Customer feedback platform

Every customer signal in one traceable view

Streamline issues, feature requests, and product survey responses with Usersnap to exceed user expectations! The reliable partner for you to build a bug-free, superior UX, meaningful product.

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Customer feedback tool for SaaS Product Managers

Trusted by 20,000+ websites

Read the stories from our customers

Reactive and proactive user feedback collection with Usersnap

Consolidate your channels

Support tickets, sales calls, surveys and NPS land in one place automatically

Empower users to share feedback anytime in the product with screen capturing, annotation tools, and conditional questions. Engage with users to measure sentiment at specific moments.

See the exact problem with screenshots
Targeted surveys with conditional questions

Turn evidence into scored opportunities

AI drafts the hypothesis. Your team prioritizes by value and effort.

Categorize feedback with labels into important topics. Manage development and track issues with the status, assignee, priority fields and more. Connect with 50+ integrations.

Switch between kanban and list views
2-way integration with Jira, Azure DevOps

Joscha Feth,

Lead Engineer

Usersnap allows us to get feedback more often and more precise ever since we adopted it. This really helps us to iterate faster on our design community's needs.

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Andre Lefort,

VP of Technology

We use Usersnap for all our projects and it has changed our entire QA process, with auto-captured user information to help us solve issues faster.

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Digital product team use case with Usersnap

Tony Stillwell,

Product Director

Listening to our customers has been a priority for us out of the gate. Usersnap has made that priority much easier to maintain.

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Start-up and scale-up use cases with Usersnap

Annie Ng,

Growth Lead

Usersnap gives us insights on our users’ pain points, top requests, and use cases. It helps us to prioritize new features and improve product design.

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Gosia Pryc,

Product Manager

How to bring value to the end users is what our teams thrive for. And Usersnap helps us get the feedback and evidence we need to keep moving.

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Decisions you can defend

The evidence platform keeps every insight traceable to its source evidence

Analyze feedback trends and customer satisfaction. Monitor customer health with feedback history and segments.

Check out our ultimate guide to customer feedback to improve your strategy.

AI-assisted categorizing and labeling
Export data automatically via REST API

Close the loop faster

Tell the people who asked, then show them it worked

Communicate with your community or stakeholders using the public or limited Board. Follow up on feedback in Usersnap and customer will get an email reply. Let them appreciate your user-centric approach.

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