Usersnap’s 1st virtual summit, The Journey To Customer-Centric Growth, set sail on May 20th 2020. In case you’ve missed it, replays of all 49 talks are still available for the following month. We’re also here to do a recap for the hottest topics that came up and the most upvoted talks by attendees.Continue Reading “Here’s what you missed at Usersnap’s Customer-Centric Growth Virtual Summit 2020” →
Are you having a hard time scaling your customer feedback response rate? You’re not alone.
Getting customers to respond to feedback requests is a challenge for businesses of all stripes. According to Customer Experience Magazine, only 1 out of every 26 disgruntled customers will take the time to provide you with feedback. The rest will simply take their business somewhere else.Continue Reading “12 Easy-To-Apply Tips To Boost Customer Feedback Response Rate” →
This article is an adaptation of Klaus-M. Schremser’s talk at virtual summit The Journey to Customer-Centric Growth. Replays of all 50 talks available now till June 2020.
Continue Reading “Customer-Centric Transformation with Power of Feedback – Talk @ Journey to CX Summit” →
Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. Our monthly new customers rate doubled and product trials went up by 155%.Klaus-M. Schremser, Head of Growth
In the last couple of weeks, we’ve given you a deeper look into the world of User Acceptance Testing. And over this period of time, we have received questions on the workflows and processes behind UAT.
It’s quite a special topic for us too, since our bug tracking- & testing software is used by a variety of people and companies helping them in their User Acceptance Testing efforts.
In today’s blog post I’d like to show you what the actual workflow of UAT looks like. From planning to executing and to analyzing your UAT efforts.
More and more web applications are being developed these days. And with each line of code being written, the potential for bugs arises.
Generally speaking, the costs of fixing bugs increase exponentially the later you find them.
The Systems Sciences Institute at IBM found that “the cost to fix an error found after product release was 4 to 5 times more than one uncovered during design, and up to 100 times more than one identified in the maintenance phase”.
And a study by the University of Cambridge found that software bugs cause economic damage of $312 billion per year worldwide.
These numbers highlight the importance of finding bugs as early as possible and to thoroughly test an application before it is released.
That is where web application testing comes in. Web application testing usually consists of multiple steps that ensure that an application is fully functional and runs smoothly and securely. It is an essential part of web development and ensures that an app is running properly before its release.
We put together a 6-step guide, which should give you an overview of what kind of tests to run to test your app.
Let’s get started!
Wow, can’t believe we actually pulled together a summit with more than 50 speakers on Customer Experience and Customer-centric growth in less than 2 months!
And now we’re proud to say The Journey to Customer-Centric Growth – Success Stories of Scaling CX and Qualitative Feedback is a MUST attend, learnings guaranteed event. Especially for SaaS product managers, customer success managers, growth marketers, and actually all the organizations that aspire to listen to the Voice of Customers.Continue Reading “The Journey to Customer-Centric Growth: Our 1st Virtual Summit on May 20th!” →
Version Control repository management services are a key component in the software development workflow. In the last few years, GitHub and GitLab positioned themselves as handy assistants for developers, particularly when working in large teams.
With the latest release of GitLab 10.0, GitLab took a major leap forward from code management, to deployment and monitoring. GitLab calls it Complete DevOps. They aim for the entire software development, deployment, and DevOps market.
That means when talking about the differences and similarities of GitLab vs GitHub, we need to look beyond code repositories and take a look at the entire process.
Jennifer Clinehens, the author of CX That Sings and Choice Hacking, whose an expert in customer behavior psychology and the Head of Experience at The Marketing Store – an agency that focuses on customer experience, joined the Feedback Tribe for an energetic round of Ask Me Anything.
Here are the top 10 liked questions. To read the full Q&A, join the Feedback Tribe slack group.Continue Reading “#AskMeAnything with Jennifer Clinehens on the Feedback Tribe” →
Getting user feedback is key to SaaS product growth (or any company’s growth, for that matter.)
And a seemingly small thing like placing a user feedback button on your website or in your app can go a long way for your product.
Placed strategically, easy to spot, and asking the right question, it can help you improve your product roadmap and customer service.
Let’s look at some of the tools you can use to create the best feedback button for your website and application.
Rejoice, do a celebration dance, insert high-five emojis… visual customer feedback just entered a new league with the Attachment feature.