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Executionists is a digital agency focusing on website development, primarily Drupal and WordPress, as well as digital marketing and SEO, branding, identity, and design. See one of their clients.
Having to manually create screenshots with annotations themselves, or even worse, waiting on print-outs from their clients that were scribbled on and faxed to them, was proving to be more and more inefficient. It was simply taking up way too much time and slowing the creative process down.
Facilitating A Streamlined QA Process with visual bug tracking and feedback
Most importantly for the Executionists, Usersnap solved the issue of being able to quickly capture the parameters that were involved when the website issue was logged. As their Lead Project Manager and VP of Operations said: “It has greatly facilitated our testing process. I love how it automatically captures the user’s URL, screen resolution, OS, and browser data.”
The team now uses and assigns one Usersnap project to each of their projects, as well as utilizing a miscellaneous bucket for small one-off projects or small intermittent client projects mainly using the bucket tool. But Usersnap also allows the Executionists to incorporate the API key directly into the websites using the Wordpress plugin or the Drupal module.
Now, Executionists can capture an issue in literally seconds and still involve both their dev team and the client. Automatically sending it directly to the QA list in the product, inside of their project management tool. They can involve the clients in the process as well. The functionality of Usersnap has therefore totally streamlined the Executionists QA process.
With Usersnap’s extensive integration capabilities, the team at Executionists is able to directly integrate the testing system into their project management tool Basecamp. They have also tested it with Jira and Trello with great results. Usersnap instantly includes a screenshot image and data into the ticket for each project in the project management system.
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