Best Customer Experience Strategy for Big and Small Business in 6 Steps

Many small businesses fall short because they overlook the importance of a customer experience strategy.

If you are unfamiliar with the term, businesses undertake a CX strategy to address a customer’s holistic perception of the business after they interact. In this article, we’ll dive into some proven methods for boosting the CX of your SME.

Continue Reading “Best Customer Experience Strategy for Big and Small Business in 6 Steps”

5 Ways to Test and Improve Customer Experience on the Website

Developing your website and building the customer experience can be a lot of trouble, especially at the early stages. You roll out the product, but the engagement rates are far lower than you expected. The worst thing is you don’t know why and need a way to increase the website customer experience.

Continue Reading “5 Ways to Test and Improve Customer Experience on the Website”

50 Inspirational Customer Experience Quotes to Guide You

Customer experience is a topic that almost anyone can relate to. Yet it’s not easy at all to do a cracking job. With that in mind, that is where customer experience quotes can help in guiding you forward.

List of the best customer experience quotes

If you’re just starting out in CX, or you’re feeling a bit lost on the way, here are 50 to-the-point quotes on customer experience to help you get (back) on track.

Continue Reading “50 Inspirational Customer Experience Quotes to Guide You”

How to beta test, a robust example from award-winning learning app Pocket Prep

Surely all software companies are familiar with beta testing, but how well do you actually do it?

If you’re not all that confident with answering this question, hey, that’s cool too, because you’ve found the right article to get some practical ideas!

We talked to Colin Ulin, senior software engineer at Pocket Prep, about their low-effort high-outcome beta testing strategy and design-thinking development process. 

Continue Reading “How to beta test, a robust example from award-winning learning app Pocket Prep”

Guide to win with the customer experience management

Customer service is important. Super important. If you underestimate the importance of excellent customer service, chances are somewhat slim to win your customers as your most important influencers.

In this blog post, you’ll find everything you need to know about customer experience and why it truly matters for your business.

So better let’s get started.

Continue Reading “Guide to win with the customer experience management”

Your next product feature, backed by product feedback.

Did you ever release a “game-changing” feature in your eyes, but no one used? In addition, it was even inconvenient for your customers? We’ve heard the horror stories, and created a few of our own along the way. The one thing missing for your product feature: product feedback!

There is no doubt: releasing the right product features is a cornerstone for every SaaS company’s business success.

In this post I’m going to show you how we handle product feedback questions and implement new product features. Everything backed by product feedback.

Continue Reading “Your next product feature, backed by product feedback.”

Customer request handling: how SaaS company obsessed with feedback does it

Struggling to figure out how to grow your customer request, evaluate and build them, and let your customers know that they’ve been released?

This is the story of how Christina, a product manager, set up a feature request workflow with a simple button in her product. This was so that she could learn directly from the customers what to build next. That button sent new feature requests to the moon and is responsible for a huge part of the company’s monthly recurring revenue (MRR) growth.

Intrigued?

Continue Reading “Customer request handling: how SaaS company obsessed with feedback does it”

12 Easy-To-Apply Tips To Boost Your Feedback Survey Response Rate

Are you having a hard time scaling your customer survey response rate? what is a good response rate for a survey? You’re not alone.

Getting customers to respond to feedback requests is a challenge for businesses of all stripes. Which is why we’re breaking it down here with some easy-to-use tips to get you moving in the right direction.

Continue Reading “12 Easy-To-Apply Tips To Boost Your Feedback Survey Response Rate”