Best UserTesting alternative in 2024

Unlock the epitome of user testing and feedback with Usersnap—the ultimate alternative to UserTesting. Seamlessly conduct user tests, gather invaluable feedback, and streamline your workflow with Usersnap.

Get started, it’s freeWatch a 2 mins video ⟶Feel the Usersnap difference
customer feedback on web application

Trusted by 20,000+ websites

Microsoft and UsersnapErste Group and UsersnapBBC and UsersnapWP Engine and UsersnapRed Hat and UsersnapTrendyol
Microsoft and UsersnapErste Group and UsersnapBBC and UsersnapWP Engine and UsersnapRed Hat and UsersnapTrendyol
Read the stories from our customers

Why is Usersnap the better alternative compared to UserTesting?

Easy setup and onboarding
Usersnap is the top rated Bugherd alternative

UserTesting

Flexible survey builder and conditional logic questions
Qualified advantage
Screenshot and video tools to capture visual feedback
Testing audience recruitment
Qualified advantage
Interactive video surveys with video responses
Guest portal for public upvote or personal feedback ticket tracking
Browser extension to streamline feedback from other sources
Feedback enrichment (user attributes, engagement history, etc)
2-way, status-sync integrations for Jira, Azure DevOps, etc.
Feedback analysis dashboard with AI-assisted cateogrization
Release note pop-up and instant micro feedback
User activity history and segmentation
Personal onboarding and 1st year money back guarantee*

215%

increase in feature requests
when collecting with Usersnap

16,895

software companies globally
work with Usersnap
GDPR compliant
CCPA ready

See why Jimmy Rose picked Usersnap in his ultimate website feedback tool comparison

Native integrations with Jira, Azure,
Slack, Asana, Trello, etc.

Integrate with your favorite tools

View all our integrations ⟶

Usersnap: all-in-one feedback platform

Usersnap can seamlessly integrate with your website and development tools, so that your users always have the widget to share feedback, and you can create tickets faster for Jira, Azure DevOps, etc.

Effortlessly record a video, annotate on screenshots, get metadata and console logs attached. Micro surveys increase response rates and feature request portal foster community insights.

"Usersnap emerges as the premier alternative to UserTesting for our internal QA and beta user acceptance testing. It has transformed how we communicate feedback and collaborate on product solutions."
View case studies

Customize your user-centric growth with Usersnap

UserTesting is a customer testing tool. But you need a feedback platform tailored for digital products.

  • Visual bug reporting within your product
  • User testing widgets and validation surveys
  • Measure user satisfaction per feature, per segment
  • AI-assisted feedback categorization and summary
feedback menu

Features that UserTesting does not offer

Installation

Place the global snippet to your HTML code just once to start your feedback adventure. Or use our Wordpress plugin.

Projects and notifications

Each feedback project has its own notification setting for you to focus on the most relevant info.

Pause/live control

Launch or pause your projects from the dashboard. Use the preview mode to test before going live.

Split-screen

Browse and work through the feedback in one clear view. Or switch to Kanban board view to manage progress.

Branding

Apply your brand’s colors and text fonts. Our public REST API allows you to style the feedback widget however you wish.

Browser extension

The Chrome and Firefox browser extensions allow you to capture and send feedback or ideas on any web page.

Cloud-based hosting

Usersnap is cloud-based so you don't have to worry about installation & maintenance.
ISO 27001 and SOC-2 certified hosting centers.

Security (GDPR, CCPA)

We value data safety and fulfill a variety of security measurements. 256-bit SSL protected, 100% GDPR compliant.

Data export

All data of your projects and tickets can be exported. You are the magician of the show.

Language support

Our feedback collectors support multiple languages for you to speak in your users’ most familiar tongue.

Webhooks

If you have an enterprise solution we don’t support, you can still connect Usersnap to your software using Webhooks.

Unlimited feedback

Whenever there’s feedback, we have your back! No matter the volume of feedback tickets... you pay the same.

Build the right features in the right way

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Capture with browser extension
G2 Best Customer Support User Feedback SoftwareG2 High Performer User Feedback Software
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