Keeping the marketing website flawless while agilely renewing the content is not a one-man job! But when many stakeholders are involved, it’s difficult to streamline the suggestions and issues. That’s why Dynatrace added a website feedback widget to make it easy to send in feedback and triage tasks.
Continue Reading “A website feedback widget solves Dynatrace’s 2000+ employee communication” →Why you should focus on quality assurance planning
One of the most difficult parts of software architecture is quality assurance planning. Brian Foote and Joseph Yoder said, “If you think good architecture is expensive, try bad architecture.” Poor development and testing workflows will result in slow progress, high costs and an unusable product.
Continue Reading “Why you should focus on quality assurance planning” →How to build a cloud-based SaaS application
More and more SaaS application businesses are taking off the ground today. And it’s great.
The SaaS business is a super-fast growing industry attracting more and more people and companies. These organizations are more and more floating applications in the cloud. Scaling in the cloud has some essential benefits and risks as well.
In this article we are going to show you how to start building a cloud-based SaaS architecture, dealing with issues of scalability and what this means for your SaaS application.
Continue Reading “How to build a cloud-based SaaS application” →
3 Surefire Ways To Enhance Your Customer Experience
Boost your business growth with the outstanding customer experience and build products your customers will love.
We’ve entered the era of the customer.
The SaaS market is getting more and more crowded every year, consumer expectations are getting higher and higher and the voice of the customer is louder and louder.
Continue Reading “3 Surefire Ways To Enhance Your Customer Experience” →Customer Experience Strategy for Small Business in 6 Steps
Many small businesses fail because they overlook the importance of a customer experience strategy.
If you are unfamiliar with the term, it is the plan undertaken by a business to address a customer’s holistic perception of the business after they interact. Customer experience (CX) is about delivering the best solutions to customers effectively.
Continue Reading “Customer Experience Strategy for Small Business in 6 Steps” →Designing a language switch: Examples and best practices
Building a global SaaS product isn’t easy. You have to localize your product, translate your website, and make sure that everything’s still up and running.
And there might be a major UI problem, which looks like a tiny thing at first but is actually something to think about a little longer. What I’m talking about is the visualization of selecting a language. How can you visualize the option to change languages so that your global audience can choose which language they want to use?
Continue Reading “Designing a language switch: Examples and best practices” →Customer feedback examples from 10 leading companies – Google, Facebook, Amazon…
We’re glad to see more and more big companies putting customer feedback at high priority, so today we want to share the top 10 customer feedback examples with you to help you get started in your own feedback process.
Continue Reading “Customer feedback examples from 10 leading companies – Google, Facebook, Amazon…” →5 Ways to Test and Improve Website Customer Experience
Developing your website and a building the customer experience can be a lot of trouble, especially at early stages. You roll out the product, but the engagement rates are far lower than you expected. The worst thing is you don’t know why.
Continue Reading “5 Ways to Test and Improve Website Customer Experience” →How to use breadcrumbs on websites: Best practices and types of breadcrumb navigation
This post originally appeared on babich.biz, written by Nick Babich. Nick is a software developer who’s passionate about user experience.
Breadcrumbs (or breadcrumb trail) is a secondary navigation system that shows a user’s location in a site or web app. The term came from the Hansel and Gretel fairy tale in which the main characters create a trail of breadcrumbs in order to track back to their house.
In this article, we explore the use of breadcrumbs on sites and discusses some best practices for applying breadcrumb trails to your own website or application. Highly recommended read!
8 Client Collaboration Tools for Web Development & Design Agencies
Running a web development agency, business owners cannot exist independently of their clients, client collaboration. Effective two-way communication between clients and managers, designers and web developers is a crucial process that can make-or-break the company’s success.
A common way to improve efficiency across the business is by creating systems. Collaboration software is the ideal system that helps clients and web agencies to communicate, collaborate, share files and solve various issues on the fly.
Continue Reading “8 Client Collaboration Tools for Web Development & Design Agencies” →