Best Pastel alternative in 2025

Experience the pinnacle of visual feedback and bug tracking with Usersnap—the best alternative to Pastel. Seamlessly capture screenshots, annotate screens, and streamline your bug reporting process with Usersnap's intuitive platform.

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customer feedback on web application

Trusted by 20,000+ websites

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Why is Usersnap the better alternative compared to Pastel?

Easy setup and onboarding

Usersnap is the top rated Bugherd alternative

Pastel

Flexible feedback widgets and surveys (30+ templates)

Qualified advantage

Screen capture tools with annotation for website and apps

Customizable button and widget design, and email automation

Bugherd does not have... but Usersnap offers more

Feedback enrichment (user attributes, engagement history, etc)

Guest portal for public upvote or personal ticket tracking

2-way, status-sync integrations for Jira, Azure DevOps, etc.

Feedback analysis dashboard with AI-assisted cateogrization

Personal onboarding and 1st year money back guarantee*

50%

less time in the approval process

5,365

Web and software agencies used Usersnap

Thousands of customers trust Usersnap, but don’t just take our word for it.

See why Jimmy Rose from Content Snare chose us over Other competitors

Collecting visual feedback for websites or SaaS with Usersnap ⟶

Native integrations with Jira, Azure,
DevOps, Asana, Trello, etc.

integrations

Integrate with
tools you use daily

View Usersnap integrations ⟶

Usersnap: all-in-one feedback platform

Pastel is a feedback tool for building websites. By sharing a canvas link of your website, a user can leave comments for your team.

Usersnap is a better alternative to Pastel.

There is no need to send a link to your team members or clients. With Usersnap installed on a website, anyone can create annotated screenshots, add comments, and send visual feedback to your team.

What sets Usersnap apart is its ability to capture accurate screenshots of what your clients actually see, complete with helpful metadata.

Moreover, Usersnap automatically sends these screenshots to your preferred integrations, such as Jira, Azure DevOps, Trello, GitHub, and more, streamlining your workflow and enhancing collaboration.

Say goodbye to the limitations of Pastel and embrace the robust capabilities of Usersnap for an unparalleled feedback experience.

Customize your user-centric growth with Usersnap

Pastel is a nice tool. But you need a more versatile feedback platform like Usersnap to make an impact.

Visual bug reporting within your product
User testing widgets and validation surveys
Measure user satisfaction per feature, per segment
AI-assisted feedback categorization and summary

Features that help developers, engineers,
QA managers, and project managers.

Split-screen or Kanban board

Browse and work through the feedback in one clear view. Or switch to Kanban board view to manage progress and thinking lanes.

Browser extension

The Chrome and Firefox browser extensions allow you to capture and send feedback or ideas on any web page.

Branding

Apply your brand’s colors and text fonts. Our public REST API allows you to style the feedback widget however you wish.

Installation

Place the global snippet to your HTML code just once to start your feedback adventure. Or use our Wordpress plugin.

Projects and notifications

Each feedback project has its own notification setting for you to focus on the most relevant info.

Pause/live control

Launch or pause your projects from the dashboard. Use the preview mode to test before going live.

Cloud-based hosting

Usersnap is cloud-based so you don't have to worry about installation & maintenance.
ISO 27001 and SOC-2 certified hosting centers.

Security (GDPR, CCPA)

We value data safety and fulfill a variety of security measurements. 256-bit SSL protected, 100% GDPR compliant.

Data export

All data of your projects and tickets can be exported. You are the magician of the show.

Language support

Our feedback collectors support multiple languages for you to speak in your users’ most familiar tongue.

Webhooks

If you have an enterprise solution we don’t support, you can still connect Usersnap to your software using Webhooks.

Unlimited feedback

Whenever there’s feedback, we have your back! No matter the volume of feedback tickets... you pay the same.

“Usersnap has shortened our customer support cycle. Visual feedback really helps us understand and iterate faster.”

Canva success story with Usersnap

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“As a company with a wide range of products, we rely on Usersnap to manage user feedback workflows.”

Runtastic success story with Usersnap

Product Manager

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“In a global organization with over 2000 employees, Usersnap is essential for scaling the feedback exchange on our website.”

Dynatrace success story with Usersnap

Gerald Haydtner

Website Marketing Manager

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“How to bring value to the end users is what the teams thrive for. And Usersnap helps us get the feedback and evidence we need to keep moving.”

Erste Bank use Usersnap for user feedback on applications

Malgorzata Fleischmann

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Our users love us, check out why ⟶

Cut your project approval process by 50% today.

Trusted by thousands of software companies and agencies.

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