Canva Streamlines Its
Feedback Process With Usersnap

Canva is an online design and publishing tool which gives people the power to create stunning graphics by using a user-friendly drag-and-drop interface.

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Challenges

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Communicating visually matters with users
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Unsolicited customer feedback sources
Streamlining internal bug tracking with efficiency

“Usersnap allows us to get feedback more often and more precise ever since we adopted it. This really helps us to iterate faster on our design community's needs.”

Joscha Feth, Engineer

Results

215% increase
in customer feedback submission
Improved efficiency
by streamlining and automating tickets.
Raised customer satisfaction
by allowing for in-app feedback.
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