Dynatrace manages website feedback across departments with Usersnap

Usersnap provides a streamlined and no-code solution for Dynatrace’s website team to collect feedback from stakeholders.

Try it out yourself

Challenges

icon
Collect and resolve user feedback globally
icon
Non-technical procedure to report website issues
task list icon
Track and follow-up the feedback received

“In a global organization with over 2000 employees, an easy to use and streamlined feedback process, such as Usersnap’s tool, is essential to scale up internal feedback exchange.”

Gerald Haydtner, Web Marketing Manager @Dynatrace

Loved features

Annotated screenshots & screen recordings
Browser and device info automatically attached
Unlimited feedback reports and replies

Results

Feedback from 2k employees

Any employee can easily send a website feedback, and get an email update when it's solved.
Improved technical accuracy

Website team and developers can quickly understand the screenshots with system info .
Happy stakeholders

Stakeholders can track their feedback and make sure the website is at utmost quality.

More customer stories

Content Snare

"By scaling and applying user feedback, it made our SaaS product more appealing."

Read the full story →
Instacart improving customer experience with Usersnap
Instacart

"Great for managing bug reports and improving our e-commerce user experience."

Runtastic

"Our wide range of apps rely on Usersnap to keep the user feedback flow streamlined."

Read the full story →
Pocket Prep allows the voice of users to be heard with Usersnap's customer feedback tool
PocketPrep

"It's a great two-way communication tool that gives our users a voice and helps them feel more involved."

Read the full story →
Hawaiian Airlines makes website booking experience remarkable with Usersnap's customer feedback tool
Hawaiian airlines

"It’s a terrific source of new ideas from users and has helped uncover pain points that led to improvements on our site."

Read the full story →
Erste Bank makes digital banking experience remarkable with Usersnap's customer feedback tool
Erste bank

"Invaluable customer feedback may have gone unheard without Usersnap as our constant feedback portal."

Collect feedback,
ship better & faster.

Try it, it’s free, no credit card.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Try our browser extension