Virtual CX Summit

Why this update can bring you up to 57% more bug reports

Get better feedback from your mobile users. Usersnap Classic now offers a new and more powerful widget that enables your users and customers to give you feedback with a screenshot from all major devices and platforms.

If your web application or website is optimized for mobile use, you offer your potential customers an easy way to access your information or services on the go. With the new Usersnap Classic widget your customers can send you visual feedback from their mobile devices.

We listened to our customers and built this brand-new widget for you with first class mobile device support.

Read on to discover what you get out of the new Usersnap widget.

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People code future: The WeAreDevelopers Conference 2018

“Wherever smart people work, doors are unlocked.” – Steve Wozniak

The WeAreDevelopers conference that is taking place in Vienna right now is a world congress for developers. It’s lovingly called the “Woodstock for Developers” and this year, 8000 techies from 70 countries are roaming the conference (and the city) from May 16th to 18th.

We’re excited to tell you what has happened so far  ?

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How to design positive user experiences?

More and more brands are designing their products for positive emotions. The reason for this is simple: While brands used to ask questions like “Does this application work?” or even “Does this product work for you?”, there is one more pressing question at work when it comes to user experience. The question is: “How does our product make you feel?”

Positive associations are what makes users coming back, and brands are recognizing and designing for positive emotions.

In this article, we are exploring some ways to design positive user experiences.

Happy reading!!

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How to Use Design Thinking Principles for Your Dev Project

In 2009, Tim Brown published his now famous book “Change by Design”. His idea: Design strategies and techniques can be used at every level of business. In 2018, Design Thinking has become a methodology and is used for innovative activities by project teams around the world.

We explore: How can design thinking help you when you are building new products? What strategies can you use? And how can you integrate Design Thinking into agile software development?

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Sprint: How to test new ideas with your dev team

Jake Knapp’s sprint concept and his book “Sprint: How to Solve Big Problems and Test New Ideas in just Five Days” are used in teams all over the world and has become a staple in agile process management. The idea is to explore new ideas, prototype, and get new things off the ground in a limited time and without making huge investments.

We take a look at Jake Knapp’s famous sprint concept and take you through his design of a sprint week, from planning to prototyping and testing.

Ready for a sprint? 🙂

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How to test your application with 5 users before you launch!

Building a successful digital product means developing products with your users and customers in mind.

89% of customers will switch to a competitor if they are not happy with your service or digital offering.

It’s as simple as that.

But the good news is: You only need to test your digital product with 5 users before you launch.

Only 5 user tests help you identify most major usability issues and, therefore, help you build better products.

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What your dev team can learn from Greg McKeown’s principle of essentialism

Everyone wants to get more done in less time. However, that is not what Greg McKeown’s New York Times bestseller book “Essentialism: The Disciplined Pursuit of Less” is about. It is rather a book about getting the right things done and focusing on the things that are essential while eliminating the clutter.

In the last few weeks, we covered productivity and communication topics here on our blog and asked how they can be applied to working together with your dev team.

In this article, we want to take a look at the tipsMcKeown’s is suggesting and ask how they can work when you are building digital products with your dev team.

Happy reading!

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4 reasons why you should integrate visual communication into your workflow

Our communication is becoming more visual every day. We send emojis, gifs, pictures. We Instagram, Snapchat, or use the latest Facebook Filters to add some visual elements to our video chats. Visual communication is everywhere – and it’s faster, more effective, and fun.

Business communication is not exempt from integrating visual elements and giving everyone more and more opportunities to communicate visually. From Trello boards to Basecamp organization to our very own Usersnap (a visual communication tool for web developers – check it out!) visual communication is everywhere!

Why should you care? And why should you make sure to integrate visual communication into your daily work? We have 4 reasons for you to make you love visual communication even more!?
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Is your dev team lost in communication?

Communication is a key strength that is required no matter what you do for a living. Since tech companies have defined the “team” as the basic unit of an organization, communication skills take on a new significance.

However, not every developer possesses the same skills, when it comes to communicating ideas, exchanging feedback, and articulating thoughts on a new product update or feature.

In this article, we are looking at ways to improve communication for your dev team and show how visual communication can help you not only communicate faster and more effectively, but also in a way that’s fun. Continue Reading “Is your dev team lost in communication?” →