A good feature request collection tool helps product managers to do their jobs better

Traditionally, feature request collection is a tedious, disorganized process with varied results. Companies send cold emails to their customers, hope they respond, and if they’re lucky, store their response in a spreadsheet that has little to no structure.

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Let’s UAT: A practical test case illustrated on the example of Trello

User Acceptance testing is an important – yet often overlooked – step in every software development project. The principle of UAT is simple: It allows you to verify if a solution/software/application works for the user.

Yet its implementation in real life software development teams and processes is something a lot of companies struggle with.

In this article, we guide you through a practical user acceptance testing example, illustrated by testing a Trello feature.

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Improve Customer Experience in SaaS with a Little Homework (15 Must Read/Watch Resources in 2020)

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive.

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The Customer Feedback Inbox: All Your Problems in One Place. And Solved.

If you’re reading this post, there’s a decent chance you’re distracted by the fact that dozens, if not hundreds, if not thousands of users are currently trying to tell you something. 

And if you’re like most product managers, they’re telling you all of that important feedback in different, hard-to-reach places. 

The biggest pain of managing customer feedback is categorizing the feedback and getting an overview of the gathered insights. 

We know how valuable feedback is to your product development process.

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Customer Centric Culture: Purpose and Profitability?

In a nutshell being customer-centric means: putting your customers first. But it is actually a lot deeper than that. It is placing customers at the core of your business and then building everything around it. 

It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. 

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How to build a cloud-based SaaS application

More and more SaaS application businesses are taking off the ground today. And it’s great.

The SaaS business is a super-fast growing industry attracting more and more people and companies. These organizations are more and more floating applications in the cloud. Scaling in the cloud has some essential benefits and risks as well.

In this article we are going to show you how to start building a cloud-based SaaS architecture, dealing with issues of scalability and what this means for your SaaS application.

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3 Surefire Ways To Enhance Your Customer Experience

Boost your business growth with the outstanding customer experience and build products your customers will love.

We’ve entered the era of the customer. 

The SaaS market is getting more and more crowded every year, consumer expectations are getting higher and higher and the voice of the customer is louder and louder. 

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