.svg)
Usersnap vs. Userback
The best Userback alternative
- Designed for product specific feedback
- Streamline ideation to validation
- Increase user testing speed and quality
- Build precise and user-centric solutions
.webp)
.png){kind=logo}
.svg)
.png){kind=logo}
Why is Usersnap the better alternative compared to Userback?
Easy setup and onboarding
Userback
Flexible feedback widgets and surveys (30+ templates)
Screen capture tools with annotation or audio recording
Customizable button, menu, widget design, and email automation
Feedback enrichment (user attributes, engagement history, etc)
Guest portal for public upvote or personal ticket tracking
2-way, status-sync integrations for Jira, Azure DevOps, etc.
Feedback analysis dashboard with AI-assisted categorization
Personal onboarding and 1st year money back guarantee*
User feedback templates Userback doesn't offer
New feature poll
Research and validate what you plan to build next with customers. Leverage logic conditional questions to get into the why and how.
Bug tracking widget
Capture annotated screenshots or videos and assign teammates directly. Sync with Jira to automatically create tickets.
Customer satisfaction widget
Measure specific experiences triggered by API events with stars or emoji scales.
Quantitative and qualitative data together provides powerful insights.
Customize your user-centric growth with Usersnap
Userback is a nice visual feedback tool. But you need a more versatile feedback platform like Usersnap.
- Issues and feature request forms
- User testing widgets and validation surveys
- Targeted research by features, segments
- AI-assisted feedback categorization and summary
.svg)
.svg)
Bring feedback into your
team’s workflow
See your 50+ integration options
.svg)
50%
less time in QA/UAT process
16,365
companies trust Usersnap
.svg)
“Usersnap has shortened our customer support cycle. Visual feedback really helps us understand and iterate faster.”
.webp)
Joscha Feth
Lead Engineer
.svg)
Read full story
“As a company with a wide range of products, we rely on Usersnap to manage user feedback workflows.”
Franz Tretter
Product Manager
Read full story
“In a global organization with over 2000 employees, Usersnap is essential for scaling the feedback exchange on our website.”
%20(1).webp)
Gerald Haydtner
Website Marketing Manager
Read full story
“How to bring value to the end users is what the teams thrive for. And Usersnap helps us get the feedback and evidence we need to keep moving.”
Malgorzata Fleischmann
Product Owner
.svg)
Read full story
