A bug tracker tool for any user

Simplify issue tracking in web products

Collect screen recordings and use annotated screenshots to understand user problems faster with Usersnap’s bug reporting software.

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Visual bug tracking and user feedback with Usersnap
Visual bug tracking and user feedback with Usersnap
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Examples of visual bug tracker tools, try them!

Bug tracking widget

Bug tracking widget

Get full visual bug reports, with annotated screenshots or videos. Reduce the effort in communication and troubleshooting.

Click to launch widget  ⟶
Beta testing widget

Beta testing widget

Internal and external user testing can help you spot UX issues and incompleteness of the product before it's too late.

Click to try widget ⟶
Screen recording widget

Screen recording widget

Users can easily report issues with screen and voice recordings. And you can see and hear exactly what they experience!

Click to use widget ⟶

SaaS companies enjoys 50% faster
release cycles with Usersnap

See what your users see with in-app screen captures

Users can send screenshots or screen recordings in your product without using Loom or other tools. Save time for your team to understand problems visually than reading wordy tickets.

Learn how bug reporting software makes QA easier  ⟶
Integrations for bug tracking workflows
50+ integrations to simplify workflows
Usersnap web hooks and integrations
Web hooks for enterprise solutions
Video customer feedback - screen and voice recording
Visual user feedback, contextual screen captures, bug reports with video feedback

Reduce troubleshooting time with auto-attached metadata

User environment data such as URL, device, browser info and javascript errors are always available. Tag and assign team members for quick and frictionless collaboration.

Read stories from product development teams ⟶
Usersnap custom user data fetched automatically
Console log recordings available
Attach user environment data automatically to feedback tickets with Usersnap widget
Oversee the top URLs and reporters

Also acts as a ticket tracking software to reply to users

Add sorting or status labels to feedback. Publish the board to show your progress. Close the loop with users when the issue is resolved. Communication is key to a happy relationship!

See all features ⟶
Respond to user feedback and bug reports
Reply templates to save time in closing the loop
Add attachments and assign developer directly from your app
Send images and attachments in replies
Annotate on screenshots to simplify customer communication
website feedback and testing in remote settings much easier with Usersnap

“Usersnap helps connect our remote project team, all in different countries, and allows us to quickly track and collaborate on website testing tasks more efficiently.”

Shawn O’Quinn, President at Directica Media
View all customer stories  ⟶

Only 10 mins to implement this bug tracking software

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Signup for a free trial account to try the platform for 15 days. No credit card required.

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Add the global code snippet to your website. Usersnap is cloud-based so you don't have to worry about installation & maintenance.

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Configure the design and audience of feedback widgets to start collecting user feedback.

Watch how a issue tracker can save you so much time

Personalized demo on how to use customer feedback software

Is customer feedback software right for your business?

Schedule a free consultation with one of our experts ⟶

Not getting enough customer feedback?

Usersnap offers various feedback tools and templates to get the right feedback at the right time.

  • User research surveys
  • Feature prioritization boards
  • Visual bug tracker tools
  • Customer satisfaction ratings
Get visual user feedback with Usersnap

The easiest way to collect customer feedback

Try it for 15 days. No credit card needed.

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