Any successful company of today knows that optimizing user experience is just as important as innovative product-related ideas or internal expert opinions.
Continue Reading “7 Simple User Feedback Questions to Help You Embrace the Voice of the Customers” →The Customer Feedback Inbox: All Your Problems in One Place. And Solved.
If you’re reading this post, there’s a decent chance you’re distracted by the fact that dozens, if not hundreds, if not thousands of users are currently trying to tell you something.
And if you’re like most product managers, they’re telling you all of that important feedback in different, hard-to-reach places.
The biggest pain of managing customer feedback is categorizing the feedback and getting an overview of the gathered insights.
We know how valuable feedback is to your product development process.
Read mreCustomer Centric Culture: Purpose and Profitability?
In a nutshell being customer-centric means: putting your customers first. But it is actually a lot deeper than that. It is placing customers at the core of your business and then building everything around it.
It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems.
Continue Reading “Customer Centric Culture: Purpose and Profitability?” →Why you should focus on quality assurance planning
One of the most difficult parts of software architecture is quality assurance planning. Brian Foote and Joseph Yoder said, “If you think good architecture is expensive, try bad architecture.” Poor development and testing workflows will result in slow progress, high costs and an unusable product.
Continue Reading “Why you should focus on quality assurance planning” →How to build a cloud-based SaaS application
More and more SaaS application businesses are taking off the ground today. And it’s great.
The SaaS business is a super-fast growing industry attracting more and more people and companies. These organizations are more and more floating applications in the cloud. Scaling in the cloud has some essential benefits and risks as well.
In this article we are going to show you how to start building a cloud-based SaaS architecture, dealing with issues of scalability and what this means for your SaaS application.
Continue Reading “How to build a cloud-based SaaS application” →
3 Surefire Ways To Enhance Your Customer Experience
Boost your business growth with the outstanding customer experience and build products your customers will love.
We’ve entered the era of the customer.
The SaaS market is getting more and more crowded every year, consumer expectations are getting higher and higher and the voice of the customer is louder and louder.
Continue Reading “3 Surefire Ways To Enhance Your Customer Experience” →Customer Experience Strategy for Small Business in 6 Steps
Many small businesses fail because they overlook the importance of a customer experience strategy.
If you are unfamiliar with the term, it is the plan undertaken by a business to address a customer’s holistic perception of the business after they interact. Customer experience (CX) is about delivering the best solutions to customers effectively.
Continue Reading “Customer Experience Strategy for Small Business in 6 Steps” →Designing a language switch: Examples and best practices
Building a global SaaS product isn’t easy. You have to localize your product, translate your website, and make sure that everything’s still up and running.
And there might be a major UI problem, which looks like a tiny thing at first but is actually something to think about a little longer. What I’m talking about is the visualization of selecting a language. How can you visualize the option to change languages so that your global audience can choose which language they want to use?
Continue Reading “Designing a language switch: Examples and best practices” →Customer feedback examples from 10 leading companies – Google, Facebook, Amazon…
We’re glad to see more and more big companies putting customer feedback at high priority, so today we want to share the top 10 customer feedback examples with you to help you get started in your own feedback process.
Continue Reading “Customer feedback examples from 10 leading companies – Google, Facebook, Amazon…” →Save 35% Communication Time on Client Approval with Guestlist from Usersnap
Your clients look to you and your agency for functional, appealing websites. As the creative pro committed to customer satisfaction, you and your company must balance that goal while maintaining an efficient communication flow that allows you and your team to do your best work.
Continue Reading “Save 35% Communication Time on Client Approval with Guestlist from Usersnap” →