Best Pastel alternative in 2024

Experience the pinnacle of visual feedback and bug tracking with Usersnap—the best alternative to Pastel. Seamlessly capture screenshots, annotate screens, and streamline your bug reporting process with Usersnap's intuitive platform.

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customer feedback on web application

Successful teams collect feedback with Usersnap



less time in the approval process


Web and software agencies used Usersnap

Why leading companies prefer Usersnap over Pastel

Easy setup and onboarding
All-in-one feedback platform
Feedback inbox overviewing all incoming items
Easy setup and onboarding
Screen recording feedback
Multi-purpose feedback widgets
Customer service replies integrated
Thousands of 3rd party integrations
Video screen recording
100% GDPR and CCPA compliant (Europe based)
Our customers love our features, check out why  ⟶

Thousands of customers trust Usersnap, but don’t just take our word for it.

See why Jimmy Rose from Content Snare chose us over Other competitors

Collecting visual feedback for websites or SaaS with Usersnap  ⟶

Native integrations with Jira, Azure,
DevOps, Asana, Trello, etc.

Integrate with your favorite tools

View all our integrations ⟶

Usersnap: all-in-one feedback platform

Pastel is a feedback tool for building websites. By sharing a canvas link of your website, a user can leave comments for your team.

Usersnap is a better alternative to Pastel.

There is no need to send a link to your team members or clients. With Usersnap installed on a website, anyone can create annotated screenshots, add comments, and send visual feedback to your team.

What sets Usersnap apart is its ability to capture accurate screenshots of what your clients actually see, complete with helpful metadata.

Moreover, Usersnap automatically sends these screenshots to your preferred integrations, such as Jira, Azure DevOps, Trello, GitHub, and more, streamlining your workflow and enhancing collaboration.

Say goodbye to the limitations of Pastel and embrace the robust capabilities of Usersnap for an unparalleled feedback experience.

Usersnap: all-in-one feedback platform

Userback is a nice visual feedback tool.  As your company grows, you need a more versatile feedback platform like Usersnap to grow with you.

  • Visual bug tracking for designers and developers
  • Quality assurance (QA) for software testing
  • User acceptance testing (UAT)
  • Customer feedback (feature requests, issues collection)
  • Customer experience ratings (NPS, CSAT, CES)

One place for all your feedback needs. Try Usersnap today.

feedback menu

Features that help developers, engineers,
QA managers, and project managers.


Place the global snippet to your HTML code just once to start your feedback adventure. Or use our Wordpress plugin.

Projects and notifications

Each feedback project has its own notification setting for you to focus on the most relevant info.

Pause/live control

Launch or pause your projects from the dashboard. Use the preview mode to test before going live.


Browse and work through the feedback in one clear view.


Apply your brand’s colors and text fonts. Our public REST API allows you to style the feedback widget however you wish.

Browser extension

The Chrome and Firefox browser extensions allow you to capture and send feedback or ideas on any web page.

Cloud-based hosting

Usersnap is cloud-based so you don't have to worry about installation & maintenance.
ISO 27001 and SOC-2 certified hosting centers.

Security (GDPR, CCPA)

We value data safety and fulfill a variety of security measurements. 256-bit SSL protected, 100% GDPR compliant.

Data export

All data of your projects and tickets can be exported. You are the magician of the show.

Language support

Our feedback collectors support multiple languages for you to speak in your users’ most familiar tongue.


If you have an enterprise solution we don’t support, you can still connect Usersnap to your software using Webhooks.

Unlimited feedback

Whenever there’s feedback, we have your back! No matter the volume of feedback tickets... you pay the same.

Cut your project approval process by 50% today.

Trusted by thousands of agencies and software companies.

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