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Dynatrace manages website feedback across departments with Usersnap
Usersnap provides a streamlined and no-code solution for Dynatrace’s website team to collect feedback from stakeholders.
Try it out yourself
Challenges
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Collect and resolve user feedback globally
Non-technical procedure to report website issues
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Track and follow-up the feedback received
“In a global organization with over 2000 employees, an easy to use and streamlined feedback process, such as Usersnap’s tool, is essential to scale up internal feedback exchange.”
Gerald Haydtner, Web Marketing Manager @Dynatrace
Loved features
Annotated screenshots & screen recordings
Browser and device info automatically attached
Unlimited feedback reports and replies
Results
Feedback from 2k employees
Any employee can easily send a website feedback, and get an email update when it's solved.
Improved technical accuracy
Website team and developers can quickly understand the screenshots with system info .
Happy stakeholders
Stakeholders can track their feedback and make sure the website is at utmost quality.
More customer stories
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TBK creative
“Usersnap has changed the way we handle digital client feedback in every way.”
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Instacart
"Great for managing bug reports and improving our e-commerce user experience."
Dynatrace
"Usersnap makes managing website feedback easy for our team of 2000+ employees."
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PocketPrep
"It's a great two-way communication tool that gives our users a voice and helps them feel more involved."
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Hawaiian airlines
"It’s a terrific source of new ideas from users and has helped uncover pain points that led to improvements on our site."
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Erste bank
"Invaluable customer feedback may have gone unheard without Usersnap as our constant feedback portal."
Read the full story →Collect feedback,
ship better & faster.
Try now. Collect 20 feedback for free.
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