Best Gainsight alternative in 2024

Discover unparalleled customer success management with Usersnap—the best alternative to Gainsight. Revolutionize your approach to customer success, streamline workflows, and elevate your strategies and feedback collection seamlessly with Usersnap."

Get started, it’s freeWatch a 2 mins video ⟶Feel the Usersnap difference
customer feedback on web application

Trusted by 20,000+ websites

Microsoft and UsersnapErste Group and UsersnapBBC and UsersnapWP Engine and UsersnapRed Hat and UsersnapTrendyol
Microsoft and UsersnapErste Group and UsersnapBBC and UsersnapWP Engine and UsersnapRed Hat and UsersnapTrendyol
Read the stories from our customers

Why is Usersnap the better alternative compared to GainSight?

Easy setup and onboarding
Usersnap is the top rated Bugherd alternative


Flexible feedback widgets and surveys (30+ templates)
Qualified advantage
Bugherd does not have... but Usersnap offers more
Screen capture tools with annotation or audio recording
Customizable button and widget design, and email automation
Feedback enrichment (user attributes, engagement history, etc)
Guest portal for public upvote or personal ticket tracking
2-way, status-sync integrations for Jira, Azure DevOps, etc.
Feedback analysis dashboard with AI-assisted cateogrization
Personal onboarding and 1st year money back guarantee*

See why Content Snare picked Usersnap
over the competitors

Native integrations with Jira, Azure,
Slack, Asana, Trello, etc.

Integrate with your favorite tools

View all our integrations ⟶

Usersnap: all-in-one feedback platform

Enter a new realm of customer success management with Usersnap—the ultimate alternative to Gainsight.

While Gainsight excels in its domain, Usersnap transcends boundaries by offering an unparalleled feedback and collaboration platform.

Seamlessly integrated into your workflow, Usersnap eliminates the need to share links with team members or clients. Users can effortlessly create annotated screenshots, record screen recordings, add comments, and provide real-time visual feedback.

What truly sets Usersnap apart is its ability to capture accurate screenshots of precisely what your clients see, complemented by crucial metadata.
Additionally, Usersnap automatically forwards these insights to your preferred integrations—including Jira, Azure DevOps, Trello, GitHub, and more—streamlining your processes and fostering seamless collaboration.

Embrace Usersnap as the ultimate alternative to Gainsight for an unmatched customer success management experience.

Customize your user-centric growth with Usersnap

GainSight is a nice customer analytics tool. But you need a more versatile feedback platform like Usersnap.

  • Visual capture tools to enhance communication
  • User testing widgets and validation surveys
  • Measure user satisfaction per feature, per segment
  • AI-assisted feedback categorization and summary
Usersnap compares to

Other features to excel feedback management
that GainSight does not offer


Place the global snippet to your HTML code just once to start your feedback adventure. Or use our Wordpress plugin.

Projects and notifications

Each feedback project has its own notification setting for you to focus on the most relevant info.

Pause/live control

Launch or pause your projects from the dashboard. Use the preview mode to test before going live.


Browse and work through the feedback in one clear view. Or switch to Kanban board view to manage progress.


Apply your brand’s colors and text fonts. Our public REST API allows you to style the feedback widget however you wish.

Browser extension

The Chrome and Firefox browser extensions allow you to capture and send feedback or ideas on any web page.

Cloud-based hosting

Usersnap is cloud-based so you don't have to worry about installation & maintenance.
ISO 27001 and SOC-2 certified hosting centers.

Security (GDPR, CCPA)

We value data safety and fulfill a variety of security measurements. 256-bit SSL protected, 100% GDPR compliant.

Data export

All data of your projects and tickets can be exported. You are the magician of the show.

Language support

Our feedback collectors support multiple languages for you to speak in your users’ most familiar tongue.


If you have an enterprise solution we don’t support, you can still connect Usersnap to your software using Webhooks.

Unlimited feedback

Whenever there’s feedback, we have your back! No matter the volume of feedback tickets... you pay the same.

Build the right features in the right way

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Capture with browser extension
G2 Best Customer Support User Feedback SoftwareG2 High Performer User Feedback Software
capterra badgeproducthunt badge