Usersnap: Best Userback Alternative in 2021

With Usersnap, go beyond simple QA and UAT for a full feedback solution.
• Free screen recordings • Easy-to-use UI for everyone • 15+ feedback templates

Get started, it’s freeWatch a 2 mins video ⟶Feel the Usersnap difference
customer feedback on web application

Just a few successful companies with Usersnap at their side

Why is Usersnap a great
Userback Alternative?

Easy setup and onboarding
Easy-to-use UI: access all feedback items in one place
Feedback inbox: view all incoming feedback
Easy setup and onboarding
Free screen recording feedback included in all plans
Multi-purpose feedback widgets.
Customer service replies
Video screen recording
100% GDPR and CPA compliant (Europe-based)
Our customers love our features, check out why  ⟶

50%

less time in the approval process

5,365

web and software agencies used Usersnap

Thousands of customers trust Usersnap, but don’t just take our word for it.

See why Jimmy Rose from Content Snare chose us over other competitors

Collecting visual feedback for websites or SaaS with Usersnap  ⟶

Native integrations with Jira, Azure,
DevOps, Asana, Trello, etc.

Integrate with your favorite tools

View all our integrations ⟶

Integrate with your favorite tools

View all our integrations →

Usersnap: all-in-one feedback platform

Userback is a nice visual feedback tool.  As your company grows, you need a more versatile feedback platform like Usersnap to grow with you. This is how we can help:

  • Visual bug tracking for designers and developers
  • Quality assurance (QA) for software testing
  • User acceptance testing (UAT)
  • Customer feedback (feature requests, issues collection)
  • Customer experience ratings (NPS, CSAT, CES)

One place for all your feedback needs. Try Usersnap today.

Features that help developers, engineers,
QA managers, and project managers.

Installation

Place the global snippet to your HTML code just once to start your feedback adventure. Or use our Wordpress plugin.

Projects and notifications

Each feedback project has its own notification setting for you to focus on the most relevant info.

Pause/live control

Launch or pause your projects from the dashboard. Use the preview mode to test before going live.

Split-screen

Browse and work through the feedback in one clear view.

Branding

Apply your brand’s colors and text fonts. Our public REST API allows you to style the feedback widget however you wish.

Browser extension

The Chrome and Firefox browser extensions allow you to capture and send feedback or ideas on any web page.

Cloud-based hosting

Usersnap is cloud-based so you don't have to worry about installation & maintenance.
ISO 27001 and SOC-2 certified hosting centers.

Security (GDPR, CCPA)

We value data safety and fulfill a variety of security measurements. 256-bit SSL protected, 100% GDPR compliant.

Data export

All data of your projects and tickets can be exported. You are the magician of the show.

Language support

Our feedback collectors support multiple languages for you to speak in your users’ most familiar tongue.

Webhooks

If you have an enterprise solution we don’t support, you can still connect Usersnap to your software using Webhooks.

Unlimited feedback

Whenever there’s feedback, we have your back! No matter the volume of feedback tickets... you pay the same.

Cut your project approval process by 50% today.

Trusted by thousands of agencies and software companies.

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