Best Smartlook alternative in 2025

Usersnap emerges as the premier alternative to Smartlook. Elevate your feedback and collaboration experience with Usersnap's robust platform, offering unparalleled capabilities for capturing insights and streamlining workflows.

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customer feedback on web application

Trusted by 20,000+ websites

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50%

less time in the approval process

16,365

software companies trust Usersnap

Why is Usersnap the better alternative compared to Smartlook?

Easy setup and onboarding

Usersnap is the top rated Bugherd alternative

Smartlook

Flexible feedback widgets and surveys (30+ templates)

Qualified advantage

Bugherd does not have... but Usersnap offers more

Screen capture tools with annotation or audio recording

Customizable button and widget design, and email automation

Feedback enrichment (user attributes, engagement history, etc)

Guest portal for public upvote or personal ticket tracking

2-way, status-sync integrations for Jira, Azure DevOps, etc.

Feedback analysis dashboard with AI-assisted cateogrization

Personal onboarding and 1st year money back guarantee*

See why Jimmy Rose picked Usersnap in his ultimate comparison of website feedback tools

Native integrations with Jira, Azure,
Slack, Asana, Trello, etc.

integrations

Integrate with
tools you use daily

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Usersnap: all-in-one feedback platform

Usersnap shines as the top alternative to Smartlook.

While Smartlook excels in data collection and analysis, Usersnap revolutionizes feedback and collaboration. Seamlessly integrated into your website, Usersnap eliminates the need to share links with your team or clients.
Users effortlessly create annotated screenshots, add comments, and offer real-time visual feedback.

What sets Usersnap apart is its precision in capturing accurate screenshots of exactly what your clients see, along with vital metadata. Moreover, Usersnap seamlessly integrates with your preferred tools such as Jira, Azure DevOps, Trello, GitHub, and more, streamlining workflows and enhancing collaboration.

Bid farewell to the limitations of Smartlook and embrace Usersnap for an unparalleled feedback experience.

User-centric growth & continuous improvement

Smartlook is a nice website analytics tool. But you need to collect direct user feedback really understand your users.

Feedback menu for various feedback options
Issues reporting with tracking portal
Ideas management with upvote portal
Customer experience ratings (NPS, CSAT, CES)
User behavior targeted surveys

One place for all your feedback needs. Try Usersnap today.

Features that Smartlook does not offer

Split-screen or Kanban board

Browse and work through the feedback in one clear view. Or switch to Kanban board view to manage progress and thinking lanes.

Browser extension

The Chrome and Firefox browser extensions allow you to capture and send feedback or ideas on any web page.

Branding

Apply your brand’s colors and text fonts. Our public REST API allows you to style the feedback widget however you wish.

Installation

Place the global snippet to your HTML code just once to start your feedback adventure. Or use our Wordpress plugin.

Projects and notifications

Each feedback project has its own notification setting for you to focus on the most relevant info.

Pause/live control

Launch or pause your projects from the dashboard. Use the preview mode to test before going live.

Cloud-based hosting

Usersnap is cloud-based so you don't have to worry about installation & maintenance.
ISO 27001 and SOC-2 certified hosting centers.

Security (GDPR, CCPA)

We value data safety and fulfill a variety of security measurements. 256-bit SSL protected, 100% GDPR compliant.

Data export

All data of your projects and tickets can be exported. You are the magician of the show.

Language support

Our feedback collectors support multiple languages for you to speak in your users’ most familiar tongue.

Webhooks

If you have an enterprise solution we don’t support, you can still connect Usersnap to your software using Webhooks.

Unlimited feedback

Whenever there’s feedback, we have your back! No matter the volume of feedback tickets... you pay the same.

“Usersnap has shortened our customer support cycle. Visual feedback really helps us understand and iterate faster.”

Canva success story with Usersnap

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“As a company with a wide range of products, we rely on Usersnap to manage user feedback workflows.”

Runtastic success story with Usersnap

Product Manager

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“In a global organization with over 2000 employees, Usersnap is essential for scaling the feedback exchange on our website.”

Dynatrace success story with Usersnap

Gerald Haydtner

Website Marketing Manager

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“How to bring value to the end users is what the teams thrive for. And Usersnap helps us get the feedback and evidence we need to keep moving.”

Erste Bank use Usersnap for user feedback on applications

Malgorzata Fleischmann

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Build the right features in the right way

Capture with browser extension

Usersnap Visual Feedback Bug Report by Google Chrome browser extension

Usersnap Visual Feedback Bug Report by Firefox browser extension

G2 Best Customer Support User Feedback Software

G2 High Performer User Feedback Software

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