Know your customers better than ever before, giving them a feedback menu and quantifying their satisfaction. Engage with customers directly in the Usersnap inbox or integrate Usersnap with your favorite CS tools.

Get product feedback, research, and measure satisfaction. Collect feature requests, beta test for feedback, and make better product decisions. Organize, build, and adjust your roadmap based on validated customer needs.

Simplify and reduce issue & bug reporting efforts with screen recordings, screenshots, and annotations.

Improve the user journey, from landing page to subscription. Show tailored pop-ups to website visitors, at the right place and right time. Collect feedback to optimize conversion rates, uncovering their pains and delights.

Direct users to the right place. Manage incoming feedback, display a menu to help directing users to the relevant feedback collector. Link your service chat or documentation with a simple configuration.

Measure Customer Experience & Customer Satisfaction (CSAT, CES). Learn how happy your customers are in your e-commerce store or application.

Know your customer brand perception, detect critical issues and transform unhappy customers into brand advocates.

A good feature request collection tool helps product managers to do their jobs better.

Request interviews from users on your platform, web application or website. Go deeper on your user research.

Collect user feedback from every visitor or user of your application with screenshots and annotations.

From visual testing to visual bug reporting, collect video screen recordings or screenshots with just a button in your website or web application.

Collect user feedback along their journey. Trigger questions at the right locations and at the right time with Usersnap.

A feedback solution for designers & engineers to collect bugs and suggestions visually, discuss website projects & product improvements, and close the feedback loop.

Mini customer feedback surveys for websites, apps and email. Designed for SaaS companies to quickly collect the specific insights you need for growth. All streamlined in a customer feedback platform.

Resolve issues even faster with screen recording. Every customer feedback has a story. Watch them with built-in video screen recording and voice recording. Instantly know the context of users' issues.

Easily streamline bug reporting.
Anyone can send the perfect bug report, with screenshots, annotations and metadata included. Understand tickets, forward them to your favorite backlog tool and save valuable time.

Test, iterate, ship. Move quickly from “project ready” to “project shipped”. Do user acceptance testing (UAT) with selected customers to see if it does what it should.

Move to agile testing with real-time user feedback. 93% of Jira Software customers said they optimized their QA process after adding Usersnap.

Streamline bug tracking with visual feedback.Anyone can send the perfect bug report, with screenshots, annotations and metadata included. Understand tickets, forward them to your favorite backlog tool and save valuable time.

As a designer send your engineers easy to understand visual feedback after your design of a website or web application is implemented.

Let your users easily test your website or web applications with a feedback button and visual feedback that leaves no questions open.
User testing made easy.

Agile software testing should be as agile as your project management process. With Usersnap, you can collect issues and requests during your sprint without any form.

Usersnap is also an issue tracking solution for your software company or web agency. Handle multiple projects and resolve issues faster.

Screenrecording let you understand what does not work in your flow. Screenshots and additional meta data like browser, screen size help your developers to resolve issues fast.

Turn customer feedback into business opportunities. Go beyond a customer’s solution, and pinpoint business value based on user needs. This customer feedback solution will do the work for you.

Test, iterate, ship. Move quickly from “project ready” to “project shipped”. Do client acceptance testing (UAT) with selected customers to see if it does what it should.

Move to agile testing with real-time user feedback. 93% of Jira Software customers said they optimized their QA process after adding Usersnap.

Do Visual Testing and final approval on the website or application designs that are implemented. Take screenshots or screen-recordings from any misalignment of your designs.