Many small businesses fail because they overlook the importance of a customer experience strategy.
If you are unfamiliar with the term, it is the plan undertaken by a business to address a customer’s holistic perception of the business after they interact. Customer experience (CX) is about delivering the best solutions to customers effectively.
Continue Reading “Customer Experience Strategy for Small Business in 6 Steps” →Building a global SaaS product isn’t easy. You have to localize your product, translate your website, and make sure that everything’s still up and running.
And there might be a major UI problem, which looks like a tiny thing at first but is actually something to think about a little longer. What I’m talking about is the visualization of selecting a language. How can you visualize the option to change languages so that your global audience can choose which language they want to use?
Continue Reading “Designing a language switch: Examples and best practices” →We’re glad to see more and more big companies putting customer feedback at high priority, so today we want to share the top 10 customer feedback examples with you to help you get started in your own feedback process.
Continue Reading “Customer feedback examples from 10 leading companies – Google, Facebook, Amazon…” →Your clients look to you and your agency for functional, appealing websites. As the creative pro committed to customer satisfaction, you and your company must balance that goal while maintaining an efficient communication flow that allows you and your team to do your best work.
Continue Reading “Save 35% Communication Time on Client Approval with Guestlist from Usersnap” →Developing your website and a building the customer experience can be a lot of trouble, especially at early stages. You roll out the product, but the engagement rates are far lower than you expected. The worst thing is you don’t know why.
Continue Reading “5 Ways to Test and Improve Website Customer Experience” →This post originally appeared on babich.biz, written by Nick Babich. Nick is a software developer who’s passionate about user experience.
Breadcrumbs (or breadcrumb trail) is a secondary navigation system that shows a user’s location in a site or web app. The term came from the Hansel and Gretel fairy tale in which the main characters create a trail of breadcrumbs in order to track back to their house.
In this article, we explore the use of breadcrumbs on sites and discusses some best practices for applying breadcrumb trails to your own website or application. Highly recommended read!
Running a web development agency, business owners cannot exist independently of their clients, client collaboration. Effective two-way communication between clients and managers, designers and web developers is a crucial process that can make-or-break the company’s success.
A common way to improve efficiency across the business is by creating systems. Collaboration software is the ideal system that helps clients and web agencies to communicate, collaborate, share files and solve various issues on the fly.
Continue Reading “8 Client Collaboration Tools for Web Development & Design Agencies” →
DevOps is a new movement that’s rapidly spreading through the technological community. While many might think it’s just a buzzword, It is really much more than that. By definition, DevOps is also known as “agile infrastructure” and it’s a cross-disciplinary community of practice which aims to optimize systems at scale.
That might sound a bit complicated, but it’s much simpler than it sounds. Basically, it’s the practice of operations and development teams working together to speed up the development process and beyond. It’s a way to create more effectively, so it’s done a world of good for companies who need to focus on producing more products at a rapid pace.
However, it isn’t without its challenges. There are a number of roadblocks preventing DevOps businesses from finding success, and that’s exactly what we’ll be talking about in this guide. Once you know the 5 biggest challenges, you’ll also be equipped to overcome those challenges.
Continue Reading “5 Biggest Challenges The DevOps Face in 2019” →
A picture is worth 1000 words. A very familiar quote and it still holds true.
Capturing screen images has become a highly popular mode of visual communication in today’s world. New technologies have enriched working with screenshot images to fit the modern multi-location team structure.
As per studies, 90% of information entering the brain is visual and that visuals are processed 60,000 times faster in the brain than text. To save cost and time and improve productivity, a visual communication tool for your teams to understand issues faster is must-have.
Continue Reading “25 Screen Capture Tools To Speed Up Web Project Communication” →
Who doesn’t like to use a product that looks pretty?
Yet as a software company owner or product manager, you hesitate to put time and budget into UI/UX design?
The questions lingering in your mind may be: How important is design to product success? Or how would UI/UX contribute to business growth?
Here at Usersnap, we recently underwent a significant change to our product interface. So we can help answer some of the FAQs you might have with our real-life examples.
Continue Reading “How To Measure UI/UX Design Impact On Business (+ Our Own Experience)” →
