Centralize user evidence for smart discovery

Turn everyday customer conversations into structured product insights.

Channels data ingestion

Connect call tools, support platforms, and CRM for channels to continuously ingest qualitative insights into your user intellegence hub.

AI feedback extraction

AI detects pain points, feature requests, friction, and confirmations and transforms them into structured feedback items inside your project.

Source-linked insights

View source data next to the structured feedback items, so you always know the real voice behind the insight. Build a knowledge base grounded in exact context.

Surface high demand and impact trends

Accurate AI topic sorting so you don’t need to triage through the data to get insights.

Auto labelling

Group and organize feedback into labeled themes and sentiments. Define project context and topics for efficient AI triage.

Positive vs. negative topics

View topics of positive and negative feedback. Easily prioritize what needs fixing and what is ready to scale.

Actionable trends

Monitor requests, sentiment, and user segments to uncover emerging trends and take action accordingly.

Brainstorm solutions using instantly accessible insights

Transparent AI logic you can easily follow, iterate, and turn into actionable ideas.

Hypothesize with AI

From synthesized topics, AI proposes problem hypotheses to support an analytical approach to solutions.

Generate solutions

Accept a hypothesis and let AI generate potentional solution directions. Move from insight to ideation without losing context.

Visualize prototypes

Leverage solution details and context to create prompts and prototype quickly. Gain stakeholder buy-in with validated user evidence behind every idea.

Keep a live pulse on product impact

Quickly identify patterns and opportunities in the insights dashboard.

Cohort analysis

Slice and dice data to reveal distinct issues and different preferences across user segments.

Clear discovery results

Explore real-time charts, conditional responses, and topics. Drill down from macro trends to individual feedback items in seconds.

User-centric metrics

Monitor user satisfaction scores, bug resolution time, etc by features, behaviors, segments, and time.

Joscha Feth,

Lead Engineer

Usersnap allows us to get feedback more often and more precise ever since we adopted it. This really helps us to iterate faster on our design community's needs.

View success story →