Usersnap:
Best Customer Feedback alternative for Hotjar in 2021

With Usersnap, don't just analyze behavior. Get to the "why" with a full feedback solution.
• Store screen captures longer • Straightforward, flexible pricing • 15+ feedback templates

Get started, it’s freeWatch a 2 mins video ⟶Feel the Usersnap difference
customer feedback on web application

Just a few successful companies with Usersnap at their side

Why is Usersnap a great
Hotjar alternative?

Easy setup and onboarding
Easy-to-use UI: access all feedback in one place
Feedback inbox: view all incoming feedback
Easy setup and onboarding
Unlimited, free screen capture in all plans (screenshots, screen recordings)
More ways to collect feedback (multiple widget options)
Chat directly to customers within the dashboard
100% GDPR and CCPA compliant
Our customers love our features, check out why  ⟶

89%

customers leave after one bad experience

16,467

software companies used Usersnap

Native integrations with Jira, Azure,
DevOps, Asana, Trello, etc.

Integrate with your favorite tools

View all our integrations ⟶

Integrate with your favorite tools

View all our integrations →

Usersnap: all-in-one feedback platform

Hotjar is a website analytics tool for heatmaps and visitor recordings of website visitor behavior. It's a nice behavioral analytics tool, with some wonderful UX capabilities. As your company grows, you need an easy customer feedback solution to setup and use for your growing needs.

Also, you might need best-in-class customer support, flexible pricing, and more dynamic ways to collect feedback. When that's the case, Usersnap can help.

  • Customer feedback (feature requests, issues collection)
  • Customer experience ratings (NPS, CSAT, CES)
  • Visual bug tracking for developers and designers
  • Quality assurance (QA) for software testing
  • User acceptance testing (UAT)

Why pay for just a fraction of what you can get at Usersnap?
Try it today.

Features that help product managers,
CX'er, designers and marketers.

Installation

Place the global snippet to your HTML code just once to start your feedback adventure. Or use our Wordpress plugin.

Projects and notifications

Each feedback project has its own notification setting for you to focus on the most relevant info.

Pause/live control

Launch or pause your projects from the dashboard. Use the preview mode to test before going live.

Split-screen

Browse and work through the feedback in one clear view.

Branding

Apply your brand’s colors and text fonts. Our public REST API allows you to style the feedback widget however you wish.

Browser extension

The Chrome and Firefox browser extensions allow you to capture and send feedback or ideas on any web page.

Cloud-based hosting

Usersnap is cloud-based so you don't have to worry about installation & maintenance.
ISO 27001 and SOC-2 certified hosting centers.

Security (GDPR, CCPA)

We value data safety and fulfill a variety of security measurements. 256-bit SSL protected, 100% GDPR compliant.

Data export

All data of your projects and tickets can be exported. You are the magician of the show.

Language support

Our feedback collectors support multiple languages for you to speak in your users’ most familiar tongue.

Webhooks

If you have an enterprise solution we don’t support, you can still connect Usersnap to your software using Webhooks.

Unlimited feedback

Whenever there’s feedback, we have your back! No matter the volume of feedback tickets... you pay the same.

Build better products
with customer feedback

Try it now, no credit card.

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