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Best Gainsight alternative in 2025
Discover unparalleled customer success management with Usersnap—the best alternative to Gainsight. Revolutionize your approach to customer success, streamline workflows, and elevate your strategies and feedback collection seamlessly with Usersnap."
Get started, it’s freeWatch a 2 mins video ⟶Feel the Usersnap difference.jpg)
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Why is Usersnap the better alternative compared to GainSight?
GainSight
See why Content Snare picked Usersnap
over the competitors
Native integrations with Jira, Azure,
Slack, Asana, Trello, etc.
Customize your user-centric growth with Usersnap
GainSight is a nice customer analytics tool. But you need a more versatile feedback platform like Usersnap.
- Visual capture tools to enhance communication
- User testing widgets and validation surveys
- Measure user satisfaction per feature, per segment
- AI-assisted feedback categorization and summary
Other features to excel feedback management
that GainSight does not offer
Split-screen or Kanban board
Browse and work through the feedback in one clear view. Or switch to Kanban board view to manage progress and thinking lanes.
Browser extension
The Chrome and Firefox browser extensions allow you to capture and send feedback or ideas on any web page.
Branding
Apply your brand’s colors and text fonts. Our public REST API allows you to style the feedback widget however you wish.
Installation
Place the global snippet to your HTML code just once to start your feedback adventure. Or use our Wordpress plugin.
Projects and notifications
Each feedback project has its own notification setting for you to focus on the most relevant info.
Pause/live control
Launch or pause your projects from the dashboard. Use the preview mode to test before going live.
Cloud-based hosting
Usersnap is cloud-based so you don't have to worry about installation & maintenance.
ISO 27001 and SOC-2 certified hosting centers.
Security (GDPR, CCPA)
We value data safety and fulfill a variety of security measurements. 256-bit SSL protected, 100% GDPR compliant.
Data export
All data of your projects and tickets can be exported. You are the magician of the show.
Language support
Our feedback collectors support multiple languages for you to speak in your users’ most familiar tongue.
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Webhooks
If you have an enterprise solution we don’t support, you can still connect Usersnap to your software using Webhooks.
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Unlimited feedback
Whenever there’s feedback, we have your back! No matter the volume of feedback tickets... you pay the same.
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Build the right features in the right way
