12 best web development blogs you should be reading right now

This article is brought to you by Usersnap – a visual feedback & bug tracking tool, used by software companies like Facebook, Google, and Microsoft.

Creating software isn’t that easy. There is a ton of things to consider. The more you actually create, the more you’ll learn.

And since there are many developers out there who share their experience, it’s a hard game to follow all of them. Because of this, we collected the following blogs and present you a list of 11 web development blogs worth reading.

Continue Reading “12 best web development blogs you should be reading right now”

Net Promoter Score (NPS): the right way to use it + case study

Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue?

If you’re interested in learning what NPS is about and implementing it into your business – you’re in the right place.

In this guide, we’re going to go over what NPS is, as well as discuss its advantages and challenges. 

Continue Reading “Net Promoter Score (NPS): the right way to use it + case study”

User Acceptance Testing – How To Do It Right!

This article is brought to you by Usersnap, your solution for building great digital projects. Get a 15-day free trial here.

Bold statement right? But of all forms of testing, user acceptance testing is often the most essential to get right. Why? Because when implemented correctly, it’s the most effective in reducing both time and cost, whilst increasing customer satisfaction.
Continue Reading “User Acceptance Testing – How To Do It Right!”

A good feature request collection tool helps product managers to do their jobs better

Traditionally, feature request collection is a tedious, disorganized process with varied results. Companies send cold emails to their customers, hope they respond, and if they’re lucky, store their response in a spreadsheet that has little to no structure.

Continue Reading “A good feature request collection tool helps product managers to do their jobs better”

Let’s UAT: A practical test case illustrated on the example of Trello

User Acceptance testing is an important – yet often overlooked – step in every software development project. The principle of UAT is simple: It allows you to verify if a solution/software/application works for the user.

Yet its implementation in real life software development teams and processes is something a lot of companies struggle with.

In this article, we guide you through a practical user acceptance testing example, illustrated by testing a Trello feature.

Continue Reading “Let’s UAT: A practical test case illustrated on the example of Trello”

Improve Customer Experience in SaaS with a Little Homework (15 Must Read/Watch Resources in 2020)

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive.

Continue Reading “Improve Customer Experience in SaaS with a Little Homework (15 Must Read/Watch Resources in 2020)”

The Customer Feedback Inbox: All Your Problems in One Place. And Solved.

If you’re reading this post, there’s a decent chance you’re distracted by the fact that dozens, if not hundreds, if not thousands of users are currently trying to tell you something. 

And if you’re like most product managers, they’re telling you all of that important feedback in different, hard-to-reach places. 

The biggest pain of managing customer feedback is categorizing the feedback and getting an overview of the gathered insights. 

We know how valuable feedback is to your product development process.

Read mre

Customer Centric Culture: Purpose and Profitability?

In a nutshell being customer-centric means: putting your customers first. But it is actually a lot deeper than that. It is placing customers at the core of your business and then building everything around it. 

It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. 

Continue Reading “Customer Centric Culture: Purpose and Profitability?”