YouTrack is a bug tracking software designed for development teams. It has a broad range of features, and can be used for free for up to 10 users.

Why look for an alternative?

First, private projects (if you do not want to share your bugs publicly) start at $20/month.

Second, YouTrack's user interface is not very user-friendly. It requires some comprehensive skill set to get used to YouTrack's interface. YouTrack is an enterprise system offering you on-premise solutions and additional features such as wikis, forums, and others. As a small to mid-sized business, using YouTrack might just be an overhead. Especially, if you just look for a lean bug tracking system which can also be used by non-developers. YouTrack is hard to use for non-developers, and not so tech-savvy people.

If you are looking for a YouTrack alternative, the Usersnap bug tracker is an ideal replacement.

Youtrack Pros
→ Great system for extensive defect management
→ Modifications & customizations
On→ -premise

Youtrack Cons
→ Great investment & commitment up-front
→ Old school bug tracking interface
→ Not SMB-friendly
→ No screen capture feature

Usersnap Pros
→ Great system for small- & mid-sized teams
→ Easy setup & simple to use
→ Screen capture
→ Additional meta information to every bug report