Product survey features

Fast & precise user research for discovery and validation

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Micro surveys with conditional questions

Increase response rates and insight relevance with a simple set up.

Survey logic

Map conditional questions to flow perfectly with the selected rating or answer. Applicable on multi-choices too.

Flexible fields & recording tools

From polls to dropdowns, you can build the most engaging survey. Enable screen recording for users to show and tell.

AI generated insights

Leverage AI to summarize your survey results and track metrics of response rates, CSAT scores, and more.

Audience targeting by user behaviors

Trigger the surveys by user events, user properties, URL regex, etc.

User event triggers

Match user journey with survey content for the perfect timing. Besides time on page, use API events for targeting.

Segmentation

Create an audience group with custom user attributes, segments, or emails. Analyze responses with CRM data.

Omnichannel targeting

Create mobile app surveys and set open calls with SDK. Select device targeting and frequency limits.

Design customization to elevate UX

Boost the survey experience and engagement with these additional features.

Intro & outro

Add a welcome message to help users understand your research purpose. Close with a thank you and links.

Image field

A banner to promote the survey or visually support the question context to facilitate the answering experience.

Kanban and list views

Create your own kanban columns to track statuses. Work faster through feedback with the split screen list view.

Know your users with powerful feedback data

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Get feedback and run surveys within minutes.

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Feedback from hypothesis to release

Templates for the entire product development cycle.

New feature survey

Survey your users on which or how to design the new feature so that you can ensure high user adoption.

Interview invitation

Invite a certain segment or pop-up in specific places your research questions and interview invitations.

Release announcement & feedback

Promote your latest release and get immediate feedback to see the reaction and capture any flaws.

User satisfaction survey

Run CSAT, NPS, CES or a simple thumb up/down micro survey to monitor the content or UX satisfactory levels.

Mobile app feedback

Engage with mobile browser and app users with native feedback survey interactions.

Additional features

Installation

Place the global snippet to your HTML code just once to start your feedback adventure. Or use our Wordpress plugin.

Pause/live control

Launch or pause your projects from the dashboard. Use the preview mode to test before going live.

Security (GDPR, CCPA)

We value data safety and fulfill a variety of security measurements. 256-bit SSL protected, 100% GDPR compliant.

Results export

All data of your projects and tickets can be downloaded. You are the magician of the show.

Language support

Our feedback collectors support multiple languages for you to speak in your users’ most familiar tongue.

REST API access

Configure data collection, widget triggers, and data export to fit your unique needs and infrastructure.

Targeted user surveys for precise insights

Scale user insights to build with impact

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Capturing actionable visual feedback now.

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Design feedback flows with our experts.

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Joscha Feth,
Lead Engineer

Usersnap allows us to get feedback more often and more precise ever since we adopted it. This really helps us to iterate faster on our design community's needs.

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Andre Lefort,
VP of Technology

We use Usersnap for all our projects and it has changed our entire QA process, with auto-captured user information to help us solve issues faster.

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Digital product team use case with Usersnap

Tony Stillwell,
Product Director

Listening to our customers has been a priority for us out of the gate. Usersnap has made that priority much easier to maintain.

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Start-up and scale-up use cases with Usersnap

Annie Ng,
Growth Lead

Usersnap gives us insights on our users’ pain points, top requests, and use cases. It helps us to prioritize new features and improve product design.

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Gosia Pryc,
Product Manager

How to bring value to the end users is what our teams thrive for. And Usersnap helps us get the feedback and evidence we need to keep moving.

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Build the right features in the right way

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