Try one of the best alternatives to Bugzilla and gather screenshots and annotate screens with the visual bug tracking tool from Usersnap.
Bugzilla is a popular bug tracking & defect tracking software. It has a broad range of features, and is free to use.
So why look for an alternative?
First, Bugzilla's user interface is not very user-friendly. It requires some comprehensive skill set to get used to Bugzilla's interface.
Second, Bugzilla is a comprehensive system offering you wikis, forums, and other features. As a small to mid-sized business, using Bugzilla might just be an overhead. Especially if you just look for an easy-to-use bug tracking system.
Third, Bugzilla is hard to use for non-developers, and not so tech-savvy people.
If you are looking for a Bugzilla alternative, the Usersnap bug tracker is an ideal replacement.
→ Great system for extensive defect management
→ Modifications & customizations
→ Open source community
→ Great investment & commitment up-front
→ Old school user interface
→ Not SMB-friendly
→ No screen capture feature
→ Great system for small- & mid-sized teams
→ Easy setup & simple to use
→ Screen capture
→ Additional meta information to every bug report
Bugzilla is a great bug tracking tool with various features. However, traditional bug reporting is not a fun experience. Long forms and various options to choose from.
Report bugs directly in your browser. Usersnap makes tracking bugs easy. With point-and-click annotation tools, Usersnap Classic helps you report bugs where they happen: in your browser.
No need to switch to a bug reporting application or to fill out endless forms.