Executionists: Streamlining the QA Process With Usersnap

Thousands of tickets solved, hundreds of projects and websites built, over 30 awards for web and branding design won, and a very happy team of employees.

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Challenges

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Time-Consuming QA Processes
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Clients would take a photo of their computer screen
No browser debugging information

“Instead of waiting days to get the necessary information to recreate and resolve bugs, we can now instantly capture the specifications and solve any issues that come up within our projects.

Rachel Panush, VP of Operations, Executionists

Results

Faster Turnaround Time On Issue Resolution

Executionists cut issue resolution down from days to minutes and still involve their clients in the testing.
Happy Development Team

Their team of skilled designers and developers can now focus on what really matters: building effective digital and marketing solutions. Gone are the days of waiting on a manual screenshot or a scribbled-on scanned image to resolve bugs.
Impressed Clients

With built-in plugins and widgets that work seamlessly within Wordpress and Drupal, clients can easily and quickly provide Executionists with all the necessary information to resolve issues quickly and present a quality site to market faster. It’s no wonder Executionists continue to have a loyal tribe of actively involved clients.

About

Executionists is a digital agency focusing on website development, primarily Drupal and WordPress, as well as digital marketing and SEO, branding, identity, and design. See one of their clients.

Having to manually create screenshots with annotations themselves, or even worse, waiting on print-outs from their clients that were scribbled on and faxed to them, was proving to be more and more inefficient. It was simply taking up way too much time and slowing the creative process down.

The solution

Facilitating A Streamlined QA Process with visual bug tracking and feedback

Most importantly for the Executionists, Usersnap solved the issue of being able to quickly capture the parameters that were involved when the website issue was logged. As their Lead Project Manager and VP of Operations said: “It has greatly facilitated our testing process. I love how it automatically captures the user’s URL, screen resolution, OS, and browser data.”

The team now uses and assigns one Usersnap project to each of their projects, as well as utilizing a miscellaneous bucket for small one-off projects or small intermittent client projects mainly using the bucket tool. But Usersnap also allows the Executionists to incorporate the API key directly into the websites using the Wordpress plugin or the Drupal module.

Now, Executionists can capture an issue in literally seconds and still involve both their dev team and the client. Automatically sending it directly to the QA list in the product, inside of their project management tool. They can involve the clients in the process as well. The functionality of Usersnap has therefore totally streamlined the Executionists QA process.

With Usersnap’s extensive integration capabilities, the team at Executionists is able to directly integrate the testing system into their project management tool Basecamp. They have also tested it with Jira and Trello with great results. Usersnap instantly includes a screenshot image and data into the ticket for each project in the project management system.

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