George Labs navigating the latest digital banking needs with Usersnap

7 million users loving digital banking application George, by Erste Group, for its approachable and feedback-driven technology.

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Getting real-life feedback from the general users
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To empower users with a visual feedback method
Unlimited feedback
Receive continuous feedback on the production app

“How to bring value to the end users is what the teams thrive for. And Usersnap helps us get the feedback and evidence we need to keep moving.”

Malgorzata Pryc-Fleischmann, Product Owner @George Labs

Loved features

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Custom button, menu and widgets via REST API
feedback board
User screenshots and video recordings with annotations
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Email integration to share feedback across teams


Customer-centric features

The constant customer feedback is a powerful source for new feature ideas.
Validated improvements

Success of new products can be understood by the feedback activity and qualitative data.
Highly satisfied UX

Coupling contextual customer insights and diligent iterations to produce great UI/UX.
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“Usersnap has changed the way we handle digital client feedback in every way.”

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Instacart improving customer experience with Usersnap

"Great for managing bug reports and improving our e-commerce user experience."


"Usersnap makes managing website feedback easy for our team of 2000+ employees."  

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Pocket Prep allows the voice of users to be heard with Usersnap's customer feedback tool

"It's a great two-way communication tool that gives our users a voice and helps them feel more involved."

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Hawaiian Airlines makes website booking experience remarkable with Usersnap's customer feedback tool
Hawaiian airlines

"It’s a terrific source of new ideas from users and has helped uncover pain points that led to improvements on our site."

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Erste Bank makes digital banking experience remarkable with Usersnap's customer feedback tool
Erste bank

"Invaluable customer feedback may have gone unheard without Usersnap as our constant feedback portal."

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Easily collect & manage customer feedback

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