companies – Google, Facebook, Amazon…” →
Developing your website and a building the customer experience can be a lot of trouble, especially at early stages. You roll out the product, but the engagement rates are far lower than you expected. The worst thing is you don’t know why.Continue Reading “5 Ways to Test and Improve Website Customer Experience” →
Running a web development agency, business owners cannot exist independently of their clients, client collaboration. Effective two-way communication between clients and managers, designers and web developers is a crucial process that can make-or-break the company’s success.
A common way to improve efficiency across the business is by creating systems. Collaboration software is the ideal system that helps clients and web agencies to communicate, collaborate, share files and solve various issues on the fly.
DevOps is a new movement that’s rapidly spreading through the technological community. While many might think it’s just a buzzword, It is really much more than that. By definition, DevOps is also known as “agile infrastructure” and it’s a cross-disciplinary community of practice which aims to optimize systems at scale.
That might sound a bit complicated, but it’s much simpler than it sounds. Basically, it’s the practice of operations and development teams working together to speed up the development process and beyond. It’s a way to create more effectively, so it’s done a world of good for companies who need to focus on producing more products at a rapid pace.
However, it isn’t without its challenges. There are a number of roadblocks preventing DevOps businesses from finding success, and that’s exactly what we’ll be talking about in this guide. Once you know the 5 biggest challenges, you’ll also be equipped to overcome those challenges.
A picture is worth 1000 words. A very familiar quote and it still holds true.
Capturing screen images has become a highly popular mode of visual communication in today’s world. New technologies have enriched working with screenshot images to fit the modern multi-location team structure.
As per studies, 90% of information entering the brain is visual and that visuals are processed 60,000 times faster in the brain than text. To save cost and time and improve productivity, a visual communication tool for your teams to understand issues faster is must-have.
Who doesn’t like to use a product that looks pretty?
Yet as a software company owner or product manager, you hesitate to put time and budget into UI/UX design?
The questions lingering in your mind may be: How important is design to product success? Or how would UI/UX contribute to business growth?
Here at Usersnap, we recently underwent a significant change to our product interface. So we can help answer some of the FAQs you might have with our real-life examples.
According to ThinkJar’s customer strategy research, 86% of consumers are willing to pay more for an upgraded experience.
As a product owner, UI/UX designer or a marketer, we are all working to optimize the website experience and bring in more customers.
But what defines a good experience? What should you improve? How can you measure the quality of user experiences?
If you have any of these questions floating in your mind, you are on the right track. In this article, you will get answers and learn about the best practices in creating, measuring and evaluating digital experiences from leading companies.
Why do brands compete to shout “customer centric”? Today, customers want more from brands.
They look beyond the products and, recently, the focus on customer experience has become more accentuated.
Writing catchy copies for your marketing campaigns to grab the attention of your consumers is definitely important. But many marketers have forgotten about writing copies to show customer centricity and improve customer experience.
72% of customers blame poor customer service as the reason for having to explain their issue multiple times.
But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. They are often the ones who do not describe their problems accurately and can waste your time.
So, how can you overcome miscommunication and improve efficiency? How do you shorten the tedious back-and-forth cycle in clarifying technical issues?
This article has got you covered.
In the past, the core goal of testing is to find bugs and fix them. But the dynamics of IT and testing landscape have changed now.
Agile QA approach and user experience driven development (UXDD) have taken modern software development and testing by storm.
Are your QA testers up to speed?
As a QA tester or manager, how you scale up your skills to match today’s innovative challenges is the key to improving testing productivity and advancing your career prospects.