Usersnap helps consolidate user feedback for fitness app Runtastic

Runtastic offers a range of digital health tracking and training applications. Usersnap helps the product and development teams to collect actionable feedback.

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Challenges

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No customers wanted to fill out forms
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Time wasted for customer feedback was monumental
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Needed insights to improve customer experience

“As a company with a wide range of apps & services we rely on tools like Usersnap to make our feedback workflow better.”

Franz Tretter, Runtastic
Franz Tretter, Product Manager @Runtastic

Loved features

In-app screenshots with a simple widget
User environment metadata automatically fetched
Standardized QA feedback tickets and process

Results

Easily maintain responsive website and app

Usersnap captures the most important information needed for a fast QA.
Metadata automatically attached to feedback items

Automatically see device info, OS, screen size, URL and other customer data.
Screenshot for every feedback


The visual feedback helps our team to better understand the user request and issue.

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