Canva streamlines its feedback process with Usersnap

Canva is an online design and publishing tool which gives people the power to create stunning graphics by using a user-friendly drag-and-drop interface.

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Challenges

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Communicating visual matters with users
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Unsolicited customer feedback sources.
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Streamlining internal bug tracking with efficiency

“Usersnap allows us to get feedback more often and more precise ever since we adopted it. This really helps us to iterate faster on our design community's needs.”

Joscha Feth, Engineer @Canva

Loved features

Annotated screenshots and screen recording
User environment metadata
Public board for client communication

Results

215% increase
in customer feedback submission
Improved efficiency
by streamlining and automating tickets.
Raised customer satisfaction
by allowing for in-app feedback.

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"It's a great two-way communication tool that gives our users a voice and helps them feel more involved."

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Hawaiian airlines

"It’s a terrific source of new ideas from users and has helped uncover pain points that led to improvements on our site."

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Erste bank

"Invaluable customer feedback may have gone unheard without Usersnap as our constant feedback portal."

Collect feedback,
ship better & faster.

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