Customer feedback platform

Capture and prioritize the most impactful feedback

Streamline issues, feature requests, and product survey responses with Usersnap to exceed user expectations! The reliable partner for you to build a bug-free, superior UX, meaningful product.

Customer feedback tool for SaaS Product Managers

Trusted by 20,000+ websites

Microsoft and UsersnapErste Group and UsersnapBBC and UsersnapWP Engine and UsersnapRed Hat and UsersnapTrendyol
Microsoft and UsersnapErste Group and UsersnapBBC and UsersnapWP Engine and UsersnapRed Hat and UsersnapTrendyol
Read the stories from our customers
Reactive and proactive user feedback collection with Usersnap

Reactive & Proactive Collection

Constant insights for your roadmap planning

Empower users to share feedback anytime in the product with screen capturing and annotation tools. Engage with users to measure the sentiment at specific moments.

  • See the exact problem with screenshots
  • Targeted surveys boost response rates

Plan Roadmaps & Fix Issues

Organized workflows and strategic overview

Categorize feedback with labels into important topics. Manage development and track issues with the status, assignee, priority fields and more. Connect with 50+ integrations.

  • Switch between kanban and list views
  • 2-way integration with Jira, Azure DevOps
User feedback management tool
Canva and Usersnap
Joscha Feth,
Lead Engineer
Usersnap allows us to get feedback more often and more precise ever since we adopted it. This really helps us to iterate faster on our design community's needs.
View success story
Tech and product manager testimonial
Andre Lefort,
VP of Technology
We use Usersnap for all our projects and it has changed our entire QA process, with auto-captured user information to help us solve issues faster.
View success story
Digital product team use case with Usersnap
Tony Stillwell,
Product Director
Listening to our customers has been a priority for us out of the gate. Usersnap has made that priority much easier to maintain.
View success story
Start-up and scale-up use cases with Usersnap
Annie Ng,
Growth Lead
Usersnap gives us insights on our users’ pain points, top requests, and use cases. It helps us to prioritize new features and improve product design.
View success story
Erste Bank and Usersnap
Gosia Pryc,
Product Manager
How to bring value to the end users is what our teams thrive for. And Usersnap helps us get the feedback and evidence we need to keep moving.
View success story
User feedback analysis with AI

Make Decisions with Evidence

Actionable feedback to make quick improvements

Analyze feedback trends and customer satisfaction. Monitor customer health with feedback history and segments.

Check out our ultimate guide to customer feedback to improve your strategy.

  • AI-assisted categorizing and labeling
  • Export data automatically via REST API


Involve your customers in the growth of the product

Communicate with your community or stakeholders using the public or limited Board. Follow up on feedback in Usersnap and customer will get an email reply. Let them appreciate your user-centric approach.

Learn more
User feedback portal by Usersnap

Only 10 mins to implement this customer feedback software

Templates for customer feedback

Bring feedback into your
team’s workflow

See your 50+ integration options

Build the right features in the right way

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Capture with browser extension
G2 Best Customer Support User Feedback SoftwareG2 High Performer User Feedback Software
capterra badgeproducthunt badge