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Research and validate what you plan to build next with customers. Leverage logic conditional questions to get into the why and how.
Capture annotated screenshots or videos and assign teammates directly. Sync with Jira to automatically create tickets.
Measure specific experiences triggered by API events with stars or emoji scales.
Quantitative and qualitative data together provides powerful insights.
Userback is a nice visual feedback tool. But you need a more versatile feedback platform like Usersnap.
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“Usersnap has shortened our customer support cycle. Visual feedback really helps us understand and iterate faster.”
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“As a company with a wide range of products, we rely on Usersnap to manage user feedback workflows.”
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“In a global organization with over 2000 employees, Usersnap is essential for scaling the feedback exchange on our website.”
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“How to bring value to the end users is what the teams thrive for. And Usersnap helps us get the feedback and evidence we need to keep moving.”
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