Usersnap as a Bugzilla alternative

Bugzilla is a popular bug tracking & defect tracking software. It has a broad range of features, and is free to use. So why look for an alternative? First, Bugzilla's user interface is not very user-friendly. It requires some comprehensive skill set to get used to Bugzilla's interface. Second, Bugzilla is a comprehensive system offering you wikis, forums, and other features.

As a small to mid-sized business, using Bugzilla might just be an overhead. Especially if you just look for an easy-to-use bug tracking system. Third, Bugzilla is hard to use for non-developers, and not so tech-savvy people. If you are looking for a Bugzilla alternative, the Usersnap bug tracker is an ideal replacement. Here's a detailed feature comparison between the two:

Bugzilla


Free to use

Project & issue tracking features

Defect management

Web-based

Third party integrations

Usersnap


Free for 15 days

Project & issue tracking features

Defect management

Web-based

Third party integrations

Single page application support

Screen capture & annotation tools

Simple usage for non-developers

The traditional way of bug reporting

Bugzilla is a great bug tracking tool with various features. However, traditional bug reporting is not a fun experience. Long forms and various options to choose from.

feedback widget for websites plugins
bugzilla alternative from usersnap

The modern way of bug reporting

Report bugs directly in your browser. Usersnap makes tracking bugs easy. With point-and-click annotation tools, Usersnap helps you report bugs where they happen: in your browser. No need to switch to a bug reporting application or to fill out endless forms.

Bugzilla Pros


  • Great system for extensive defect management
  • Modifications & customizations
  • Open source community

Bugzilla Cons


  • Great investment & comitment up-front
  • Old school user interface
  • Not SMB-friendly
  • No screen capture feature

Usersnap Pros


  • Great system for small- & mid-sized teams
  • Easy setup & simple to use
  • Screen capture
  • Additional meta information to every bug report

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