Best alternative in 2024

Usersnap exceeds with superior website issue reporting, user feedback loop management, and advanced testing and bug tracking capabilities. Usersnap ensures seamless feedback management and high-quality product delivery. Experience the difference today!

Try Usersnap for freeGet started, it’s freeWatch a 2 mins video ⟶
customer feedback on web application

Successful teams collect feedback with Usersnap


Why is Usersnap the better alternative you need than

Easy setup and onboarding
Easy-to-use UI
Feedback inbox overviewing all incoming items
Easy setup and onboarding
Annotated screenshots and screen recording
Multi-purpose feedback widgets
Customer service replies within the dashboard
Handle multiple projects at the same time
Affordable for smaller to mid-sized companies
Our customers love our features, check out why  ⟶


of customers leave you after bad experience


Software companies used Usersnap

Native integrations with Jira, Azure,
DevOps, Asana, Trello, etc.

Integrate with your favorite tools

View all our integrations ⟶

Usersnap: all-in-one feedback platform

While Userback offers visual feedback capabilities, as your company expands, you require a more versatile feedback platform like Usersnap to scale alongside your growth.

Usersnap provides comprehensive features and scalability, making it the ideal choice for evolving businesses.

  • Visual bug tracking for designers and developers
  • Quality assurance (QA) for software testing
  • User acceptance testing (UAT)
  • Customer feedback (feature requests, issues collection)
  • Customer experience ratings (NPS, CSAT, CES)

One place for all your feedback needs. Try Usersnap today.

feedback menu

Features that help developers, engineers,
QA managers, and project managers.


Place the global snippet to your HTML code just once to start your feedback adventure. Or use our Wordpress plugin.

Projects and notifications

Each feedback project has its own notification setting for you to focus on the most relevant info.

Pause/live control

Launch or pause your projects from the dashboard. Use the preview mode to test before going live.


Browse and work through the feedback in one clear view.


Apply your brand’s colors and text fonts. Our public REST API allows you to style the feedback widget however you wish.

Browser extension

The Chrome and Firefox browser extensions allow you to capture and send feedback or ideas on any web page.

Cloud-based hosting

Usersnap is cloud-based so you don't have to worry about installation & maintenance.
ISO 27001 and SOC-2 certified hosting centers.

Security (GDPR, CCPA)

We value data safety and fulfill a variety of security measurements. 256-bit SSL protected, 100% GDPR compliant.

Data export

All data of your projects and tickets can be exported. You are the magician of the show.

Language support

Our feedback collectors support multiple languages for you to speak in your users’ most familiar tongue.


If you have an enterprise solution we don’t support, you can still connect Usersnap to your software using Webhooks.

Unlimited feedback

Whenever there’s feedback, we have your back! No matter the volume of feedback tickets... you pay the same.

Build better products
with customer feedback

Try it now, no credit card.

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