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Customer feedback platform
Every customer signal in one traceable view
Support tickets, sales calls, in-app reports and surveys land in one place, each linked to the customer and source behind it, so your team works from the pattern.
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Consolidate your channels
Support tickets, sales calls, surveys and NPS land in one place automatically
Users report issues inside your product with screenshots, annotations and conditional questions. From the Growth plan, Channels pulls in calls and support conversations, and in-app surveys measure sentiment at the moments you pick.
- See the exact problem with screenshots
- Targeted surveys with conditional questions
Turn evidence into scored opportunities
AI drafts the hypothesis. Your team prioritizes by value and effort.
Hypothesis Generator suggests likely root causes and shows the items behind each, on Professional plans and above. Score opportunities by value and effort, track status, assignee and priority, and connect 50+ integrations.
- Switch between kanban and list views
- 2-way integration with Jira, Azure DevOps
Decisions you can defend
The evidence platform keeps every insight traceable to its source evidence
Track trends and satisfaction scores over time. Open any user to see their feedback history, and group users into segments.
Check out our ultimate guide to customer feedback to improve your strategy.
- AI topic and sentiment tagging on Professional plans and above
- Export via REST API or one-click CSV
Close the loop faster
Tell the people who asked, then show them it worked
Share a public board where customers upvote and comment, or a limited board where each user sees only their own requests. Replies you write in Usersnap reach the customer by email.
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Set up continuous AI product discovery in just 10 mins
Create projects for active user feedback collection and data ingestion definition.
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Bring feedback into your
team’s workflow
Build the right features in the right way
